FranConnect Reviews

Pros

Anyone can access it easily when I need to look up addresses or locations.

Cons

Password resets can be a problem and I run into login issues. I also need the one-time passcode.

Pros

Management is simple, the information is accurate and access is quick and simple which is convenient at any time.

Cons

Dashboard puts everything I need in one place. It would be nice to have a Spanish version available.

Pros

Works well as a checklist for our new restaurants, with useful options like uploading documents and communicating on each note. Support also seems very responsive when we need it.

Cons

I'd like the option to attach more than one file to a task, let franchisees turn off their own notifications and add a task to a checklist without activating that checklist across the whole system (it only activates for checklists that are live). It would also help to keep a task marked in progress after its due date instead of having it become overdue.

Pros

Everything is connected in one place. We used to adjust hours for all third parties whenever there was an interruption, now everything updates automatically.

Cons

All the functions are useful in my day-to-day work, with all the information kept on one platform. It makes life easier.

Pros

Simple to use, with no issues around upload or download speed. Based on the feedback, it appears customizable and I haven't had any connectivity problems.

Cons

No major drawbacks up to now. I appreciate being able to download every area as text or an Excel file for other purposes.

Pros

It keeps franchise details together in one organized place. Its navigation is simple and it helps manage communication and track progress throughout the franchise development process.

Cons

I'm still relatively new to using the platform and haven't faced any significant problems so far. With more time using it, I may be able to identify things that could be better.

Pros

Sales works smoothly, including sending FDDs and applications.

Cons

FDD reports still need extra checks to confirm the data is from the end of the year, especially when ownership changed after year-end.

Pros

Covers everything I need for recruiting, from having all the contact information to arranging scheduled calls.

Cons

At times I can't send PDF files by email and I'm not sure why. I have to use Outlook instead, then upload the email to FranConnect.

Pros

Search has never worked properly making the platform disappointing and reflecting badly on our network.

Cons

Working with the platform has been extremely difficult. Customer service is terrible. A recent update to our platform completely changed its look and feel without our approval and they have told us the change cannot be undone.

Pros

Strong reporting and lead management capabilities help simplify and organize your work, along with compliance-related tasks.

Cons

SMS interface could be better as it can be difficult to locate messages. Also, the DocuSign integration sometimes doesn't work as well as it should.

Pros

It provides excellent value for money, customer support for admins is awesome. There are training videos available and report-pulling functionality works well.

Cons

User interface could be better, the mobile app is hard to handle and can lag at times and text message alerts are unavailable.

Pros

Its really easy for our sales team to use. What stands out is how its built specifically for franchise operations. It beats other CRM platforms hands down when you know how to use it.

Cons

The lack of marketing features is disappointing. We cant host our website or run ads through the platform. Adding a marketing hub would make this compete much better with other CRMs.

Pros

The interface is really user friendly and the graphics look great visually

Cons

The platform doesnt offer much in terms of personalization options.