Total 8 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

13%

3

Stars

25%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

G
Gundolf

Research, 1-10 employees

More than a year

5.0

Perfect for improving sales and marketing

Pros

It is really comprehensive but super easy to learn and use. I love the unique address selection options and it gives me a quick overview of each customer relationship. It makes follow ups and customer support so much easier and the developers are quick to make improvements based on feedback.

Cons

Entering new addresses from incoming emails could definitely be more convenient. Right now, I still have to do some manual work to get everything in which could be improved to save time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Pass

Newspapers, N/A employees

Less than a year

4.0

My experience with iscrm

Pros

I can use this cloud solution anywhere which is super convenient.

Cons

There's not much prioritization when it comes to work like ABC customers. It would be super helpful if there was a way to focus on high priority customers first.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Lars

Executive Office, N/A employees

More than a year

5.0

Very flexible solution

Pros

It's a great all-in-one package for our small company. I love how flexible it is especially since we can have custom features made to fit our needs.

Cons

I'm completely happy with Iscrm and the service. It's been really good for me and I've had no issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Reinhard

Renewables & Environment, 1-10 employees

More than a year

5.0

Overall, I'm satisfied

Pros

Everything works so well together, leads, customer accounts, offers, orders and invoices. The integration is very smooth.

Cons

When I try to make corrections to uploaded files in the Lead section, the program remembers the old version of the file. The problem is that it won't accept the new file when I upload it again with the same filename. I have to change the filename every time I upload a modified file for it to save, which is a issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Robert

Wholesale, N/A employees

More than a year

5.0

Really great program

Pros

The best part? No need to download any apps or install anything on my computer. It automatically imports invoices and allocates them in the cash book. Client management is simple and easy and it's very affordable, making it perfect for new founders.

Cons

One thing that's missing is the Android app. There isn't one available in the PlayStore which would be nice to have for easier access on the go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HW
Hans Werner

Financial Services, N/A employees

More than a year

5.0

Excellent value for money

Pros

I really appreciate the ability to customize everything to suit my needs and preferences.

Cons

Creating reports can be really complicated. It's not as simple as I'd like and it takes more time than it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Seda

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

3.0

Full transparency

Pros

I can manage files for my customers in a really organized and efficient way. Everything is neatly stored and easy to find any document I need.

Cons

It keeps crashing sometimes and the contact book is pretty cumbersome to use. Plus, when I try to search for email content, the results are often poor and don't help me find what I need.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

P
Pascal

Oil & Energy, 11-50 employees

Less than 6 months

3.0

Good overall but with some flaws

Pros

I love how this software gives me a complete overview of all orders, contracts and offers. It's very helpful.

Cons

When importing products, I've noticed that importing Excel files in UTF-8 format can sometimes cause errors. It's frustrating when things don't import correctly.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6