Dex CRM Reviews
Total 10 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars10%
3
Stars0%
2
Stars10%
1
Stars10%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
“Respectable annual plan refund”
Pros
I used Dex briefly before moving on. My annual plan renewed last week because I forgot to cancel but they refunded the charge which was respectable.
Cons
Nothing specfic pushed me away from this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Works perfectly for me”
Pros
It's all I need for relationship management. I no longer miss birthdays and check in with my friends regularly.
Cons
Don't have cons to mention.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Feels a bit like a scam”
Pros
I don't like it that's all I have to say here for now.
Cons
It feels like a scam: after you cancel your subscription, the company won't delete your data or remove links to your connections. They keep emailing updates about a profile you've deleted, apparently to get you to subscribe again.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
3
Professional Training & Coaching, 1-10 employees
More than a year
“simple, user-friendly app”
Pros
Simplicity and ease of use are what make this app stand out!
Cons
More integrations would be useful, such as with macOS Mail and Apple Messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mid Market, 51-100 employees
“Excellent Tool, Disappointing Price Communication”
Pros
I've been using the free plan for years and it's very easy to use. It does exactly what it's meant to and helping me stay connected with my network without any issue. The free tier has offered great value.
Cons
I got locked out of my account this week and was told I had to upgrade to a paid plan with no warning that the free tier was being discontinued. When I reached out for help, they only gave me one week to export my data before I had to switch to a competitor. It was a really poor way to handle things especially after I've been using and recommending this for years. I went from being a loyal supporter to looking for alternatives almost overnight.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Mid Market, 51-100 employees
“Streamlined Updates Made Simple”
Pros
Communication between our team has reached a whole new level of effectiveness with this platform. It's created a seamless channel where I can present detailed updates without much effort. What I really appreciate is how it lets me address multiple queries at once through clear presentations. The commenting and discussion features directly on topics really boost everyone's understanding of what's being discussed.
Cons
I haven't really faced any downsides with this platform. The pre-built components and templates make everything flow smoothly and efficiently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“missing outlook integration”
Pros
Not happy with it. To say i am disappointed would be the least.
Cons
Outlook integration is missing, even though people have been asking for it for a long time.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
3
Mid Market, 51-100 employees
“Best CRM for personal use”
Pros
The integration with LinkedIn and Gmail works really well for me. I also appreciate how it lets me connect the same contact across different platforms whether that's phone contacts, LinkedIn, Facebook or Gmail contacts, everything links together nicely.
Cons
There are a few parts of the interface that weren't immediately obvious to me at first. Once I got the hang of it though, it does everything I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Good for personal use”
Pros
Best CRM for personal use! So I highlyyy recommend itt!!
Cons
Setbacks? I can't think of any.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Capital Markets, 500+ employees
Less than a year
“Syncs with other tools like Google”
Pros
Managing contacts feels simple with the app handling the work of syncing LinkedIn, Google and my other tools. I can jot down notes in meetings and it nudges me to keep in touch with friends.
Cons
It's a useful tool and new features come out regularly since the company is a small startup.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9