softwareServiceTitan
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ServiceTitan is a web-based platform that offers a comprehensive suite of tools to manage business operations ranging from customer appointments to field technician productivity. Although the software boasts extensive features, it can have a steep learning curve initially. Nevertheless, it is a trustworthy and robust option for field service management.
ServiceTitan Specifications
Project Planning and Scheduling
Budget Management
Resource Allocation
Document Management
What Is ServiceTitan?
Overview
ServiceTitan is designed to simplify business management, reduce costs, and improve customer experience. The platform offers a variety of solutions, including automated scheduling and dispatching tools and a mobile app for technicians. It also provides digital forms for data collection and a modern two-way SMS channel for seamless business communication. Moreover, the software provides job costing tools to ensure profitability and inventory management features to track equipment and material levels for smooth job execution.
What Is ServiceTitan Best Known For?
The software is particularly known for its advanced scheduling and dispatching tools. This feature not only automates the process but also ensures that the right technician is assigned to the right job. This is especially beneficial for businesses dealing with complex jobs that require specific skills or tools.
Additionally, this scheduling tool allows businesses to view their scheduled weekly or even monthly tasks in advance. With custom tags, ServiceTitan users can flag specific jobs for special tools needed, languages spoken, and prior rescheduling for more effective work.
ServiceTitan Pricing
ServiceTitan offers the following personalized pricing plans:
- Starter
- Essentials
- The Works
ServiceTitan Integrations
ServiceTitan software integrates with a variety of tools, including:
- XOi
- Scorpion
- iPermit
- Thumbtack
- Sage Intacct
- Quickbooks
How Does ServiceTitan Work?
Here is a step-by-step guide on how to start using ServiceTitan software:
- Access the ServiceTitan platform by entering your login credentials
- Navigate through the dashboard to familiarize yourself with the interface
- Customize your settings according to your business needs
- Use the scheduling tool to view and manage your schedule
- Utilize the dispatching tools to assign the right technician to the right job
- Manage your price-book for consistency and profitability
- Track equipment and material levels for smooth job execution
- Use the custom reports and dashboards for real-time KPI tracking
- Encourage technicians to use the mobile app for customer history, estimates, invoices, payments, and forms
Who Is ServiceTitan For?
ServiceTitan caters to the following industries and businesses:
- HVAC
- Plumbing
- Electrical
- Irrigation
- Septic Businesses
Is ServiceTitan Right For You?
If you’re seeking a platform that streamlines your service business operations, boosts revenue, and enhances customer experience, ServiceTitan could be an excellent fit. It has been recognized with several awards, including the Titan of the Year award and a Bronze Stevie® Award. It is trusted by over 100,000 professionals worldwide and caters to various industries.
It also offers add-ons like Marketing Pro, Scheduling Pro, Dispatch Pro, Fleet Pro, Pricebook Pro, and Phones Pro to supercharge your business. ServiceTitan, however, addresses several pain points, such as customer complaints, negative online reviews, and unhappy customers who need timely refunds.
If you’re still unsure, you can contact the customer support team at (661)-384-7070 for further assistance.
ServiceTitan Features
The mobile application provided by ServiceTitan empowers technicians with a wealth of information and capabilities at their fingertips. It facilitates access to job details, customer history, and more. Thus enabling technicians to deliver high-quality service and make informed decisions in the field.
ServiceTitan’s online and call booking feature streamlines the process of scheduling appointments. It provides customers with the flexibility to book services at their convenience, thereby enhancing the customer experience.
The dispatch board is a central feature that aids in the effective management of field service operations. It provides a visual overview of all scheduled jobs and their status, allowing dispatchers to assign and reassign jobs based on real-time information. This feature plays a crucial role in improving operational efficiency.
ServiceTitan’s online payment processing feature simplifies the transaction process for both businesses and customers. It supports various payment methods, aids in maintaining accurate financial records, and streamlines financial reconciliation.
The platform's reporting feature provides businesses with valuable insights into their performance. It generates detailed reports on various aspects of the business, such as revenue, job completion rates, customer satisfaction, and more. These insights can guide strategic decision-making and help identify areas for improvement.
With an inventory tracking feature, ServiceTitan helps businesses keep track of their equipment and parts inventories. It ensures that technicians have the necessary parts for each job, thereby reducing delays and improving service efficiency. Moreover, it aids in maintaining optimal inventory levels, preventing stockouts and overstocking.
ServiceTitan’s real-time technician map tracking feature enhances the coordination between dispatchers and field technicians. It provides real-time updates on the location of technicians, enabling efficient scheduling and dispatching of jobs. This feature also improves customer communication by providing accurate ETAs.
Pros and Cons of ServiceTitan
Pros
- ServiceTitan offers a mobile app for field services
- It offers a wide variety of integrated features
- Helps in tracking equipment and parts inventories
- Straightforward customer communication
- Real-time dashboard analytics
Cons
- The customization options are limited
- Some ServiceTitan reviews suggest features may be time-consuming to learn
- It lacks automated quoting
ServiceTitan Pricing
Starter
View Price
What's Included
Scheduling
Dispatching
Pricebook
Invoicing
Call Booking
Essentials
View Price
What's Included
All Starter Features
Payroll Management
Mobile Estimates
The Works
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What's Included
All Essentials Features
Advanced Reporting
Commission Tracking
Customizable Memberships
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