Mid Market, 500+ employees
“Task management made simple”
Pros
The app does a fantastic job keeping me informed about daily guidelines and restrictions. I find it incredibly useful for organizing tasks and tracking all the important details. The documentation feature really stands out and it's comprehensive and well organized. What I appreciate most is how the entire system operates using smart strategies and concepts. After installing it on our company systems, the management capabilities have been outstanding. I never have to worry about remembering project deadlines anymore since everything is automated.
Cons
It's really hard to evaluate promotional revenue alongside task management features. Getting the networking components set up properly across the system is very challenging when you're just starting out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“Poor decision switching to this”
Pros
I can't find any positives right now. We've encountered multiple problems and are actively searching for a replacement vendor.
Cons
Ever since we switched from our previous solution, it's been nothing but headaches. Both sales and operations teams keep running into stability problems during customer calls and it's gotten so bad we're actively shopping for alternatives before our contract even ends. In just 6 months, I've fielded more complaints about this platform than I did in 2 years with our old system. When we tried to exit early and get a refund for unused time, they turned us down and actually accused us of blackmail after I outlined two potential resolutions. The problems we've faced far outweigh any cost savings we thought we'd get from switching.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Mid Market, 500+ employees
“Best sales management platform”
Pros
I find the interface really user friendly. Having it integrated directly into Salesforce is incredibly convenient for me, no need to switch between platforms. The Gmail plugin is also a nice touch.
Cons
Sometimes it gets buggy, but the support team jumps on issues pretty quickly when they come up.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Mid Market, 500+ employees
“Works great for our needs”
Pros
The email tracking feature is fantastic and I can see exactly when clients open my file links and how long they spend viewing them. This insight makes follow up timing so much more effective.
Cons
I can't really think of anything negative to say about this platform. Whenever I've had questions, the support team responds right away and walks me through everything step by step and it's been a great experience overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Small Business, 11-50 employees
“Solid tracking for new leads”
Pros
I really appreciate being able to track whether clients and prospects are actually engaging with our emails. It's great to see who's opening messages and what content they're viewing. Before this, we were basically sending emails blindly and hoping for the best.
Cons
The workflow and naming conventions felt awkward initially but once I figured out what I was looking for, setting things up became pretty simple.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8