Civic & Social Organization, 500+ employees
Less than a year
“Excellent app”
Pros
I really enjoyed using this app as it is both simple and reliable.
Cons
It would be really useful to change the 'close' function to 'all open' and add an option to view the next task.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 11-50 employees
Less than 6 months
“Livechat works great!”
Pros
I have tried various live chat software but this one stands out as my favorite. The interface is more user-friendly than most.
Cons
I do not have any cons to report. The software consistently performs well and is dependable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 11-50 employees
More than a year
“Do Not Use - After merger, support decreased and prices increased”
Pros
The live chat feature worked well and it includes intuitive tools that are easy to use.
Cons
Their communication is often untimely, and their business practices are problematic. They increased our rates without any prior notice and then refused to let us exit our contract.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
2
Functionality
3