Enterprise, 500+ employees
“My experience with FLG”
Pros
I like how this keeps all our leads and potential customers organized in one place.
Cons
Sometimes it crashes on me and has occasional downtime issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mid Market, 500+ employees
“Simple tool that works well”
Pros
I really appreciate how easy the interface is for our agents and it's perfect when you have a large team to manage.
Cons
I wouldn't call this a complete one stop solution since there are several features I'm hoping to see that aren't currently planned for development.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Enterprise, 500+ employees
“Avg but user friendly!”
Pros
The interface feels much cleaner and more smooth, Connecting with third-party tools like Excel and Facebook is really easy , no headaches there. What I love most is how it handles customer contact across multiple channels easily.
Cons
The cost can get pretty high, if you're using it heavily but it's reasonable for lighter usage.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Enterprise, 500+ employees
“Best so far!”
Pros
Logging in is incredibly easy and I'm constantly impressed by how user-friendly everything feels. The phone support team has been fantastic and they keep getting better each week and knowing there's always someone available around the clock to help with any problems gives me real peace of mind.
Cons
Nothing comes to my mind , everything functions as expected and I haven't encountered any real issues worth mentioning.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10