Total 3 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

67%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

MB

Mason B.

Customer Service, 11-50 employees

4.0
November 2023

Poor CRM with Limited Functionality

Pros

AuroCRM platform shows potential but still requires significant development to satisfy all users. Though CRM features are pretty much non-functional right now and there are several frustrating issues throughout. Plus I feel like documentation could definately use some work too.

Cons

The customization options are pretty limited and when they do exist, they are confusing to use. Also customer support takes forever to get back to you which is frustrating when your stuck with an issue.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

7

AT

Aakash T.

Data Analyst, 51-100 employees

5.0
June 2023

Ideal for business startups

Pros

I really like how different this CRM is from the usual options out there. The smart add-ons are genuinely useful and those quick view pop-up alerts keep me on top of everything without being intrusive. Plus being able to integrate with web portals has been a game changer for our workflow too.

Cons

Well the customization options do not really meet everyones needs. Even though you can adjust the interface somewhat. Since it is still pretty new there are definitley areas that need more development to make it work better for different users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Enterprise, 500+ employees

4.0
March 2022

Quite impressed with it

Pros

The add-ons are pretty impressive as customers can see their entire journey from the very first order. Also I really like how it syncs with Google Calendars and pulls valuable data from platforms like LinkedIn directly into the CRM. It is genuinely a smart solution that works great for teams. The e-signature feature is something I particularly liked. What stands out most is how it helps establish solid communication with leadership giving them access to comprehensive data through the CRM so they can make those critical decisions with better insight.

Cons

It is hard for me to find anything wrong since the CRM functionality works so well for our needs.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9