Lime CRM Reviews

“Reliable tool for years

Pros

I can't put into words how much easier everything becomes once you start using a CRM, it makes everything so much more manageable. It's incredibly user-friendly and completely customizable to fit our company's needs. Their support team responds quickly and is genuinely helpful. As a long-term user, I'm extremely satisfied with the experience.

Cons

Setting up custom views and tables can be a bit tricky at first but support and my account manager are always available to assist, so it's usually not a problem.

“Great CRM That Works

Pros

I find this it really adaptable for tracking customers, contacts and projects. The development process is easy and you can easily add tables and fields to expand functionality for things like order tracking and product management.

Cons

The desktop and web versions look very different from each other which makes switching between them confusing. I'd really appreciate more technical documentation and sample code to help with our internal development work.

“A flexible CRM system

Pros

I really appreciate how customizable this platform is, you don't need much outside help to make it work for your needs. The superadmin training during onboarding was fantastic and taught us how to modify layouts and settings ourselves instead of having to bring in expensive consultants every time we wanted changes.

Cons

The email integration leaves something to be desired. Most of our team still gravitates toward Outlook over the built-in features and the plugin feels like it needs more robust functionality to really compete.

“Seamless Integration & easy to use

Pros

I can quickly locate what I need thanks to the powerful search functionality. Response times are impressively fast which makes for a really smooth user experience overall.

Cons

The admin interface feels outdated and could use some modernization. I'm not sure if the newer version addresses this but it would be nice to see some improvements there.

“Easy to use and search

Pros

It's very user-friendly and flexible enough to handle whatever I throw at it. The search capabilities are solid and the Outlook integration is easy and well thought out.

Cons

At times, the admin interface feels confusing when making changes, as the logic isn't always easy to follow.

“Lots of Options and Flexibility

Pros

I can easily organize and sort everything exactly how I need it. Setting up custom categories is simple and really helps keep things organized.

Cons

The Mac and PC versions feel like completely different platforms. Since I'm on PC, it's frustrating trying to help my Mac colleagues and the interfaces are so different that my instructions don't really translate. The web version adds another layer of confusion to the mix.

“Easy customization for our need

Pros

It helps you get started quickly with its simple and logical design.

Cons

Sometimes it freezes or stutters and there are times when it completely locks up. For example, when I'm generating a report, I can only have one extra window open or the whole thing crashes which is really frustrating.