Logistics and Supply Chain, 500+ employees
More than a year
“User-friendly”
Pros
The interface is very simple and easy to use which makes it simple for us to learn and navigate even for the beginners.
Cons
I have not come across any issues so far as I have been using it daily.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 11-50 employees
Less than 6 months
“Our top pick”
Pros
It is really simple to use, works smoothly with our telephony system and can be customized to match our specific workflow needs. Overall it works fine for us.
Cons
There are a lot of options which can feel overwhelming at first. Also when it comes to setting up recurring invoices, I noticed there is a bit of a lack of flexibility that could make the process smoother.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 500+ employees
Less than a year
“Everything about it is good”
Pros
Hanna CRM system is user friendly and simple to use. Plus it provides all the tools needed to streamline our business processes. And it also offers great project management options and numerous helpful reports.
Cons
Nothing that I dislike about this software. With this CRM we can manage all our business processes due to its basic integration with third-party systems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 500+ employees
Less than a year
“Comes with many so many useful features”
Pros
It is already integrated with a few ERP systems which made it quick to start using. Also it is compatible with all phone types so all features can be accessed via smartphone. The ready integration with the Tasker field service management system has helped us improve our service activities.
Cons
There was no option to create an online test version so I had to wait a few hours to get the test version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Furniture, 51-100 employees
Less than 6 months
“Working with it is always a pleasure”
Pros
The click to call feature, email integration and custom support that is always open to new ideas are all excellent. Also they are quick to fix any issues we are facing ensuring everything runs smoothly.
Cons
The import function for leads, accounts and other data is hidden making it a bit hard to find. Additionally clients have limited options to customize the form layout, sort or hide fields and create reports which if available I feel like could be improved for more flexibility.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Computer Software, 11-50 employees
More than a year
“Awesome tool”
Pros
It is not only easy to use but it is also very user-friendly. The support is excellent and I love that I can add custom functions to make it work even better for my needs.
Cons
No major drawbacks that I noticed with this product. But I feel like a few small usability improvements could be made.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Accounting, 11-50 employees
Less than a year
“Works like a magician”
Pros
HannaCRM offers great functionality with an easy to use interface. Plus we can easily create multiple tasks and there are plenty of customization options to customize it to our needs.
Cons
There is a small issue right now where recurring tasks can only repeat every 30 days instead of every month. It seems to me a simple fix that could make things work better.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8