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TeamSupport Software

TeamSupport Software

Last Updated Sep 27, 2024

Overview

TeamSupport software streamlines customer support with intuitive ticketing and collaboration features. Although it could benefit from a better mobile version, its robust capabilities and user-friendly interface empower teams to resolve issues efficiently and enhance customer satisfaction. TeamSupport is an effective solution to better customer support management and team collaboration.

Overall Rating

Based on 3 users reviews

3.7

Rating Distribution

Positive

67%

Neutral

0%

Negative

33%

Starting Price
Custom

What is TeamSupport Software?

Overview

TeamSupport Software is a top-rated customer support system designed to help businesses automate tasks, such as ticket assignments, time-based actions, and service escalations. This all-inclusive application allows users to build customer loyalty through omnichannel experience, ticket management, and more. It offers features, such as satisfaction scoring, analytics on account trends, opportunities for growth, visual support suite, and a customer hub.

TeamSupport Messaging & Live Chat system enables users to consolidate customer interactions in a centralized location while gaining data-driven insights into clients’ sentiments and identifying growth opportunities. It facilitates the provision of personalized support for customers by classifying them based on their support needs. Users can get a 360-degree view of their customer interactions to streamline the process of handling customer requests and build stronger customer relationships. 

Further, the software supports a multitude of integrations and AI-powered automations. It integrates seamlessly with CRMs, communication platforms, and project management tools, enabling agents to easily access all the data they need to resolve customer inquiries.

TeamSupport Pricing

The TeamSupport Messaging & Live Chat Cost structure is based on the subscription-based model. The TeamSupport Messaging & Live Chat pricing for their Essential Support plan starts at $49 per agent per month. For businesses with more complex support needs, the vendor offers two flexible packages (Enterprise Support and Complete Customer Support Suite), both of which offer great value against the committed currency. You can contact the vendor for more information.

TeamSupport Demo

You can check out TeamSupport software in a more detailed manner by simply scheduling a demo (click the corresponding button above/on this page). A comprehensive TeamSupport Messaging & Live Chat Demo will let you see the product in action and evaluate its features in real-time.

TeamSupport Reviews

TeamSupport has received positive reviews from users. The most common compliments given to this application are for its wealth of customer support functionalities, ease of use, and intuitive interface.

Got something to say about this program? Share your TeamSupport Messaging & Live Chat reviews with us! 

Our Thoughts

TeamSupport is a robust customer support platform that offers all the necessary tools businesses need to streamline the overall process of managing customer relationships. 

We recommend opting for the software demo to see how TeamSupport can help you grow your business.

Pros And Cons of TeamSupport Software

Pros

  • Streamlined data management via API integration

  • Comprehensive ticket management and reporting system

  • Simple in-line image pasting and attachments

Cons

  • Creating new multiple tickets simultaneously are a bit complex

  • Users cannot search pre-loaded customer responses using keywords as per reviews

Frequently Asked Questions

Yes, the software has an API available.

The platform supports the English language.

TeamSupport integrates with a variety of third-party applications including Mailchimp Software, RingCentral, Jira Software, Slack Software, and Microsoft Teams.

The software offers four pricing plans: Chat Support for $29/agent/month, Essential Support for $35/agent/month, Professional Support for $49/agent/month, and Enterprise Support offers custom pricing. Contact us and get a personalized TeamSupport pricing quote.

The software is mainly used by individuals in industries like information technology and computer science.

 

The platform offers a knowledge base, live chat, email, and phone support.