Civic & Social Organization, 500+ employees
Less than a year
“Very easy to use”
Pros
It's very easy to use and really helpful. I find it to be a great tool.
Cons
I can't send emails or SMS to more than one person at a time which is kind of frustrating.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Civic & Social Organization, 11-50 employees
Less than a year
“Effective method for matching volunteers”
Pros
The workflow makes sure we don't miss any important tasks which is a big plus.
Cons
I don't really like how the data reports are presented in Excel and it's hard to work with.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Philanthropy, 51-100 employees
Less than a year
“My experience with Kople”
Pros
Everything's pretty simple. It's well-organized, I can easily get to the stats and filtered lists. Plus I can upload documents for specific people and contact them directly through Kople. The customer support has been friendly and helpful since day one.
Cons
I haven't had any bad experiences so far, though the price could be better. Cheaper would be great (especially for nonprofits) but it's not "unfair."
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Civic & Social Organization, 11-50 employees
More than a year
“Awesome service and adaptability”
Pros
I really appreciate the service. They always get back to me the same day or within a few hours! I especially love how they can understand what we need and turn that into proposals for new features or projects.
Cons
Right now, the available functions don't really meet our needs. We've also had ongoing issues with basic things like the call function which has made it harder to trust and use Kople.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
6
Non-Profit Organization Management, 11-50 employees
Less than 6 months
“Really good tool!”
Pros
It has made our data collection so much easier and makes sure nothing falls through the cracks. The setup is really simple and the support is amazing.
Cons
Honestly, there was nothing negative about Kople for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
Less than a year
“Well designed functions that suit our needs”
Pros
I love the integrated communication, how you can create your own workflow, and the user lists with all the filtering options. These are definitely my favorites.
Cons
The matching overview could definitely be better and it would be great to compare different candidates even more efficiently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8