Salesforce Engage Software Reviews

“Easy integration for nonprofits

Pros

it is easy to use and it really helped our nonprofit partners get integrated.

Cons

there are so many different ways to accomplish tasks. the interface looks great but walking a new technical user through it took longer than I expected.

“Great start for beginners

Pros

Overall it is an amazing, user-friendly entry-level CRM.

Cons

I don't have any complaints about Salesforce Cloud. it meets my needs.

“rely on it daily but costly

Pros

I like the storage capabilities. we rely on a number of Salesforce products for our daily work.

Cons

In our industry we continually encounter problems and we're always forced to purchase extra products just to make the platform work for us.

“all data is neatly organized

Pros

Being able to have all of my data neatly organized within a single platform is something I really loved.

Cons

I couldn't find anything I disliked about the software.

“connects well with everything

Pros

The reporting tools and how easily they integrate with external programs and services are simply the best

Cons

There are occasional slowdowns and I found myself using the customer support line primarily during the initial setup rather than for ongoing issues.

“friendly workflows, endless customizations

Pros

I am genuinely impressed by the UI and how user friendly the workflows are and I appreciate that numerous customizations can be applied to fit virtually every organization's unique setup.

Cons

Every so often I feel like there's too much happening on screen and I'd love a bolder, more vibrant color palette to make things pop.

“Packed with helpful features

Pros

As a seller, I find it packed with advantages as there are so many features that help me run my business smoothly and effectively.

Cons

For me the main drawbacks are the high price and the program's complexity which makes it tough for ordinary users to adopt.

“cannot imagine life without it

Pros

For years now Salesforce has been my go-to tool and the thing I find most impressive is how user-friendly it is. it's incredibly helpful for corporate users and honestly I cannot imagine life without it when it comes to organizing contacts and generating my leads on a daily basis.

Cons

I honestly cannot think of much I dislike about Salesforce Cloud. it's been reliable and useful for my work so there isn't really anything that bothers me about it.

“Go-to for large teams

Pros

For me Salesforce stands out as the go-to solution in the SaaS space. most large enterprise teams I know rely on it to run and coordinate their sales organizations.

Cons

I find there are so many customization choices that it can take an absolute age to finish setting everything up.

“Easy once you learn it

Pros

Once you get the hang of navigating it, I find the whole thing is really easy to use.

Cons

I didn't have any issues. it was simple once I learned how to use it.

“Works across multiple industries

Pros

It is user friendly and useful across multiple industries

Cons

Building the cloud to meet my company's needs

“handles tasks quickly

Pros

I am a big fan of this because it handles tasks quickly and runs very efficiently.

Cons

At times I struggle with the interface. setting it up and using it feels complicated.

“Organizes the pipeline better than anything

Pros

Across every sales role I have held, I have relied on Salesforce consistently. I honestly cannot picture any other tool that organizes the sales pipeline and logs customer touchpoints as effectively.

Cons

It tends to feel complex when I have seen it configured poorly.

“full customer view, strong reports

Pros

I like how customizable it is, the full 360-degree view of customers, built-in automation, clear data presentation and strong reporting features.

Cons

There's nothing specific about it that I don't like.

“Ticket details load fast

Pros

When I create tickets in Salesforce I find the process practical and reliable and I can smoothly move around within each ticket. That makes it quicker for me to access every ticket's details.

Cons

Every so often the platform hiccups when I detach an article, forcing me to reload the whole page and if I haven't saved a case comment beforehand I end up losing what I typed.

“flexible, no training needed

Pros

Salesforce is really flexible as I was able to tailor it to our company's needs without much hassle. My sales team picked it up quickly because it's user friendly so we didn't need a lot of formal training. It also takes care of repetitive, tedious tasks automatically which lets us concentrate more on closing deals and speeds up our workflow.

Cons

I have noticed it can slow down occasionally especially when we're handling very large volumes of data which affects performance during heavy usage.

“Web-based, use anywhere

Pros

What I really like is how user-friendly it is and because it's web-based I can access it from anywhere I am working or traveling.

Cons

I cannot think of any drawbacks offhand. nothing comes to mind and, in my opinion, it's an excellent program overall.

“Powerful, adaptable, easy to use

Pros

it is incredibly powerful, very adaptable to my needs and surprisingly easy to use!

Cons

Personally I cannot think of any real drawbacks that I could mention.

“Brings data together fast

Pros

This is an incredibly useful tool for bringing together data from multiple sources and running analyses very quickly and efficiently.

Cons

Not many drawbacks come to mind. for me the main issue is having to memorize the exact folder paths or navigation steps to reach certain pieces of information.

“Easy edits, stores contact details

Pros

Salesforce is very user friendly and easy to use. I could quickly input data and make edits to records without hassle which saved me time. It became a dependable tool my organization relied on for storing guest contact details and for tracking call logs or sending email communications.

Cons

We often ran into problems keeping repair details synchronized so we had to depend on other platforms to check repair progress. Occasionally, I also noticed that call audio would degrade which made some conversations hard to hear.