DYL Reviews

Pros

I appreciate how fast it handles both incoming and outgoing tasks. Really keeps things moving smoothly.

Cons

Takes a while to get updated and could definitely be quicker.

Pros

Honestly, there's nothing positive here. This has been the worst service I've dealt with. The support team keeps blaming "browsing" or activity on my computer but they never actually address the real problem or take steps to resolve it.

Cons

Customer service is terrible. They insist the issue is caused by my computer's browsing yet they never fix the underlying issue. Every time I reach out, it turns into the same runaround instead of an actual solution.

Pros

It instantly displays caller information and automatically pulls up their account when we pick up the phone. I find that really impressive because saving time is very crucial for us.

Cons

The mobile app has some limitations that can be frustrating. Also only one person can be logged into the system on a computer at any given time which means you have to fully log out one user before another can access it.

Pros

It's pretty easy to get a real person on the line for help when something comes up and the support response time is one of the better parts. The catch is that actually getting the problem resolved turned out to be much harder than expected.

Cons

After we moved to a different phone system and carrier, the company wouldn't allow us to retain the recorded calls between our agency and the client. If we ever need a call log or specific recording, we're still stuck having to request it from them to access the record.

Pros

The best part is how it brings together top-notch VoIP phone service with sales and customer service tools so you can run your business from one place. Call handling, sales workflows and customer support all feel connected which makes it both practical and genuinely profitable. The setup and daily use don't require a lot of effort and that's what makes the whole package click for me.

Cons

The only thing I care less about is that some advanced communication controls feel tied to the same drag-and-drop setup, even though it does support listening to live calls, using office chat and transferring calls with that simple interface.

Pros

It connects to our CRM and leads can be handled automatically which is a big win for workflow and follow-ups. it's nice to see everything being routed without manual busywork. only catch is that i haven't been able to figure out how to use it properly and support doesn't seem readily available when you get stuck.

Cons

There's definitely a steep learning curve. Even though I know other people who use it and genuinely enjoy it, we're likely getting just around 25% of what it can do right now, mostly because i can't fully get the hang of the system.

Pros

This is a solid VOIP provider. The softphone is integrated with my agency management system and when a customer calls it automatically brings up the correct customer record for me. That workflow saves a ton of time and keeps everyone from hunting for details mid-call.

Cons

I did run into a few service interruptions and over time the pricing started to feel a bit too high compared to what I was getting.

Pros

There's a lot of functionality here for handling inbound calls, plus the tools to track call volume and overall activity. What really stands out is how flexible the system feels so it adapts to how our team works instead of forcing us into one setup.

Cons

A few parts of the software still have minor bugs. Most of the issues aren't major but they keep popping up often enough that we're still dealing with them on an ongoing basis.

Pros

The only part that stays reliable in the software is texting and that's actually a decent feature. The automatic phone dialing when a new lead comes in also works about 90% of the time which is a meaningful win for them.

Cons

It feels brutal spending days and weeks writing and sending emails, only to realize nobody is even seeing them, not due to the message but because they're not getting delivered at all. Honestly, the app comes across as a joke. I can't tell what team is behind it but it's far too buggy to rely on for running a real business. You only end up seeing a slice of your leads and notifications don't show up when a client or prospect comes in so you're left chasing everything manually. If you're not constantly in front of a landline, it basically turns into "you're unemployed." It also makes you wonder if the product was built for 1989 instead of 2019.

Pros

Call recording is a big win here and I also like being able to replay calls later to review what was said. It's useful for tracking how much time my staff spends on the phone and the caller identification feels really handy especially the option to easily recognize and customize caller names. On top of that, the pricing is solid for what you get.

Cons

I haven't fully nailed down the best way to use every sales tool yet though my team and I are actively figuring it out and ironing out our workflow.

Pros

DYL's feature-rich, all-in-one setup lets me run my agency in a really efficient way. The call recordings and statistical reports are especially useful for the sales side because they create a ton of coaching opportunities I can act on right away. I've tested other providers too but the results from my own daily use make it clear that DYL is the better platform overall.

Cons

Honestly, it's tough to point to real faults without nitpicking. The only thing I'd add would be a dedicated social media page for users of the platform.

Pros

It has genuinely helped our team connect with customers in ways beyond just making phone calls. In this constantly changing tech world, being able to text and email customers has been a real advantage for us. It gives us more options to reach people quickly and keep communication going without relying on one channel only.

Cons

When the internet goes down, we can't place phone calls and customers are also unable to call the office. That downtime hurts business operations since we lose access to our primary way of handling calls during those moments.

Pros

Service is something our company genuinely values and this tool matches that focus consistently. On top of that, they offer a solid product at a price that feels really fair.

Cons

Began working with it when we opened in 2015 and we're still with them today, there isn't a single real downside I can point to.