Eclipse 4 Reviews

“Perfect Communication and Call Tracking Solution

Pros

I've found this to be an outstanding application for handling communication and call tracking. The Microsoft Teams integration works flawlessly which has been a huge plus for our workflow. The reporting and analytics capabilities are impressive. They give us exactly the insights we need. Managing performance and controlling costs has become much simpler with this tool. We can easily handle cross charge billing, fraud detection, QoS and capacity management all in one place. Plus having options for Windows, SaaS and on-premise deployment gives us the flexibility we needed.

Cons

The only downside I can think of is that there's no free trial or demo version available. It would be really helpful if they offered a way to test it out before committing to a purchase since it's a significant investment for most businesses.

“Outdated and Needs Major Updates

Pros

The team here is fantastic and support always gets back to me fast whenever I reach out with questions.

Cons

The interface frequently times out on me. Pulling certain reports can be pretty challenging.