Last Updated
Overview
ServiceTitan is a web-based platform that offers a comprehensive suite of tools to manage business operations ranging from customer appointments to field technician productivity. Although the software boasts extensive features, it can have a steep learning curve initially. Nevertheless, it is a trustworthy and robust option for field service management.
Overall Rating
Based on 24 users reviews
4.5
Rating Distribution
Positive
96%
Neutral
0%
Negative
4%
Starting Price
Custom Pricing
ServiceTitan Specifications
- Project Planning and Scheduling
- Budget Management
- Resource Allocation
- Document Management
What Is ServiceTitan?
Overview
ServiceTitan is designed to simplify business management, reduce costs, and improve customer experience. The platform offers a variety of solutions, including automated scheduling and dispatching tools and a mobile app for technicians. It also provides digital forms for data collection and a modern two-way SMS channel for seamless business communication. Moreover, the software provides job costing tools to ensure profitability and inventory management features to track equipment and material levels for smooth job execution.
What Is ServiceTitan Best Known For?
The software is particularly known for its advanced scheduling and dispatching tools. This feature not only automates the process but also ensures that the right technician is assigned to the right job. This is especially beneficial for businesses dealing with complex jobs that require specific skills or tools.
Additionally, this scheduling tool allows businesses to view their scheduled weekly or even monthly tasks in advance. With custom tags, ServiceTitan users can flag specific jobs for special tools needed, languages spoken, and prior rescheduling for more effective work.
ServiceTitan Pricing
ServiceTitan offers the following personalized pricing plans:
- Starter
- Essentials
- The Works
ServiceTitan Integrations
ServiceTitan software integrates with a variety of tools, including:
- XOi
- Scorpion
- iPermit
- Thumbtack
- Sage Intacct
- Quickbooks
How Does ServiceTitan Work?
Here is a step-by-step guide on how to start using ServiceTitan software:
- Access the ServiceTitan platform by entering your login credentials
- Navigate through the dashboard to familiarize yourself with the interface
- Customize your settings according to your business needs
- Use the scheduling tool to view and manage your schedule
- Utilize the dispatching tools to assign the right technician to the right job
- Manage your price-book for consistency and profitability
- Track equipment and material levels for smooth job execution
- Use the custom reports and dashboards for real-time KPI tracking
- Encourage technicians to use the mobile app for customer history, estimates, invoices, payments, and forms
Who Is ServiceTitan For?
ServiceTitan caters to the following industries and businesses:
- HVAC
- Plumbing
- Electrical
- Irrigation
- Septic Businesses
Is ServiceTitan Right For You?
If you’re seeking a platform that streamlines your service business operations, boosts revenue, and enhances customer experience, ServiceTitan could be an excellent fit. It has been recognized with several awards, including the Titan of the Year award and a Bronze Stevie® Award. It is trusted by over 100,000 professionals worldwide and caters to various industries.
It also offers add-ons like Marketing Pro, Scheduling Pro, Dispatch Pro, Fleet Pro, Pricebook Pro, and Phones Pro to supercharge your business. ServiceTitan, however, addresses several pain points, such as customer complaints, negative online reviews, and unhappy customers who need timely refunds.
If you’re still unsure, you can contact the customer support team at (661)-384-7070 for further assistance.
ServiceTitan Features
Mobile App
The mobile application provided by ServiceTitan empowers technicians with a wealth of information and capabilities at their fingertips. It facilitates access to job details, customer history, and more. Thus enabling technicians to deliver high-quality service and make informed decisions in the field.
Online & Call Booking
ServiceTitan’s online and call booking feature streamlines the process of scheduling appointments. It provides customers with the flexibility to book services at their convenience, thereby enhancing the customer experience.
Dispatch Board
The dispatch board is a central feature that aids in the effective management of field service operations. It provides a visual overview of all scheduled jobs and their status, allowing dispatchers to assign and reassign jobs based on real-time information. This feature plays a crucial role in improving operational efficiency.
Online Payment Processing
ServiceTitan’s online payment processing feature simplifies the transaction process for both businesses and customers. It supports various payment methods, aids in maintaining accurate financial records, and streamlines financial reconciliation.
