Last Updated

Overview

Dex CRM helps professionals maintain stronger business relationships by organizing contact history, reminders, and networking activity in one place. While the platform supports personalized relationship-building workflows, it may feel limited for complex sales pipelines. It suits individual professionals and small teams that prioritize simplicity over advanced sales management.

Dex CRM Specifications

  • Contact Management
  • Customer Communication Tracking
  • Email Integration
  • Customer Segmentation

Dex CRM Features

Dex Copilot

Using this feature, professionals can manage their networks through natural language commands for searching, updating, and organizing contacts. They can find contacts by name, email, job title, and company. The platform also lets users add new contacts, update details such as phone numbers and emails, and add contacts to groups. It can summarize relationship history and surface past notes as well.

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Card Scanner

This feature lets users digitize business cards directly from Dex’s mobile app and turn them into editable contact records. Professionals are able to scan cards on Android and iOS and automatically extract contact information. They can also review and edit captured details and save the card image with contact information. The scanner supports consecutive scans at networking events and can save cards offline for synchronization when a connection is restored.

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New Notes

Dex CRM helps professionals capture relationship details to turn them into actionable follow-ups. It lets them create notes from the homepage, choose note types for organization, and add reminders while writing. In addition, voice input on desktop or mobile enables hands-free note taking.

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Pros And Cons of Dex CRM

Pros

  • Strengthens relationship management by organizing contacts

  • Surfaces relationship histories to keep users updated

  • Enriches contact profiles with social data

  • Helps maintain consistent networking habits with automated follow-up reminders

  • Supports personalized relationship-building workflows

Cons

  • Has a stronger focus on relationship management than sales

  • May feel limited for complex sales pipelines

  • Depends on connected accounts for some contact data

Dex CRM Pricing

Premium

Professional

Enterprise

  • Mobile, extension, web, desktop

  • 10 research credits / month

  • Map view

  • WhatsApp and Messaging sync

  • Email & Calendar Integrations

  • Two-way Contact Sync

  • Custom fields

  • Contact Import

  • LinkedIn sync: up to 2,500 connections

  • All Premium features, plus:

  • LinkedIn sync: up to 9,000 connections

  • 20 research credits / month

  • accounts

  • API / Zapier Access

  • Priority Support

  • Mail merge

  • Voice mode

  • Outlook integration

  • Sync multiple email

  • All Professional features, plus:

  • 50 research credits / month

  • Notetaker Integrations

  • SAML SSO

  • SOC 2 report

  • Team billing & invoicing

  • CRM Integrations

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Dex CRM Reviews

Total 3 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

33%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

PM

pete M.

Mid Market, 51-100 employees

4.0
December 2024

Excellent Tool, Disappointing Price Communication

Pros

I've been using the free plan for years and it's very easy to use. It does exactly what it's meant to and helping me stay connected with my network without any issue. The free tier has offered great value.

Cons

I got locked out of my account this week and was told I had to upgrade to a paid plan with no warning that the free tier was being discontinued. When I reached out for help, they only gave me one week to export my data before I had to switch to a competitor. It was a really poor way to handle things especially after I've been using and recommending this for years. I went from being a loyal supporter to looking for alternatives almost overnight.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

SA

Sara A.

Mid Market, 51-100 employees

5.0
October 2024

Streamlined Updates Made Simple

Pros

Communication between our team has reached a whole new level of effectiveness with this platform. It's created a seamless channel where I can present detailed updates without much effort. What I really appreciate is how it lets me address multiple queries at once through clear presentations. The commenting and discussion features directly on topics really boost everyone's understanding of what's being discussed.

Cons

I haven't really faced any downsides with this platform. The pre-built components and templates make everything flow smoothly and efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KU

Kurt U.

Mid Market, 51-100 employees

5.0
December 2023

Best CRM for personal use

Pros

The integration with LinkedIn and Gmail works really well for me. I also appreciate how it lets me connect the same contact across different platforms whether that's phone contacts, LinkedIn, Facebook or Gmail contacts, everything links together nicely.

Cons

There are a few parts of the interface that weren't immediately obvious to me at first. Once I got the hang of it though, it does everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What types of pricing plans does Dex CRM offer?

Pipedrive has a starting price of $20/month for its Premium plan. Its Professional plan costs $34/month. It also offers a custom Enterprise Plan. Request an Dex CRM pricing quote today!

What language does Dex CRM support?

The platform supports English.

What other apps does Dex CRM integrate with?

Dex CRM integrates with third-party software like Zapier software, Gmail, Outlook, and WhatsApp.

Does Dex CRM have a mobile app?

Yes, Dex CRM offers a mobile app for Android and iOS.

Does Dex CRM offer an API?

Yes, Dex CRM offers an API.

What level of support does Dex CRM offer?

Dex CRM offers support through its email and documentation.

Who are the typical users of Dex CRM?

It is typically used by investors, founders, and creators.