Vice President, 500+ employees
“Efficient and Effective”
Pros
After the installation of Kizen, we experienced increased productivity and improved communication. Excellent customer support.
Cons
Nothing bad to say. We are highly satisfied.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Manager, 11-50 employees
“I am a happy customer”
Pros
Th software lets you customize many things. Its smart and intuitive. Saves a lot of time.
Cons
I wish the customer support was a little better and responsive.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Enterprise, 500+ employees
“Steep pricing”
Pros
Customer support team has been cooperative and they're always there when I need help. I can share contact records and dashboard access with other teams which is super convenient. Setting up personal meetings or virtual calls is simple and scheduling activities is not complicated. Being able to access everything from my phone is a huge plus. Having marketing, customer management and sales all in one place has been so helpful.
Cons
The premium pricing is too high and definitely out of reach for smaller businesses. The dashboard feels complex and could use some serious improvements. Overall structure seems poorly organized and needs work. Some useful features from the old version are missing now which is frustrating. There's definitely a learning curve involved, though I'll give credit where it's due, the support team is actually really helpful. Still feels like there are quite a few areas that need attention.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
9
Functionality
7
Business Owner, 11-50 employees
“Excellent customer service”
Pros
My favorite thing about this software is its customer support. They are so helpful. We noticed improved efficiency.
Cons
I do not have any bad thing to say about this software so far.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Executive Director, 11-50 employees
“Flexible and smart software”
Pros
Kizen is an intuitive software that has provided so much ease for us. It tracks all our sales and progress. We really like this software.
Cons
Importing data from an outside source is a little difficult.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Director de Marketing, 500+ employees
“Good but can do better”
Pros
The user interface is simple and easy to manage. Intuitive and very useful software.
Cons
Quite expensive for small practices.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Small Business, 11-50 employees
“Incredible support”
Pros
I find it very user-friendly and it comes with one of the best email builders I've seen. Everything feels simple. Their customer support team is absolutely outstanding.
Cons
Being a newer platform, it lacks some of the more advanced features that would be really helpful but hopefully they're coming.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Allows for smooth communication”
Pros
This CRM is seriously underrated and makes team communication effortless, whether you're working within sales or across departments. What I really appreciate is how it works on any device. I can check contact records, update dashboards, log meetings (both in-person and virtual) and schedule follow-ups from my phone, tablet or computer without missing a beat.
Cons
Can't think of any major issues right now and everything's been working exactly how I thought it would.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Their team has been very helpful”
Pros
Our processes are very complex and this platform not only handles them smoothly but actually helps us organize everything. We're literally a thousand times more efficient now in our daily work! What impressed me most during setup was that whenever we had a requirement, the response was never "we can't do that". There was always a solution available. Sometimes it required effort on our end, sometimes on their part but it was always possible to make things work exactly how we needed them.
Cons
A bit complicated at the beginning but I think thats mainly because we're not business folks so any new platform feels overwhelming. Plus our needs are so complicated that we really have to dig deep into how everything works.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Associate Editor, 500+ employees
“Incredible”
Pros
Marketing is so simple with this software. Love the dashboards. The software is very up to the mark.
Cons
Quite difficult to understand but their customer support was always available.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Wonderful Timeline feature”
Pros
The Timeline feature in each contact record has completely changed how we operate. Every single interaction with prospects and clients gets tracked and timestamped automatically. We've eliminated duplicate work entirely.
Cons
Missing native integrations are a bit frustrating, though the team assured me they're working on it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Saves a lot of time”
Pros
Marketing Automation feature is absolutely my favorite part of this platform. It's been a huge timesaver. I'd estimate it frees up around 10-15 hours each week by automating all those tedious admin and operational tasks. What really impresses me though is how it lets me build dynamic customer experiences throughout my entire B2B sales funnel which has directly boosted my revenue.
Cons
I don't really have any major issues, though I'd love to see the Sales CRM sync Activities with my Google Calendar.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Business Owner, 11-50 employees
“Wonderful experience”
Pros
Everything is going good so far!
Cons
None
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Mid Market, 101-500 employees
“Better than competitors!”
Pros
The ability to store data in multiple formats is so convenient for my workflow. This CRM outperforms competitors in asset management as it's lightning fast and user-friendly. Their customer support team is superb and always ready to help with setup questions or usage guidance.
Cons
The premium price is too much, especially for startups just getting off the ground. Scrolling between different sections can be frustrating since the dashboard layout isn't very simple. The overall platform structure feels clunky and could use some serious improvements to make it more user-friendly.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
10
Functionality
7
Director de Marketing, 1-10 employees
“Wow”
Pros
I can improve the way my campaigns are executed in a much more personalized and complete way in conjunction with my clients data, which allows me to segment my campaigns according to the needs of each client. The reporting feature is also quite great.
Cons
It wish slightly cheaper than it is now.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Customer Support Specialist and Operations Consultant, 11-50 employees
“Top in the game”
Pros
As a small business owner, Kizen is the best for me. Intuitive and Intelligent. Full marks for Customer service.
Cons
No dislikes for me honestly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
HR, 1-10 employees
“Nice experience”
Pros
In the beginning, we did not understand form automation but with time, we got a hang of it, and now its better than ever. Its social media marketing tools are exceptional.
Cons
None so far.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10