InfiniteCRM Reviews

Pros

The onboarding process was smooth and I can check the system without any trouble plus lead management works easily with the sales pipeline and the analytics and marketing automation features really boost my productivity. Their customer support team is excellent, whenever I've reached out, they've been quick to respond and truly helpful.

Cons

Implementation can drag on for bigger companies especially when you're dealing with complicated workflows. Feature updates don't come as often as I'd like, sometimes feels like we're waiting forever for the latest tools. While it connects nicely with standard business software, I've run into some blocks when trying to integrate more specialized applications.

Pros

I like being able to deploy this on premise and having local customer support available makes a huge difference when issues come up.

Cons

It feels very rigid and adding new functionality isn't simple at all.

Pros

It really helps organise our database management and makes it easy to track which leads our call center team is working with.

Cons

The bulk upload feature takes way too long and our call center team struggles with how time consuming the ERP system can be.

Pros

The interface feels really interactive and I can go around easily and find what I'm looking for without any trouble.

Cons

One setback i noticed is that customization feels very limited right now. its fairly rigid and doesnt really match up with how we actually work here.

Pros

Working with this system has been challenging since it doesn't support multiple languages which I really need besides that customizing anything feels overwhelming and much more complicated than it should be. It's also frustrating that only admins can organize boards, leaving the rest of us waiting for them to make changes.

Cons

It really lacks a solid customer support system which becomes a real problem when you're trying to figure out features or fix issues.

Pros

The variety of tools for managing client relationships is fantastic. The versatility and user friendly interface really help organise customer connections and make them more effective.

Cons

Sometimes customizing features gets pretty complicated even though the system itself is solid. They could make things easier by simplifying some of the more complex functions, It would definitely improve the overall experience.

Pros

I can organize everything from social media to CRM in one place and the data retrieval is fast when I need specific information. Their customer support really stands out too and they're always helpful and responsive.

Cons

Some minor integrations and enhancements need to be addressed but overall its ready to use.

Pros

I've been working with various sales CRMs for years and the reporting and analytics here are absolutely top notch and honestly the best I've ever come across. The interface is really user friendly and very easy to use.

Cons

The lack of multilanguage support is really noticeable and it would be great if they could add that functionality.

Pros

I like how simple it is to stay organized and create separate boards for each of my different workspaces.

Cons

I find it frustrating that board sorting is restricted to admins only which makes it harder for the rest of us to quickly access the info we need.