Food & Beverages, 51-100 employees
More than a year
“Amazing CRM solution for B2C businesses”
Pros
It's super easy to reach customers and set up automated or custom campaigns.
Cons
Honestly I haven't find any major downsides yet.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Retail, 11-50 employees
More than a year
“A fresh start with LEAL”
Pros
The new tool that connects with WhatsApp is a total game changer for our business. It has made communication with customers so much smoother and faster.
Cons
Right now, I can't think of any disadvantages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 51-100 employees
More than a year
“Completely happy with the service”
Pros
I don't have to install anything to work with affiliated businesses which is a huge plus.
Cons
A few stores have points that expire but that's about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“Good customer support”
Pros
I can instantly see which customers are loyal or new, how often they visit and I can schedule targeted campaigns for them.
Cons
It would be awesome if the executive who works with us could be more engaged with the brand. Also I'd love to have the ability to design artwork for campaigns (like using basic templates with a client logo and a loyal logo) for things like birthday celebrations, discounts for preferred customers, etc.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Restaurants, 51-100 employees
More than a year
“Awesome loyalty program and CRM”
Pros
The loyalty program has really practical tools that make customers visit more often and prefer the brand, just by earning points and getting benefits.
Cons
NO CONS. I loved everything. It was such a satisfying experience and it keeps me informed and the data is top-notch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 500+ employees
Less than 6 months
“Big fan of Leal 360”
Pros
I love how organized all my client info is. The platform is so user friendly and the variety of tools it offers is super versatile.
Cons
I haven't come across any drawbacks. Everything has been easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
More than a year
“Targeted segments & rewards for customers”
Pros
Knowing my clients' RFM is very helpful because it lets me target those who visit less, or the ones that might be at risk or have disappeared with specific campaigns.
Cons
I haven't been able to run campaigns via WhatsApp yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Utilities, 500+ employees
More than a year
“Leal for our business”
Pros
The response time is fast and they're really flexible with handling requests or any situations that pop up.
Cons
It would be nice to be able to access reports on customer behavior and market trends more quickly in the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Farming, 51-100 employees
Less than 6 months
“Leal 360 is my favorite”
Pros
The platform is so easy to use and the data analysis is incredibly helpful.
Cons
There's honestly nothing wrong with the app. In fact, it's always improving, which is great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 500+ employees
More than a year
“They belong in our Hall of Fame”
Pros
I get real-time info about my campaigns, customer details and even customer segmentation with NPS.
Cons
I'm confused about how to get customers to move from one segmentation to another like changing from �sleepy� to �frequent.�
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Restaurants, 51-100 employees
More than a year
“User friendly interface”
Pros
Leal's back office is a huge advantage. The dashboard gives tons of valuable information that's a game changer for my business.
Cons
I think a few improvements could really enhance the loyalty effect like being able to send point gifts to specific customers or offering double point promotions to certain users during special times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Textiles, 11-50 employees
More than a year
“A fantastic tool”
Pros
The AI feature in the campaign module through OfferFit is really impressive. It helps me tailor campaigns in such a smart way by analyzing customer behavior and preferences.
Cons
One thing I didn't love is that you can't download the files which would be really helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10