Uplift service excellence with ServicePRO software, a state-of-the-art service management platform. Harness a powerful suite of tools and features that streamline workflows, automate processes, and supercharge productivity. Deliver unforgettable customer experiences with ServicePRO software that exceeds expectations and propels your business toward success.

ServicePRO Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What Is ServicePRO?

Overview

ServicePRO software is a comprehensive cloud-based solution designed to streamline and optimize various aspects of service management for businesses in industries such as field service, maintenance, and repair. It offers multiple features and functionalities to help organizations efficiently manage their service operations, improve customer satisfaction, and drive productivity.

ServicePRO Pricing

ServicePRO offers two on-cloud pricing packages:

  • Professional: $25/license/month (designed for single department service management)
  • Enterprise: $35/license/month (designed for service management across multiple departments)
ServicePRO costs may vary for on-premises pricing plans. It also offers a free trial. Request a custom quote now!

Disclaimer: Prices are subject to change.

ServicePRO Integrations

Some of the third-party integrations include:

Watch a free ServicePRO software demo to learn more about its integrations.

Who Is ServicePRO For?

Some of the industries using ServicePRO software include:

  • Government
  • Healthcare
  • Education
  • Logistics
  • Manufacturing
  • Utilities
  • Property management
  • Finance
  • Construction

Is ServicePRO Right For You?

ServicePRO may be a worthy choice for businesses as it offers flexibility of deployment, high configurability, enhanced productivity, a rich feature set, and cost-effectiveness. It is a compelling choice for organizations seeking a comprehensive service desk system that balances functionality and affordability.

For further information, contact our experts at (661)-384-7070.

ServicePRO Software Features

ServicePRO allows users to receive, track, and prioritize service requests, ensuring timely resolution. Customers can submit requests through various channels, such as a self-service portal or email to capture and centralize all requests for streamlined management.

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This feature helps businesses design and define service offerings and catalog them in a structured manner. Users can create service templates, define service levels, and establish pricing models, helping organizations standardize and optimize their service offerings, ensuring consistency and efficiency in service delivery.

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ServicePRO supports collaborative workflows, allowing teams and individuals to work together seamlessly. It enables the assignment of tasks, notifications, and escalations to the appropriate teams or individuals involved in the service delivery process.

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The automation feature helps streamline and expedite service processes. It allows users to automate tasks such as ticket routing, assignment, and status updates. Automation helps reduce manual effort, minimize errors, and improve response times, increasing efficiency and customer satisfaction.

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ServicePRO includes robust work order management features to effectively plan, schedule, and track work orders, allowing users to create work orders, assign them to technicians or teams, and monitor their real-time progress. Work order management ensures service requests are executed promptly, resources are allocated efficiently, and service levels are met.

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Pros and Cons of ServicePRO Software

Pros

  • Easy to use
  • Useful web portal
  • Exceptional implementation support
  • Ease of access

Cons

  • Slightly costly
  • Clumsy interface

ServicePRO Software Reviews

Overall Rating

3

9 Review(s)

Rating Distribution

5

star

(3)

4

star

(1)

3

star

(1)

2

star

(1)

1

star

(3)

August 2020

Don't waste your time

Paul

Facilities Services

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Pros

There is nothing positive to say. I couldn't get it to work at all and eventually gave up on it.

Cons

The interface is clumsy, the mobile application seldom works, and the web service integration with NetSuite is heavy, constantly pulling an astonishing amount of data from our ERP.

June 2020

Buyer Beware

Simon

Construction

Ease of use

2

Value for money

2

Customer Support

10

Functionality

6

Pros

There's nothing particularly appealing about this software; it was more of a necessity than a choice due to a gap in our host ERP system. However, the support provided during implementation was exceptionally good.

Cons

It didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available, and that was tortuous enough, with constant syncing with the ERP to fake "integration." This was never going to work and was a very expensive all-or-nothing solution.

August 2019

Beware of this Software System!!!!

Janis

Consumer Services

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Pros

When it functions correctly, it meets my needs and serves its purpose well, but it's plagued with so many problems that fixing them takes an unreasonable amount of time.

Cons

There are always problems, usually requiring data or program fixes, which take months to resolve.

Frequently Asked Questions

ServicePRO is a field service automation software mainly used to streamline and automate business processes involved in various field service activities, including installation, repair, maintenance, and inspections.