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Ashish
Information Technology and Services, 11-50 employees
Less than a year
4.0
“Helps me understand user's problems”
Pros
The system is easy to use and has a really good design. Its pretty adaptable and makes it easy for me to understand the user's issue quickly and solve it based on that. I would say its a really decent software.
Cons
The customer support could be better. It gets hard to resolve issues on your own if there is no proper assistance. However overall its a good system.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8