Last Updated
Overview
Uplift service excellence with ServicePRO software, a state-of-the-art service management platform. Harness a powerful suite of tools and features that streamline workflows, automate processes, and supercharge productivity. Deliver unforgettable customer experiences with ServicePRO software that exceeds expectations and propels your business toward success.
Overall Rating
Based on 10 users reviews
2.8
Rating Distribution
Positive
40%
Neutral
20%
Negative
40%
Starting Price
Custom
ServicePRO Software Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is ServicePRO?
Overview
ServicePRO software is a comprehensive cloud-based solution designed to streamline and optimize various aspects of service management for businesses in industries such as field service, maintenance, and repair. It offers multiple features and functionalities to help organizations efficiently manage their service operations, improve customer satisfaction, and drive productivity.
ServicePRO Pricing
ServicePRO offers two on-cloud pricing packages:
- Professional: $25/license/month (designed for single department service management)
- Enterprise: $35/license/month (designed for service management across multiple departments)
Disclaimer: Prices are subject to change.
ServicePRO Integrations
Some of the third-party integrations include:
- Jira software
- Actionable Science
- Zapier
- Microsoft
Who Is ServicePRO For?
Some of the industries using ServicePRO software include:
- Government
- Healthcare
- Education
- Logistics
- Manufacturing
- Utilities
- Property management
- Finance
- Construction
Is ServicePRO Right For You?
ServicePRO may be a worthy choice for businesses as it offers flexibility of deployment, high configurability, enhanced productivity, a rich feature set, and cost-effectiveness. It is a compelling choice for organizations seeking a comprehensive service desk system that balances functionality and affordability.
For further information, contact our experts at (661)-384-7070.
ServicePRO Software Features
Service request management
ServicePRO allows users to receive, track, and prioritize service requests, ensuring timely resolution. Customers can submit requests through various channels, such as a self-service portal or email to capture and centralize all requests for streamlined management.
Service design
This feature helps businesses design and define service offerings and catalog them in a structured manner. Users can create service templates, define service levels, and establish pricing models, helping organizations standardize and optimize their service offerings, ensuring consistency and efficiency in service delivery.
Collaborative Workflow
ServicePRO supports collaborative workflows, allowing teams and individuals to work together seamlessly. It enables the assignment of tasks, notifications, and escalations to the appropriate teams or individuals involved in the service delivery process.
Automation
The automation feature helps streamline and expedite service processes. It allows users to automate tasks such as ticket routing, assignment, and status updates. Automation helps reduce manual effort, minimize errors, and improve response times, increasing efficiency and customer satisfaction.
Work Order Management
ServicePRO includes robust work order management features to effectively plan, schedule, and track work orders, allowing users to create work orders, assign them to technicians or teams, and monitor their real-time progress. Work order management ensures service requests are executed promptly, resources are allocated efficiently, and service levels are met.
Pros And Cons of ServicePRO Software
Pros
Easy to use
Useful web portal
Exceptional implementation support
Ease of access
Cons
Slightly costly
Clumsy interface
ServicePRO Software Reviews
Total 10 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars10%
3
Stars10%
2
Stars10%
1
Stars40%
Share your experience
XYZ, 11-50 employees
More than a year
“VP”
Pros
Nothing positive
Cons
Stay away- you been warned. No training no nothing from this company. A waste of valuable money
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Facilities Services, 51-100 employees
More than a year
“Don't waste your time”
Pros
There is nothing positive to say. I couldn't get it to work at all and eventually gave up on it.
Cons
The interface is clumsy, the mobile application seldom works, and the web service integration with NetSuite is heavy, constantly pulling an astonishing amount of data from our ERP.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Construction, 51-100 employees
Less than 6 months
“Buyer Beware”
Pros
There's nothing particularly appealing about this software; it was more of a necessity than a choice due to a gap in our host ERP system. However, the support provided during implementation was exceptionally good.
Cons
It didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available, and that was tortuous enough, with constant syncing with the ERP to fake "integration." This was never going to work and was a very expensive all-or-nothing solution.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
10
Functionality
6
Frequently Asked Questions
What is ServicePRO software mainly used for?
ServicePRO is a field service automation software mainly used to streamline and automate business processes involved in various field service activities, including installation, repair, maintenance, and inspections.
Does ServicePRO software offer an API?
Yes, ServicePRO has an API available for use.
Who are the main users of ServicePRO software?
Businesses of all sizes use ServicePRO software. It is mainly used in manufacturing, utilities, and construction industries.
Does ServicePRO software support mobile devices?
Yes, ServicePRO software supports mobile devices.
Is ServicePRO software easy to use?
Yes, based on its user reviews, it is easy to use.