ServicePRO Software Reviews

Pros

Nothing positive

Cons

Stay away- you been warned. No training no nothing from this company. A waste of valuable money

Pros

There is nothing positive to say. I couldn't get it to work at all and eventually gave up on it.

Cons

The interface is clumsy, the mobile application seldom works, and the web service integration with NetSuite is heavy, constantly pulling an astonishing amount of data from our ERP.

Pros

There's nothing particularly appealing about this software; it was more of a necessity than a choice due to a gap in our host ERP system. However, the support provided during implementation was exceptionally good.

Cons

It didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available, and that was tortuous enough, with constant syncing with the ERP to fake "integration." This was never going to work and was a very expensive all-or-nothing solution.

Pros

When it functions correctly, it meets my needs and serves its purpose well, but it's plagued with so many problems that fixing them takes an unreasonable amount of time.

Cons

There are always problems, usually requiring data or program fixes, which take months to resolve.

Pros

If it had worked as promised, it would have been fantastic. I installed it with high expectations, hoping to enjoy my investment. The only positive aspect is their customer service team, who are friendly and genuinely try to help, but the software has fundamental flaws that even frustrate the support staff.

Cons

It has non-stop issues, and they've been working on it for over a year. It randomly adds or deletes line items when posting, misses scheduled items, and causes us to miss jobs. We are never relaxed using it because it is so unpredictable.

Pros

I can easily integrate this software with other programs such as QuickBooks and NetSuite, which makes my workflow much smoother.

Cons

So, we're stuck paying full price for years for just one unimpressive feature of a software solution we will never use.

Pros

The software operates in a seamless manner without any noticeable issues.

Cons

It's a bit expensive, but I believe it is well worth the money.

Pros

The accessibility of this software is incredibly simple and convenient.

Cons

The costs are high.

Pros

Although it operates efficiently, the software has issues with overheating. It handles my requirements with ease, and overall, I am quite satisfied with the product.

Cons

MSI's response was non-existent, and with all the problems, we decided to stop using it. What a complete waste of time and money.

Pros

The web portal is extremely helpful for getting a quick overview of the current situation, making it easier to stay informed.

Cons

I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.