MDidentity Reviews

“review dashboard patients love”

Pros

Having all our reviews pulled in from different platforms and shown in one dashboard has been really helpful. It gives us quick access to everything in one place, makes comparing feedback much simpler and helps us better understand what our patients are saying about us. The widgets are also a big plus because they let us highlight positive patient reviews directly on our website. Another feature I really appreciate is being able to decide where reviews go based on the star rating patients leave at the start.

Cons

At times the widgets lag and the data shown does not always reflect the correct review count. Reaching customer support can also be a challenge sometimes although most of the tools in the software are still user friendly.

“very user friendly platform”

Pros

This product is really user friendly and offers a lot when it comes to review services.

Cons

There's still room to add new reports and introduce more features.

“review filtering and instant emails”

Pros

One of the biggest benefits is that it pulls in reviews from multiple platforms like Google, Yelp and others all in one place. Our office also uses it alongside MDProspects and that setup has been really helpful because emails send automatically whenever I update a status in that software. Based on the workflow we created the status moves over to this software and triggers an email right away. That kind of automation matters a lot in a busy office setting since there is always a lot happening and it helps make sure something important does not get missed when I would otherwise have to remember to send it myself.

Cons

The only part is that I still need to work directly with their team to build different kinds of review requests and figure out the most effective way to set that process up. Otherwise the integration with the other software was not hard to handle.

“clear reports”

Pros

Automated review generation saves a lot of time and the reporting is simple and easy to understand.

Cons

Getting everything set up and fine tuned so the right audience is targeted takes quite a bit of time and effort.

“reputation management done right”

Pros

After five years of using this software I wouldn't think about switching to anything else. It makes managing our online reputation incredibly simple. Our patients are reached out to every day and we've had excellent results gathering and handling reviews that help showcase the value and quality of our medical services to potential patients.

Cons

Nothing negative to point out at all. I truly mean that it has everything I need!

“real-time patient feedback win”

Pros

Real time review alerts and the option to manage patient feedback by location have been incredibly valuable for us. It lets us respond to patients quickly and have more meaningful interactions with them.

Cons

I really don't have any complaints. If anything I might arrange the combined data a bit differently but that comes down to personal preference and aesthetics.

“fast reputation alerts”

Pros

It keeps us informed very quickly about anything being posted related to our online reputation which is something I really appreciate.

Cons

One thing I'd like to see added is an option asking whether the patient would want us to contact them to talk about their visit. We reach out to every patient who feels they had an unfavorable experience for any reason but I know some of them would prefer not to be contacted.

“more reviews with less effort”

Pros

We've seen a noticeable boost in the number of Google reviews and the platform makes that happen without much trouble.

Cons

Because it runs with very little hands on work I end up having to reacquaint myself with the dashboard on the rare occasions I need to update a setting.

“Custom widgets”

Pros

This system has been really effective for increasing the number of quality reviews we receive. The integration and initial setup were fast and easy and I also appreciate that the widgets can be customized to fit my website.

Cons

Don't have any issues with it. I'm happy with the software overall and the customer support has been excellent.

“helpful graphs and clear layout”

Pros

Getting around the software is very easy and the workflow is simple to follow. It does a really good job of keeping all my reviews and leads together in one place which makes things much more organized. The graphs are also excellent and add a lot of value.

Cons

No drawbacks to highlight! Everything I use this software for feels well organized, clearly laid out and simple to follow.

“beautiful review feeds that deliver”

Pros

Whenever clients ask how to strengthen their online reviews and improve their websites this is the platform I recommend first. The review feeds look polished, offer plenty of customization options and still keep site speed intact. On top of that my clients have seen a major boost in both the number and overall quality of reviews they collect through the platform. Compared with most reputation management tools which tend to have clunky unattractive review feeds that slow sites down and cost more this software is much more affordable and incredibly simple to install as a web vendor.

Cons

I'd just love to see the list of integrations keep growing over time.

“flexible integrations and clear analytics”

Pros

A big plus is the range of integration options and the analytics are simple to understand and use.

Cons

It would be nice to see a few more features added over time.

“Affordable platform!”

Pros

It's very user friendly and affordable which makes it a really solid option.

Cons

At this point I haven't run into any issues with the software and I'm happy with everything it offers.

“automated dashboards”

Pros

Having the automation built in has been a total game changer for our team. The dashboards and tools are simple to work with and everything can be customized which is perfect for someone as particular as I am :) Also I can export all of our reviews and share them with leadership which makes it really satisfying to show the bosses the strong work we've been doing.

Cons

The only issue I used to have was already fixed through the integration feature so at this point I really don't have any complaints.

“Smooth integration and stellar support”

Pros

Right from setup it worked smoothly with AdvancedMD practice management software as well as other major vendors. The integration is efficient, the onboarding is easy and the results have been excellent. Customer service has also been amazing and the reporting tools add a lot of value! It has absolutely been worth the investment and we confidently recommend the software to our clients.

Cons

I'm not aware of any downsides to mention for now!

“powerful customization”

Pros

There's a lot of control built in for the end user which is something I really appreciate. Whether someone is good with technology or not the platform gives plenty of flexibility to customize the feed, adjust resource notifications, turn listing collection on or off and create review reports and graphs. It also lets you manage integrations with Facebook and GMB, personalize email review requests and add listing management across a wide range of review sites including medical-specific ones.

Cons

Not really a major downside but coming from a strong email marketing background I think the email module could still use a few refinements. It works well enough and is definitely usable but there's still some room to grow even though it has already improved a lot. I've also had detailed conversations with the Product Development Manager and they're actively working on making it better which is why I have so many positive things to say about both the software and the company overall.