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softwareKizen Software Reviews
14 Reviews
Overall Rating
4.4
14 Reviews
Rating Distribution
5
(6)
4
(8)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.4
14 Reviews
Rating Distribution
5
(6)
4
(8)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Filters
Industry
Provider Size
Time Used
Loved by both the sales and marketing departments.
Loved by both the sales and marketing departments.
Pros
We have been extra productive ever since we switched to Kizen. It has basically eliminated the already thin line between marketing and sales, which has made customer management a lot easier. The same customer data that we add about them under the client information can be used by both departments. This has made sure that all the contacts are now available to everyone. It also allows us to make phone calls, which makes it very simple for us to establish a healthy relationship. And we can have virtual meetings with a client anytime theyd like. The dashboard in Kizen is beautifully made and makes campaign management a breeze.
Cons
It is without a doubt one of the most complete marketing automation packages we have ever tested. But that does come with a very steep price tag. It is very unfortunate that we have to start looking at other software since the charges are unbearable for a comparatively small business like ours. I wholeheartedly recommend it to anyone with an unlimited budget looking for an unforgettable experience. The software will surely meet your requirements, and your expectations will definitely be upheld.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Ajay G.
Marketing and advertising, 11-50 Employees employees
Oct 17, 2022
Kizen is a reliable tool for business decisions and sales management.
Kizen is a reliable tool for business decisions and sales management.
Pros
Kizen has so seamlessly merged our marketing and sales departments that we now treat them as one, which eliminates individual management needs (to an extent). It has allowed for customer management at a more advanced level since their data can be added to the database, which is then available to both departments whenever they want. The best thing is that it also allows us to make phone calls, which makes it very simple for us to establish a healthy relationship. We can also hold virtual meetings with a single person or an entire team, which is also incredible. The dashboard of this CRM is quite reliable and also allows us to keep track of the dashboards of other teams.
Cons
Kizen will cost you a lil bit more, and it might not even be feasible for small businesses to even opt for the premium plan at all. The look and feel of the dashboard could be improved to bring it up to the mark of its competitors. And the software architecture (back-end) needs several improvements.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Ashley D.
Retail, 51-200 Employees employees
Oct 17, 2022
Kizen has worked really great for us
Kizen has worked really great for us
Pros
The timeline that tracks all communication with individual clients is essential when dealing with many clients over an extended period of time.
Cons
There is no feature to prevent automatically overriding contact information if the email address is the same.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Wendell
Executive Director, 11-50 employees employees
Sep 23, 2020
Amazing
Amazing
Pros
Integration is simple. Everything is perfect from its features to the software to customer support.
Cons
Nothing if I am being completely honest here.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Eliot
Marketing Manager, 2-10 employees employees
Aug 18, 2020
Efficient and Effective
Efficient and Effective
Pros
After the installation of Kizen, we experienced increased productivity and improved communication. Excellent customer support.
Cons
Nothing bad to say. We are highly satisfied.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Nick H
Vice president, 1,001-5,000 employees employees
Jul 16, 2020
Im a happy customer
Im a happy customer
Pros
Th software lets you customize many things. Its smart and intuitive. Saves a lot of time.
Cons
I wish the customer support was a little better and responsive.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Jacoby
Manager, 11-50 employees employees
Jul 16, 2020
Excellent customer service
Excellent customer service
Pros
My favorite thing about this software is its customer support. They are so helpful. We noticed improved efficiency.
Cons
I dont have any bad thing to say about this software so far.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Trevor F
Owner, 11-50 employees employees
Jun 08, 2020
Flexible and smart software
Flexible and smart software
Pros
Kizen is an intuitive software that has provided so much ease for us. It tracks all our sales and progress. We really like this software.
Cons
Importing data from an outside source is a little difficult.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Wendell N
Executive Director, 11-50 employees employees
May 15, 2020
Good but can do better
Good but can do better
Pros
The user interface is simple and easy to manage. Intuitive and very useful software.
Cons
Quite expensive for small practices.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Vera H
Director de Marketing, 501-1,000 employees employees
Apr 15, 2020
Incredible
Incredible
Pros
Marketing is so simple with this software. Love the dashboards. The software is very up to the mark.
Cons
Quite difficult to understand but their customer support was always available.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Steven A
Associate editor, 501-1,000 employees employees
Nov 22, 2019
Wonderful experience
Wonderful experience
Pros
Not much to complain about
Cons
-
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Trevor
Owner, 11-50 employees employees
Aug 14, 2019
Wow
Wow
Pros
I can improve the way my campaigns are executed in a much more personalized and complete way in conjunction with my clients data, which allows me to segment my campaigns according to the needs of each client. The reporting feature is also quite great.
Cons
It wish slightly cheaper than it is now.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Janice
Director de Marketing, 2-10 employees employees
Jun 18, 2019
Top in the game
Top in the game
Pros
As a small business owner, Kizen is the best for me. Intuitive and Intelligent. Full marks for Customer service.
Cons
No dislikes for me honestly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Jennifer Marie F
Customer Support Specialist & Operations Consultant, 11-50 employees employees
Apr 24, 2019
Nice experience
Nice experience
Pros
In the beginning, we didnt understand form automation but with time, we got a hang of it, and now its better than ever. Its social media marketing tools are exceptional.
