AutoRaptor CRM Reviews

“helpful updates and quick contact”

Pros

Getting around the system is very easy and it doesn't take much effort to learn how to use it. It also stays current with new changes and reaching out to customers is quick and convenient.

Cons

There are times when it lags especially after updates which can slow things down. It's also frustrating when the system goes offline and we recently ran into an issue with texting through AT&T.

“handy customer communication hub”

Pros

Keeping up with customer communication is really convenient since I can text, call and email multiple customers at once while keeping everything organized in one place.

Cons

It has a lot of downtime and at our dealership it seems to happen daily. On top of that, the system is often very slow.

“lead tracking that just clicks”

Pros

Right from the start this CRM felt very simple to work with. It's easy to navigate and finding both new leads and older leads is very easy.

Cons

I don't really have any complaints. After using a lot of CRMs over the years, this is still one of the simplest ones I've worked with.

“Follow-up control that helps”

Pros

Keeping up with customers is really easy with this. I also appreciate having control over the follow-up process instead of the system handling everything automatically for me.

Cons

Well I can't search across more than one specific inquiry type at the same time. For example, if I want to send a mass video by text to people who asked about 4 different types of campers, I have to go through each group separately and resend it to all the different names. It would be much better if I could just enter what they inquired about and have the system prevent the same customer from getting overlapping messages.

“scheduling and templates are fantastic”

Pros

The scheduling and template features have been a standout for me. It's very simple to add custom messages and replies and the dropdown menus make the whole process quick and convenient.

Cons

There isn't much AI built in yet. I really liked the AI integration with Vin and I'd love to see something similar added here especially AI tools for messaging new leads to help identify serious buyers versus window shoppers, along with follow-up messaging after the sale.

“Easy call, text and email anywhere...”

Pros

Being able to call, text and email directly from the app on any device is a huge plus especially when I'm away from my desk and still need to stay on top of conversations.

Cons

At times leads end up in the unassigned section without being marked as new and that caused me to miss a few opportunities before I realized I needed to keep an eye on that area.

“Great value for small dealers”

Pros

The pricing is very reasonable and it's simple to use. It doesn't have all the flashy extras but for a smaller dealership it fits really well. There are definitely more advanced systems out there but they come with a much higher price so this one offers excellent value.

Cons

Reporting side could use some improvement especially when it comes to customization. I also don't understand why there isn't a way to include our road-to-sale process in the system.

“organized leads and synced inventory”

Pros

It gives us a great platform for handling all automotive leads, with inventory staying in sync and the schedule laid out in an organized way.

Cons

One thing that's missing right now is integration with Meta Suite Lead forms. The email marketing feature also isn't presented very well and doesn't provide enough analytical data.

“useful weekly organizer”

Pros

Keeping everything organized during the week was much simpler with this. The interface is very user-friendly and setting up future tasks and appointments was easy.

Cons

Sharing images through text was frustrating and very slow when it worked at all. Sending videos without using a URL was also nearly impossible.

“clean setup and user-friendly tool”

Pros

Right from the start, the platform felt very user friendly and the setup is clean and easy. I've been using it for seven years and compared with other CRM systems, this one has been the most simple and user friendly of the bunch.

Cons

There are quite a few minor updates that don't really add much. Most of the small changes are things like slight color adjustments or minor layout configuration tweaks and they often feel unnecessary.

“AI tools we love”

Pros

Everything about it feels simple to use and the AI feature is something I really love. Being able to send both emails and texts right from the website is a huge plus and my team and I genuinely enjoy using it.

Cons

Honestly there is very little not to like. If your team actually uses it the way it should be used, it can make things much simpler.

“billing again with no response”

Pros

There's really nothing positive I can point to here.

Cons

Getting in touch with them when I wanted to cancel was impossible. I tried every way I could think of and they still charged me again. Please call me and I'll explain everything I had to deal with.

“Organized upsheet tracking”

Pros

It does a really good job of keeping all of your upsheets organized and in one place which I really appreciate.

Cons

I would like to see a dedicated option to upload contact photos. Right now, the only workaround is attaching them as a file to the upsheet which isn't quite the same.

“tasking reps feels buggy”

Pros

It's easy to collect and capture the data entered into the CRM.

Cons

The one part that really didn't work well for me was assigning tasks to reps.

“Streamlines dealer operations well for us”

Pros

I have found this really effective for converting more prospects into actual sales at our dealership.

Cons

Nothing major. It just takes some time to learn how the system works.

“Strong inventory but limited follow-up!”

Pros

One thing that really works well is customer search. Pulling up people based on the vehicle they're interested in is simple and the inventory tools are really great too.

Cons

Follow-up customization is where it falls short. There's no option to automatically send price-change emails or restart a follow-up sequence. If a customer already exists in the system from a couple of years ago and submits a new request, the user has to manually rebuild the follow-up tasks since the system won't generate them automatically once the customer is already in there.

“Lead capture done right”

Pros

Using this tool has been really easy for capturing leads and staying in touch with them. It's simple to use and makes communication with leads very manageable.

Cons

There isn't anything I dislike about it.

“beginner-friendly CRM that delivers”

Pros

This CRM is incredibly easy which is probably its biggest advantage. It's very beginner-friendly and unlike a lot of other CRMs, you don't need to be especially tech-savvy to use it well. Training is minimal because most of the features are simple and self-explanatory. It's realistic to get everything set up and be using the CRM effectively within about 10 minutes. Lead distribution is also handled really well, with leads being assigned evenly across the team. Reps can mark their days off so they don't receive leads on those days and those leads automatically go to other sales staff instead. Another useful feature is the mass texting tool which helps a lot when lead activity slows down and you want to re-engage people quickly. The system also personalizes the messages automatically so the texts still feel individualized rather than generic.

Cons

I haven't seen a desking feature. If that gets added, this would probably be the best CRM I've used in a dealership setting.

“customer contact made simple”

Pros

Getting in touch with customers is really convenient since email, text and calling are all available in one place.

Cons

Scheduling can be hard to manage and sometimes customer information gets lost.

“easy to use platform”

Pros

The product feels very simple and the navigation is clear and simple to me.

Cons

The part I liked the least was that you can see when a salesman has been removed from an upsheet.