Kizen Software Reviews

Pros

Really easy for everyone to use. The interface just feels natural and user-friendly.

Cons

The marketing could be better. They need to reach a broader audience across different age groups.

Pros

I appreciate the marketing automation features that let me set up email campaigns to keep customers engaged. The reporting and tracking capabilities give me solid sales insights and I love how customizable the workflows and business charts are for my specific needs. The integration tools make it easy to connect with my e-commerce platform too.

Cons

Integration process can be really tricky and causes problems when trying to connect with other software and platforms.

Pros

The automation features and data tracking capabilities have really improved our external communications while maintaining consistent branding. Having that activity log creates accountability that's improved our overall quality.

Cons

Managing the automation features requires skills that are tough to handle internally and we still need help from our Kizen account manager to make adjustments.

Pros

I really like how I can track time and automatically invoice clients with different setups for various client types. The email templates work great for both hourly and lump sum projects, way better than Excel. The automated reminder emails are amazing too, both for following up on unpaid invoices and reminding me to bill ongoing projects.

Cons

Setting up the automations and email templates was pretty time-consuming and we had to work through quite a few bugs for different client types. Once we got past that initial hurdle though, everything's been running smoothly.

Pros

It allows us to customize everything from forms to displays to match exactly what our business needs. As we grow, I'm able to adjust the platform instead of forcing ourselves to adapt to rigid software limitations. The customer service has been absolutely spectacular too. They create custom buildouts, helpful how-to videos and check in regularly. It genuinely feels like the team wants this system to work perfectly for us in every possible way.

Cons

I wish the reporting had more flexibility. Being able to export dashboards as PDFs would make sharing with non-users so much easier. Also, I'd really like custom visualization options similar to Tableau rather than being stuck with the preset choices.

Pros

Its amazing how customizable the automation features are. They let me adjust everything to fit our member journey and sales pipeline perfectly. The flexibility with user data and processes has been a game changer. The forms work great for building walkthroughs and upkeep tasks, plus the search function makes finding things super quick. The activities dashboard is effective for tracking our KPIs too.

Cons

Sometimes it gets a bit slow when I'm running multiple tasks and I've noticed automation can fire off unexpectedly though that might be on me for not setting it up right. Also keep running into 404 errors more often than I'd like.

Pros

I get everything I need from this lead management service and then some. The automations really help me stay on top of lead status and get updates from my team without constantly checking in. The email and form builders are genuinely enjoyable to work with and whenever I need help, customer support is very responsive.

Cons

The cost can really add up when you're working with a bigger team. I've also struggled to find my way around certain settings sections on the site, took me a while to figure out where everything was though I did eventually get there.

Pros

Pretty easy to use and really customizable for our specific business workflows.

Cons

I wish there were better ways to organize all the templates, automations and workflows we've built up over time.

Pros

We have been extra productive ever since we switched to Kizen. It has basically eliminated the already thin line between marketing and sales, which has made customer management a lot easier. The same customer data that we add about them under the client information can be used by both departments. This has made sure that all the contacts are now available to everyone. It also allows us to make phone calls, which makes it very simple for us to establish a healthy relationship. And we can have virtual meetings with a client anytime they did like. The dashboard in Kizen is beautifully made and makes campaign management a hassle free task.

Cons

It is without a doubt one of the most complete marketing automation packages we have ever tested. But that does come with a very steep price tag. It is very unfortunate that we have to start looking at other software since the charges are unbearable for a comparatively small business like ours. I wholeheartedly recommend it to anyone with an unlimited budget looking for an unforgettable experience. The software will surely meet your requirements, and your expectations will definitely be upheld.

Pros

Kizen has so seamlessly merged our marketing and sales departments that we now treat them as one, which eliminates individual management needs (to an extent). It has allowed for customer management at a more advanced level since their data can be added to the database, which is then available to both departments whenever they want. The best thing is that it also allows us to make phone calls, which makes it very simple for us to establish a healthy relationship. We can also hold virtual meetings with a single person or an entire team, which is also incredible. The dashboard of this CRM is quite reliable and also allows us to keep track of the dashboards of other teams.

Cons

Kizen will cost you a lil bit more, and it might not even be feasible for small businesses to even opt for the premium plan at all. The look and feel of the dashboard could be improved to bring it up to the mark of its competitors. And the software architecture (back-end) needs several improvements.

Pros

The platform really delivers on its core functionality and performs well for our needs.

Cons

Don't have many complaints about it really.

Pros

I find the functionality really simple and the security measures for protecting client information give me great peace of mind.

Cons

The interface design leaves much to be desired. For a smaller agency like ours, the cost is pretty high.

Pros

Training new team members is very convenient and the interface makes sense right away. What really stands out is how efficiently you can get things accomplished, there's a great balance between effort and results that lets you complete tasks quickly.

Cons

I personally run into some lag issues where buttons don't respond properly, plus there are basic UI problems that really need fixing. Otherwise everything else seems fine.

Pros

I really appreciate how this platform automatically generates personalized training content for each team member across different topics.

Cons

The training materials can get pretty confusing at times and the user interface isn't as well-organized as it should be.

Pros

I've been using this to help grow my business and it's honestly doubled what we were aiming for. The lead generation has been solid and the marketing tools really helped us get our products out there more effectively. It's made a noticeable difference in bringing in quality prospects.

Cons

Only downside I can think of is that smaller businesses might find it overwhelming at first but thats really more about getting used to such a powerful system.

Pros

It helps me build strong relationships with my clients and keeps all their information organized. The security features give confidence knowing customer data is protected and managing everything is simple.

Cons

Feels a bit expensive for smaller businesses like ours and the interface could really use a design refresh to look more up-to-date.

Pros

This software integrates marketing and sales very well. Managing customers feels much more organized since I can add detailed information right in their profiles. Having all contacts under our control has been awesome. The built-in calling feature makes building relationships so much easier and being able to set up virtual meetings with just one click is great. What really stands out is the dashboard, it's very reliable and secure plus I can monitor other teams' progress from there. It's amazing having both sales and customer management handled through one platform.

Cons

Subscription costs are really high and honestly way more than we'd like to pay for this kind of service.

Pros

The interface is really user-friendly and easy to adapt to, making my workflow much simpler and more efficient. Performance has been excellent from my experience and it's completely transformed how I manage things. Client management is solid since I can store all their contact details and information in one place. What really stands out are the digital marketing tools that help consolidate our company's strategies. This lets me execute campaigns that are way more personalized and comprehensive by leveraging client data for better segmentation based on each customer's specific needs. The reporting features are very useful for making faster, more effective decisions. Overall, it's become an essential tool for integrated client and marketing management.

Cons

The only downside I can think of is how pricey it gets. Definitely not cheap, though I'd say its worth every dollar you spend.

Pros

The timeline that tracks all communication with individual clients is essential when dealing with many clients over an extended period of time.

Cons

There is no feature to prevent automatically overriding contact information if the email address is the same.

Pros

Integration is simple. Everything is perfect from its features to the software to customer support.

Cons

Nothing if I am being completely honest here.