Nick E.
Automotive, N/A employees
More than a year
“helpful support and reliable follow-ups”
Pros
It's very user-friendly for just about anyone. Customer support responds quickly and the training is clear and simple to follow. The automated text and email features also do a really good job of keeping you connected with customers so it's hard for anyone to slip through the cracks.
Cons
One thing it could use is more vehicle request options especially alerts that notify you when a vehicle comes in.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lizbeth H.
Automotive, N/A employees
Less than a year
“Capable customer tracking”
Pros
Keeping up with customers and staying in touch is really convenient with this software. It's fairly easy to use and the layout makes it simple to find your way around.
Cons
Every now and then, a few glitches come up, like tasks or features getting duplicated. There are also times when I claim a lead and it says someone else already took it even though I clicked first so I have to go back into the system and search for that customer again before I can work on it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connor W.
Automotive, N/A employees
Less than a year
“smooth customer communication flow”
Pros
Using it has been easy and it lets us reach our customers directly through text and email. It also helps with daily tasks which keeps everything simple and manageable.
Cons
I haven't run into any issues with it so far, everything has been working really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha M.
Automotive, N/A employees
Less than a year
“flexible reminders and simple workflow”
Pros
This has been very easy to use and the reminders can be customized to fit the specific needs of each client which is really helpful.
Cons
There's honestly not much to complain about. I've used similar software before and I definitely enjoy working with this one a lot more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rafael G.
Automotive, N/A employees
Less than a year
“helpful results”
Pros
Getting started with the program is pretty easy and once you understand how to use it properly it can deliver really good results.
Cons
I'm happy with just about everything in the program. The only thing I'd really want added is a mobile app for phones.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Michael B.
Financial Services, N/A employees
Less than a year
“SIMPLE to track clients”
Pros
It makes it simple to track clients before and after the sale which really helps keep everything organized throughout the process.
Cons
At times it feels a bit buggy especially with features that could better support my workflow but overall it still does more than enough to get the job done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10