Filestack Reviews
Total 70 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars30%
3
Stars20%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Joel P.
Information Technology and Services, 11-50 employees
More than a year
“Can't delete files in bulk easily
Pros
Managing uploads used to be a whole thing but now it's smooth sailing. Converting stuff and pushing multiple files at once barely looks like a task anymore.
Cons
There's no simple way to wipe out files you don't need anymore. Right now we've got half a million files sitting there that we're trying to delete and we're getting hit with an extra five hundred bucks a month just for stuff we don't even want. Good luck getting anyone to help you with it either. They'll send you some Excel sheet and tell you to go delete them manually. This could be fixed with one simple button in the UI but they won't do it. Probably because they're making bank off people like us.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
9
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
5
Value for money
1
Customer Support
5
Functionality
4
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
5
Value for money
1
Customer Support
5
Functionality
4
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Christian K.
Computer Software, 1-10 employees
More than a year
“API and SDK is very easy
Pros
Both our developers and the admins handling setup found the API and SDK very easy to work with.
Cons
Ending the free tier made it harder for people who just want to try out the platform before committing.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
5
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
5
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
9
Customer Support
6
Functionality
10
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
9
Customer Support
6
Functionality
10
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
9
Customer Support
6
Functionality
10
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
9
Customer Support
6
Functionality
10
Bruno D.
Computer Software, 11-50 employees
More than a year
“File conversion quick and good
Pros
Filestack had us converting files almost immediately after we started. Getting hooked into their APIs was shockingly simple and what came out the other end actually looked good.
Cons
You can't see any dashboard for file conversions. So you basically have to take their word for it on how many conversions you've done and which files got processed. We got overcharged more than once for conversions we never made and after going back and forth they admitted the screw-up was on their end.
Rating Distribution
Ease of use
4
Value for money
9
Customer Support
6
Functionality
10
Chris R.
Internet, 1-10 employees
Less than 6 months
“pulls files from everywhere into one single spot
Pros
The big picture here is that you can pull files from all over the place, including DropBox. If your business has people sharing stuff in a dozen different ways like we do, this brings everything into one single spot. No more hunting around.
Cons
I haven't run into any problems with this software so far.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Chris R.
Internet, 1-10 employees
Less than 6 months
“pulls files from everywhere into one single spot
Pros
The big picture here is that you can pull files from all over the place, including DropBox. If your business has people sharing stuff in a dozen different ways like we do, this brings everything into one single spot. No more hunting around.
Cons
I haven't run into any problems with this software so far.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Chris R.
Internet, 1-10 employees
Less than 6 months
“pulls files from everywhere into one single spot
Pros
The big picture here is that you can pull files from all over the place, including DropBox. If your business has people sharing stuff in a dozen different ways like we do, this brings everything into one single spot. No more hunting around.
Cons
I haven't run into any problems with this software so far.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
9
Chris R.
Internet, 1-10 employees
Less than 6 months
“pulls files from everywhere into one single spot
Pros
The big picture here is that you can pull files from all over the place, including DropBox. If your business has people sharing stuff in a dozen different ways like we do, this brings everything into one single spot. No more hunting around.
Cons
I haven't run into any problems with this software so far.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
9
Chris R.
Internet, 1-10 employees
Less than 6 months
“pulls files from everywhere into one single spot
Pros
The big picture here is that you can pull files from all over the place, including DropBox. If your business has people sharing stuff in a dozen different ways like we do, this brings everything into one single spot. No more hunting around.
Cons
I haven't run into any problems with this software so far.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
9