Health, Wellness, and Fitness, 11-50 employees
More than a year
“Very user friendly solution”
Pros
Booking an appointment and completing notes is really easy. I can get everything done quickly without any issue.
Cons
It's annoying that I can't do invoices after a few visits or at the end of the month. It's definitely a downside.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness, and Fitness, 11-50 employees
More than a year
“My experience with pps”
Pros
I love how easy it is to use and understand. Plus if I run into any issues, the help is always there to get me sorted.
Cons
Sometimes when the system goes down and needs a reboot on the PPS end, it can take quite a while before it's back up and running.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Outstanding customer service”
Pros
The customer service is top-notch! It's super simple to use and everything is easy. I'd definitely recommend it to others.
Cons
The system can be frustrating when it crashes but they usually fix it pretty quickly. Also, having to memorize the login details at first is kind of annoying since the system doesn't remember it. It takes a bit of getting used to with all those long, random words.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Education Management, 51-100 employees
Less than a year
“Needs some modifications”
Pros
I can store patient details and even print end-of-day reports easily. It makes everything so much more organized.
Cons
It's not very adaptable. You can't add comments to cancelled appointments and once they're cancelled, they just disappear. Plus, we can't adjust the setup to how we need to view the screening. We need 10 columns showing two rooms from Monday to Friday, but apparently, that's not possible. You have to keep scrolling vertically to see both rooms which gets tiring and causes eye strain.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
4
Medical Practice, 11-50 employees
More than a year
“Good diary system but it's becoming outdated”
Pros
It's easy to use and user friendly. For a good monthly fee, it covers all the basic functions I need.
Cons
The Express system has become super slow. It can take over 10 seconds for screens to load which doesn't sound like much but it's really frustrating when the clinic is busy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
6
Alternative Medicine, N/A employees
More than a year
“Excellent service for many years”
Pros
The appointment diary is awesome! My clients get email confirmations and text reminders. They've all mentioned how helpful the reminders are and it's definitely reduced missed appointments. The support team is also very helpful whenever I need assistance.
Cons
Honestly, there's nothing I dislike about it. It has so many great features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10