ServiceTitan

ServiceTitan

24 Review(s)

Overview

ServiceTitan is a web-based platform that offers a comprehensive suite of tools to manage business operations ranging from customer appointments to field technician productivity. Although the software boasts extensive features, it can have a steep learning curve initially. Nevertheless, it is a trustworthy and robust option for field service management.

Overall Rating

Based on 24 users reviews

4.5

Rating Distribution

Positive

96%

Neutral

0%

Negative

4%

Starting Price
Custom Pricing

What Is ServiceTitan?

Overview

ServiceTitan is designed to simplify business management, reduce costs, and improve customer experience. The platform offers a variety of solutions, including automated scheduling and dispatching tools and a mobile app for technicians. It also provides digital forms for data collection and a modern two-way SMS channel for seamless business communication. Moreover, the software provides job costing tools to ensure profitability and inventory management features to track equipment and material levels for smooth job execution.

What Is ServiceTitan Best Known For?

The software is particularly known for its advanced scheduling and dispatching tools. This feature not only automates the process but also ensures that the right technician is assigned to the right job. This is especially beneficial for businesses dealing with complex jobs that require specific skills or tools.

Additionally, this scheduling tool allows businesses to view their scheduled weekly or even monthly tasks in advance. With custom tags, ServiceTitan users can flag specific jobs for special tools needed, languages spoken, and prior rescheduling for more effective work.

ServiceTitan Pricing

ServiceTitan offers the following personalized pricing plans:

  • Starter
  • Essentials
  • The Works
You can now get a custom ServiceTitan cost without any hassle.

ServiceTitan Integrations

ServiceTitan software integrates with a variety of tools, including:

How Does ServiceTitan Work?

Here is a step-by-step guide on how to start using ServiceTitan software:

  • Access the ServiceTitan platform by entering your login credentials
  • Navigate through the dashboard to familiarize yourself with the interface
  • Customize your settings according to your business needs
  • Use the scheduling tool to view and manage your schedule
  • Utilize the dispatching tools to assign the right technician to the right job
  • Manage your price-book for consistency and profitability
  • Track equipment and material levels for smooth job execution
  • Use the custom reports and dashboards for real-time KPI tracking
  • Encourage technicians to use the mobile app for customer history, estimates, invoices, payments, and forms
Get a free ServiceTitan demo today to learn about how the software works.

Who Is ServiceTitan For?

ServiceTitan caters to the following industries and businesses:

  • HVAC
  • Plumbing
  • Electrical
  • Irrigation
  • Septic Businesses

Is ServiceTitan Right For You?

If you’re seeking a platform that streamlines your service business operations, boosts revenue, and enhances customer experience, ServiceTitan could be an excellent fit. It has been recognized with several awards, including the Titan of the Year award and a Bronze Stevie® Award. It is trusted by over 100,000 professionals worldwide and caters to various industries.

It also offers add-ons like Marketing Pro, Scheduling Pro, Dispatch Pro, Fleet Pro, Pricebook Pro, and Phones Pro to supercharge your business. ServiceTitan, however, addresses several pain points, such as customer complaints, negative online reviews, and unhappy customers who need timely refunds.

If you’re still unsure, you can contact the customer support team at (661)-384-7070 for further assistance.

Pros And Cons of ServiceTitan

Pros

  • ServiceTitan offers a mobile app for field services

  • It offers a wide variety of integrated features

  • Helps in tracking equipment and parts inventories

  • Straightforward customer communication

  • Real-time dashboard analytics

Cons

  • The customization options are limited

  • Some ServiceTitan reviews suggest features may be time-consuming to learn

  • It lacks automated quoting

ServiceTitan Pricing

Starter

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What's Included

  • Scheduling

  • Dispatching

  • Pricebook

  • Invoicing

  • Call Booking

Essentials

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What's Included

  • All Starter Features

  • Payroll Management

  • Mobile Estimates

The Works

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What's Included

  • All Essentials Features

  • Advanced Reporting

  • Commission Tracking

  • Customizable Memberships

Disclaimer: The pricing details were last updated on Sep 16, 2025 from the vendor's website. Please contact us for a tailored pricing list.

Frequently Asked Questions

ServiceTitan offers an API.

ServiceTitan supports the English language.

ServiceTitan integrates with XOi, Scorpion, iPermit, Thumbtack, Sage Intacct, and Quickbooks.

Yes, ServiceTitan supports mobile devices.

ServiceTitan offers three pricing plans: Starter, Essentials, and The Works. Getting a ServiceTitan cost right away to get started.

ServiceTitan is used by professionals in the following industries: HVAC, Plumbing, Electrical, Irrigation, and Septic Businesses.

ServiceTitan offers support through its Help Center.

ServiceTitan offers support through its Help Center, providing resources and assistance to help small business entrepreneurs run their businesses more efficiently in the trillion-dollar global industry.

Unlike traditional software industry leaders, ServiceTitan is an operating system specifically designed for service businesses. It’s backed by some of the world’s leading venture capitalists and is dedicated to helping everyday entrepreneurs run their businesses more effectively.

AWS Redshift databases are part of the robust infrastructure that powers ServiceTitan. They help in managing large volumes of data, enabling ServiceTitan to provide efficient and reliable services to everyday entrepreneurs.

ServiceTitan, backed by industry experts, provides a comprehensive solution tailored for the trades industry, which has been significantly underserved by big business. Despite offering big-city amenities like an unlimited vacation policy, ServiceTitan maintains a small-town vibe, ensuring personalized attention and support for every client.