Cons
None so far.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Zenia
HR, 2-10 employees employees
Feb 12, 2019
Filters
Loved by both the sales and marketing departments.
Loved by both the sales and marketing departments.
Pros
We have been extra productive ever since we switched to Kizen. It has basically eliminated the already thin line between marketing and sales, which has made customer management a lot easier. The same customer data that we add about them under the client information can be used by both departments. This has made sure that all the contacts are now available to everyone. It also allows us to make phone calls, which makes it very simple for us to establish a healthy relationship. And we can have virtual meetings with a client anytime theyd like. The dashboard in Kizen is beautifully made and makes campaign management a breeze.
Cons
It is without a doubt one of the most complete marketing automation packages we have ever tested. But that does come with a very steep price tag. It is very unfortunate that we have to start looking at other software since the charges are unbearable for a comparatively small business like ours. I wholeheartedly recommend it to anyone with an unlimited budget looking for an unforgettable experience. The software will surely meet your requirements, and your expectations will definitely be upheld.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Ajay G.
Marketing and advertising, 11-50 Employees employees
Oct 17, 2022
Kizen is a reliable tool for business decisions and sales management.
Kizen is a reliable tool for business decisions and sales management.
Pros
Kizen has so seamlessly merged our marketing and sales departments that we now treat them as one, which eliminates individual management needs (to an extent). It has allowed for customer management at a more advanced level since their data can be added to the database, which is then available to both departments whenever they want. The best thing is that it also allows us to make phone calls, which makes it very simple for us to establish a healthy relationship. We can also hold virtual meetings with a single person or an entire team, which is also incredible. The dashboard of this CRM is quite reliable and also allows us to keep track of the dashboards of other teams.
Cons
Kizen will cost you a lil bit more, and it might not even be feasible for small businesses to even opt for the premium plan at all. The look and feel of the dashboard could be improved to bring it up to the mark of its competitors. And the software architecture (back-end) needs several improvements.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Ashley D.
Retail, 51-200 Employees employees
Oct 17, 2022
Kizen has worked really great for us
Kizen has worked really great for us
Pros
The timeline that tracks all communication with individual clients is essential when dealing with many clients over an extended period of time.
Cons
There is no feature to prevent automatically overriding contact information if the email address is the same.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Wendell
Executive Director, 11-50 employees employees
Sep 23, 2020
Amazing
Amazing
Pros
Integration is simple. Everything is perfect from its features to the software to customer support.
Cons
Nothing if I am being completely honest here.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Eliot
Marketing Manager, 2-10 employees employees
Aug 18, 2020
Efficient and Effective
Efficient and Effective
Pros
After the installation of Kizen, we experienced increased productivity and improved communication. Excellent customer support.
Cons
Nothing bad to say. We are highly satisfied.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Nick H
Vice president, 1,001-5,000 employees employees
Jul 16, 2020
Im a happy customer
Im a happy customer
Pros
Th software lets you customize many things. Its smart and intuitive. Saves a lot of time.
Cons
I wish the customer support was a little better and responsive.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Jacoby
Manager, 11-50 employees employees
Jul 16, 2020
Excellent customer service
Excellent customer service
Pros
My favorite thing about this software is its customer support. They are so helpful. We noticed improved efficiency.
Cons
I dont have any bad thing to say about this software so far.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Trevor F
Owner, 11-50 employees employees
Jun 08, 2020
Flexible and smart software
Flexible and smart software
Pros
Kizen is an intuitive software that has provided so much ease for us. It tracks all our sales and progress. We really like this software.
Cons
Importing data from an outside source is a little difficult.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Wendell N
Executive Director, 11-50 employees employees
May 15, 2020
Good but can do better
Good but can do better
Pros
The user interface is simple and easy to manage. Intuitive and very useful software.
Cons
Quite expensive for small practices.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Vera H
Director de Marketing, 501-1,000 employees employees
Apr 15, 2020
Incredible
Incredible
Pros
Marketing is so simple with this software. Love the dashboards. The software is very up to the mark.
Cons
Quite difficult to understand but their customer support was always available.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Steven A
Associate editor, 501-1,000 employees employees
Nov 22, 2019
Wonderful experience
Wonderful experience
Pros
Not much to complain about
Cons
-
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Trevor
Owner, 11-50 employees employees
Aug 14, 2019
Wow
Wow
Pros
I can improve the way my campaigns are executed in a much more personalized and complete way in conjunction with my clients data, which allows me to segment my campaigns according to the needs of each client. The reporting feature is also quite great.
Cons
It wish slightly cheaper than it is now.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Janice
Director de Marketing, 2-10 employees employees
Jun 18, 2019
Top in the game
Top in the game
Pros
As a small business owner, Kizen is the best for me. Intuitive and Intelligent. Full marks for Customer service.
Cons
No dislikes for me honestly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Jennifer Marie F
Customer Support Specialist & Operations Consultant, 11-50 employees employees
Apr 24, 2019
Nice experience
Nice experience
Pros
In the beginning, we didnt understand form automation but with time, we got a hang of it, and now its better than ever. Its social media marketing tools are exceptional.
Cons
None so far.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Zenia
HR, 2-10 employees employees
Feb 12, 2019