SysAid Reviews

Pros

It has been really useful for me. I prefer this product because it helps me resolve issues with my coworkers whenever they run into problems. With this tool, we're able to support them more successfully and handle their requests better.

Cons

It brings more benefits than drawbacks because it helps us solve problems. The only downside is that logging issues in SysAid takes a bit more time but it also lets us organize the work much more effectively.

Pros

The ticketing system works really well and the level of control it gives over assets is a big plus.

Cons

Its integration and connection with other equipment still needs a lot of improvement.

Pros

This software works really well for building relationships with other companies and helping people connect ideas more effectively.

Cons

Still has a few issues, like operations that don't always finish, no proper scheduling for validating information and a login process that doesn't feel fully secure but overall it's still a very good software.

Pros

The thing I appreciate most is how well the company's tickets are organized.

Cons

Creating a ticket feels a bit tedious and the process isn't very simple at all.

Pros

It brings together a lot of tools, asset management, the helpdesk and user administration in one place and you can also customize SLAs and categories. Overall it feels like a really solid tool.

Cons

One challenge is figuring out how to create a new web page with the fields it provides. Customizing user fields is also not very simple. On top of that, the POP mail integration could use additional configuration because when an email comes in and the user replies, it ends up creating a new ticket every time.

Pros

Being able to keep a full inventory of my equipment is the biggest advantage for me. I can connect my machines and clearly see everything that's installed organized by team which makes tracking assets much more manageable.

Cons

One thing that could be better is the delay after installing it on PCs. It takes a while for the server to show up in the inventory and during that time it sometimes can't be placed into the different folders that were created.

Pros

The activity workflow is quick and well organized which makes it easier to get work done efficiently.

Cons

There are still some issues in the ticket process and employee usage is not very widespread.

Pros

Ticket administration and asset inventory management work really well and the reports it generates are very useful too.

Cons

The remote control feature isn't very effective, even though it should be one of the most important tools in the platform.

Pros

Keeping track of tickets is very simple with this interface. Sorting, filtering and quickly seeing what's still open or who a ticket is assigned to all work really well.

Cons

Remote control tool is unreliable. It crashes pretty often and there are times when it won't connect at all.

Pros

Pretty much everything has worked well for us. The auto-logon service is very useful and the reporting options are extensive. I also really value the ICMSD, the remote console and the web client.

Cons

At times, the agents don't deploy through GPO as expected. There also aren't that many workflows available to use.