Interakt Reviews

Pros

I can't think of anything to write here.

Cons

Useless and expensive app. Beware this is a scam and fraud. I ended up paying over Rs. 12,000 and they also add extra charges that you only find out about later. When I asked them to cancel, they did not cancel the subscription and kept fleecing me. I got not even Rs. 1 worth of benefit from it. Totally useless.

Pros

I see real value in using Interakt to boost sales. Selling through WhatsApp feels much more organized, with shared inboxes, team access, customer notifications and bulk offers all in one place.

Cons

From my experience the 14-day free trial didn't feel very meaningful. During that period none of my queries or integration questions were addressed which made the trial feel pointless.

Pros

Interakt combines several products in one package that contains a basic ESP, live chat, FAQ builder, notifications, push notifications, pop-up creator, lightweight CRM and more. The price is especially affordable for a small business making it a useful all-in-one option for newer businesses handling online customer interactions. Its widget brings together calls, chat, Facebook messages and help tickets. The FAQ designer is nice, too. Interakt also saves user information and activity in profiles, giving us a fuller view of each lead. I can set up basic automated email campaigns as well but anyone needing a more advanced ESP workflow should look elsewhere.

Cons

Customer support is the main drawback. The company seems to be based in India which, in my experience, has only caused trouble with office hours. When I joined a few years ago, support was actually very good but the support setup seems to have changed and getting help has been difficult since. Product development also appears less active than it used to be. Although the platform already offers a lot for the price, ownership may be slower to put out future updates. As a result, setting up some of the more complicated features can take a bit of know-how.

Pros

I find Interakt very useful for handling all my customer engagement needs. It is among the best options for email marketing and customer support and the support team is active and helpful.

Cons

There haven't been any issues with the system so far and everything has been running smoothly. I sent my feature requests to Interakt's product development team; they've implemented some and are still working on the rest.

Pros

After a year with Interakt I still find it very useful for handling customer engagement. It covers lead and user management order data, email automation and marketing, customer support through live chat or a helpdesk and website notifications. I haven't found another tool with this range at such a low price and I'm using the free plan.

Cons

Their team has already delivered some features I requested and are working on the rest. Why would I ever complain?