Last Updated Nov 6, 2025
Overview
Experience next-gen IT service management with SysAid. All your IT processes unfold before your eyes seamlessly, from ticket closing to task completion to workflow orchestration. With SysAid, manage your business tasks with its automated and data-driven efficiency.
Overall Rating
Based on 106 users reviews
4.6
Rating Distribution
Positive
95%
Neutral
4%
Negative
1%
Starting Price
Custom
SysAid Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is SysAid?
Overview
SysAid is a versatile cloud-based IT service management (ITSM) solution. The software is designed to address technology-related tasks of businesses of all sizes and various industries. Its critical features include AI chatbot, asset management, patch management, network monitoring, and reporting capabilities. SysAid is deployable as a cloud-based service or on-premise.
SysAid Pricing
SysAid provides three distinct editions: Help Desk, ITSM, and Enterprise.
SysAid Integrations
Some of the third-party integrations include:
Who Is SysAid For?
SysAid software is mainly used in the following industries:
- IT
- Hospital & health care
- Financial services
- Computer software
- HR
Is SysAid Right For You?
If you’re looking for a next-gen but easy-to-use ITSM solution with data-driven and AI-supported services, SysAid is one of the suitable options.
It comes with customizable dashboards, reports, email notifications, scheduling tools and mobile applications. SysAid helps manage your IT resources with its automated and streamlined capabilities.
You can also check out SysAid reviews or schedule its live demo by contacting (661) 384-7070.
SysAid Features
Streamline creating, assigning, and managing support tickets. Its ticket automation feature assists in routine tasks, such as ticket routing, prioritization, and escalation. It ensures smooth ticket handling and resolution.
With task automation features, SysAid software enables the automation of repetitive and manual tasks. It adds promptness and efficiency to task assignments, notifications, updates, etc. Several SysAid reviews laud this feature for its productive, time-saving outcomes.
Customize the tools and resolve problems independently. It empowers end-users by providing a self-service portal where they can log and track their support requests. Further options, such as a knowledge base, FAQs, and automated solutions, are available.
SysAid also supports the workflow automation feature. It helps organizations to automate complex business processes. By integrating a visual workflow designer, this feature offers flexibility to create custom workflows tailored to specific requirements.
Its incident management feature efficiently handles and resolves organizational incidents and service disruptions. Its centralized system facilitates documenting, tracking, and managing incidents throughout their lifecycle. Benefit from its timely resolving and management capabilities.
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