DriveCentric Reviews

Pros

With this software, deal management has a good workflow and keeping track of customers is easier for me now.

Cons

Other salespeople can end up with the same customer in several ways. A salesperson can create a duplicate which removes you from the deal and there were many bugs when creating customers.

Pros

Everyone on our team can use this CRM without much trouble.

Cons

Sales reps can change the salesperson assigned to a deal and there's no way to disable this option.

Pros

The interface is very easy to figure out and I use it without any confusion. What sets this apart from competitors are the extra features that go above and beyond basic CRMs. Also the support team is genuinely friendly to work with.

Cons

The only thing that bothers me is that we should have made this switch sooner. There really arent any negatives to mention.

Pros

The app is functional and that is the only saving grace of this CRM.

Cons

Honestly I was quite frustrated. There is no service portal and salespeople aren't alerted when their customers come in for service. That is where 70% of a dealership's sales come from.

Pros

Communicating with customers through DriveCentric is unmatched. Its social media-style interface looks clean, is easy to get around and avoids the clutter found in VinSolutions or DealerSocket. Customer records are easy for us to update and the backend is simple to set up quickly.

Cons

I wasn't sold on the AI and the mobile version could feel sluggish at times.