Reporting
The platform's reporting feature provides businesses with valuable insights into their performance. It generates detailed reports on various aspects of the business, such as revenue, job completion rates, customer satisfaction, and more. These insights can guide strategic decision-making and help identify areas for improvement.
Inventory Tracking
With an inventory tracking feature, ServiceTitan helps businesses keep track of their equipment and parts inventories. It ensures that technicians have the necessary parts for each job, thereby reducing delays and improving service efficiency. Moreover, it aids in maintaining optimal inventory levels, preventing stockouts and overstocking.
Real-time Technician Map Tracking
ServiceTitan’s real-time technician map tracking feature enhances the coordination between dispatchers and field technicians. It provides real-time updates on the location of technicians, enabling efficient scheduling and dispatching of jobs. This feature also improves customer communication by providing accurate ETAs.
Pros And Cons of ServiceTitan
Pros
ServiceTitan offers a mobile app for field services
It offers a wide variety of integrated features
Helps in tracking equipment and parts inventories
Straightforward customer communication
Real-time dashboard analytics
Cons
The customization options are limited
Some ServiceTitan reviews suggest features may be time-consuming to learn
It lacks automated quoting
ServiceTitan Reviews
Total 24 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars29%
3
Stars0%
2
Stars0%
1
Stars4%
Share your experience
Construction, 51-100 employees
More than a year
“ServiceTitan is King”
Pros
I appreciate that ST can be expanded according to my needs. It's constantly evolving with new add-ons for an already top-tier software. I think many companies aren't even scratching the surface of what ST can offer, which is a mistake. Investing in this software can really help scale your business.
Cons
Prices keep rising, but that's pretty standard for tech.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Utilities, 11-50 employees
Less than a year
“Click around and Find Out”
Pros
Most features of ST are quite intuitive. This is a plus if you prefer to explore and figure things out on your own.
Cons
While the broad functions of ServiceTitan are easy to use and understand, as you dig deeper, you'll discover many small, intricate adjustments that could enhance daily use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Construction, 1-10 employees
Less than a year
“Do NOT recommend”
Pros
There's nothing specific I dislike, Google is just my preference.
Cons
Everything, literally everything, about it is terrible, definitely not intuitive or easy to use.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1
Frequently Asked Questions
Does ServiceTitan offer an API?
ServiceTitan offers an API.
What language does ServiceTitan support?
ServiceTitan supports the English language.
What other apps does ServiceTitan integrate with?
ServiceTitan integrates with XOi, Scorpion, iPermit, Thumbtack, Sage Intacct, and Quickbooks.
Does ServiceTitan support mobile devices?
Yes, ServiceTitan supports mobile devices.
What types of pricing plans does ServiceTitan offer?
ServiceTitan offers three pricing plans: Starter, Essentials, and The Works. Getting a ServiceTitan cost right away to get started.
Who are the typical users of ServiceTitan?
ServiceTitan is used by professionals in the following industries: HVAC, Plumbing, Electrical, Irrigation, and Septic Businesses.
What level of support does ServiceTitan offer?
ServiceTitan offers support through its Help Center.
How does ServiceTitan support small business entrepreneurs?
ServiceTitan offers support through its Help Center, providing resources and assistance to help small business entrepreneurs run their businesses more efficiently in the trillion-dollar global industry.
How is ServiceTitan different from traditional software industry leaders?
Unlike traditional software industry leaders, ServiceTitan is an operating system specifically designed for service businesses. It’s backed by some of the world’s leading venture capitalists and is dedicated to helping everyday entrepreneurs run their businesses more effectively.
What role do services AWS Redshift databases play in ServiceTitan?
AWS Redshift databases are part of the robust infrastructure that powers ServiceTitan. They help in managing large volumes of data, enabling ServiceTitan to provide efficient and reliable services to everyday entrepreneurs.
How does ServiceTitan, a big business, support the significantly underserved trade industry?
ServiceTitan, backed by industry experts, provides a comprehensive solution tailored for the trades industry, which has been significantly underserved by big business. Despite offering big-city amenities like an unlimited vacation policy, ServiceTitan maintains a small-town vibe, ensuring personalized attention and support for every client.