DYL

What Is DYL?

DYL is a cloud-based Customer Relationship Management (CRM) and Business Communication software designed to bring sales and customer interactions into one system. Businesses can use the platform to organize leads and contacts, manage pipelines, assign tasks, schedule appointments, send emails and texts, and track customer communication.

The platform also combines CRM capabilities with business phones, call recordings, virtual office, and texting tools. This allows sales and customer service teams to handle calls, messages, and customer records without constantly moving between separate applications.

DYL can also automate recurring sales and communication activities through sequences, workflows, templates, and assignment rules. Businesses can start with its CRM and add phone and texting capabilities as their communication requirements grow.

What Is DYL Best For?

DYL is best known for its "Automatic Callback Sequences," designed to keep sales teams on top of lead follow-ups. During a call, reps can schedule up to seven automatic callbacks in a customizable sequence instead of setting each one manually. This makes it easier to stay connected with prospects and reduces the chances of missing follow-ups, particularly for teams managing a high volume of leads and daily sales calls.

How Much Does DYL Cost?

DYL pricing starts at $64/user/month for the Starter plan, which includes CRM, phone, and texting capabilities, along with pipeline, contact and task management, quotes and orders, email and calendar sync, and one automation. It also offers the following CRM, phone, and texting plans:

• Growth: $74/user/month
• Pro: $114/user/month
• Enterprise: $179/user/month

It also offers other packages, as its CRM packages include the following plans:

• Starter: $49/user/month
• Growth: $59/user/month
• Pro: $99/user/month
• Enterprise: $149/user/month

CRM + Phone:

• Starter: $59/user/month
• Growth: $69/user/month
• Pro: $109/user/month
• Enterprise: $169/user/month

CRM + Texting:

• Starter: $54/user/month
• Growth: $64/user/month
• Pro: $104/user/month
• Enterprise: $159/user/month

DYL also offers a 30-day free trial on all its CRM plans. Besides the monthly subscription, businesses should consider the following additional expenses:

• Additional Records: $10–$35/1,000/month
• Local Phone Number: $5 (one-time) plus $2/month
• Toll-Free Number: $30 (one-time) plus $20/month
• Number Porting: Starts at $5/number
• Custom Permission Set: $10/month
• Onboarding: Ranges between $50 to $1,000 (one-time)
• Account Phone Setup: Varies between $50 to $1,000 (one-time)
• Personalized Training: $100/hour

Disclaimer: The pricing is subject to change.

DYL Integrations

This platform has integration arrangements with the following apps:

• AMS360
• QQCatalyst
• EZLynx
• Allstate eAgent

How Does DYL Work?

Here's how businesses can use DYL to manage sales and customer communication:

• Log in to DYL and access the CRM dashboard
• Import lead and customer information into the CRM
• Organize contacts, opportunities, and tasks in one place
• Assign new leads to sales representatives
• Track leads as they move through the sales pipeline
• Schedule calls, appointments, and follow-up activities
• Create automated sequences for recurring follow-ups
• Sync email and calendar accounts with DYL
• Make, receive, and record customer calls
• Send and receive SMS and MMS messages
• Use email and text templates for recurring communication
• Track sales and team activities through reports
• Connect DYL with supported third-party software to keep customer information updated

Who Is DYL For?

DYL is suitable for businesses operating in the following industries:

• Advertising and Marketing
• Construction
• Education
• Finance
• Healthcare
• Insurance
• Legal
• Nonprofits
• Real estate

DYL Use Cases

We have compiled a list of scenarios based on user feedback and our analysis of DYL features and capabilities, where the platform can be a good fit for specific operational buyers:

Healthcare Practices Managing Patient Follow-Ups

Imagine a busy healthcare practice where staff need to follow up with patients about appointments, updates, and other routine communication throughout the day. DYL's automated follow-ups allow staff to communicate with patients through text, email, and phone without manually managing every interaction. This helps practices respond to patients faster and maintain consistent communication, even when staff are handling a high volume of daily tasks.

Advertising And Marketing Teams Losing Potential Leads

A prospect may show interest in a campaign but get lost if their information is not captured and passed to the sales team quickly. Its form capture integration allows marketing teams to collect qualified leads and bring their information directly into the CRM. Teams can then organize and assign these leads for follow-up, reducing manual data entry and making it easier to act on new opportunities.

Educational Institutions Managing Student Communication

Schools and colleges can use DYL's text notifications to keep students informed throughout the academic journey. Staff can send registration reminders, financial aid deadlines, scholarship information, orientation details, and campus updates directly to students. They can also share messages, photos, and PDFs, making it easier to communicate important information, keep students engaged, and reduce the chances of missed deadlines or announcements.

Law Firms Coordinating Time-Sensitive Tasks

Law firms often manage meetings, depositions, filings, and other deadlines that require timely coordination across the team. The group text messaging allows firms to send updates to the entire team or selected groups at once. Staff can also schedule task reminders in advance, helping attorneys and support teams stay informed about upcoming responsibilities and important deadlines.

Real Estate Firms Managing Leads Across Multiple Agents

Real estate firms can rely on DYL software. It offers lead assignment capabilities to connect new prospects with the appropriate agent. Whether clients are interested in residential, commercial, industrial, or land properties, their contact information can be organized and assigned to the right team member. Agents can then access customer records and follow up from anywhere, helping firms respond faster and keep opportunities from being overlooked.

Is DYL Right For You?

DYL is a practical choice for businesses looking to simplify sales activities and maintain consistent communication with prospects and customers. Its automated sequences reduce repetitive follow-up work, and lead distribution helps ensure new opportunities reach the appropriate team members. Managers can monitor ongoing calls and provide real-time guidance when needed.

The platform also gives teams access to customer information from anywhere, making it suitable for businesses with remote employees or teams handling large volumes of daily inquiries.

DYL supports TCPA compliance, DNC and wireless-number screening, ATDS requirements, and applicable call-recording laws. The software is trusted by more hundreds of businesses across the United States, including well-known brands and platforms such as Farmers Insurance, Nationwide, Allstate, Wufoo, AMS360, and QQCatalyst.

Still unsure whether DYL software is a good choice? Call our expert staff at (661) 384-7070 for guidance.