TeamSupport Software: Reviews, Pricing & Free Demo

Name: TeamSupport Software
Rating: 3.7 (3 reviews)

Last Updated Jul 3, 2026

Overview

TeamSupport software streamlines customer support with intuitive ticketing and collaboration features. Although it could benefit from a better mobile version, its robust capabilities and user-friendly interface empower teams to resolve issues efficiently and enhance customer satisfaction. TeamSupport is an effective solution to better customer support management and team collaboration.

Overall Rating

Based on 3 users reviews

3.7

All Reviews

Rating Distribution

Positive

67%

Neutral

Negative

33%

Starting Price

Custom

Product Snapshot

TeamSupport Software Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

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What is TeamSupport Software?

Overview

TeamSupport Software is a top-rated customer support system designed to help businesses automate tasks, such as ticket assignments, time-based actions, and service escalations. This all-inclusive application allows users to build customer loyalty through omnichannel experience, ticket management, and more. It offers features, such as satisfaction scoring, analytics on account trends, opportunities for growth, visual support suite, and a customer hub.

TeamSupport Messaging & Live Chat system enables users to consolidate customer interactions in a centralized location while gaining data-driven insights into clients’ sentiments and identifying growth opportunities. It facilitates the provision of personalized support for customers by classifying them based on their support needs. Users can get a 360-degree view of their customer interactions to streamline the process of handling customer requests and build stronger customer relationships.

Further, the software supports a multitude of integrations and AI-powered automations. It integrates seamlessly with CRMs, communication platforms, and project management tools, enabling agents to easily access all the data they need to resolve customer inquiries.

TeamSupport Pricing

The TeamSupport Messaging & Live Chat Cost structure is based on the subscription-based model. The TeamSupport Messaging & Live Chat pricing for their Essential Support plan starts at $49 per agent per month. For businesses with more complex support needs, the vendor offers two flexible packages (Enterprise Support and Complete Customer Support Suite), both of which offer great value against the committed currency. You can contact the vendor for more information.

TeamSupport Demo

You can check out TeamSupport software in a more detailed manner by simply scheduling a demo (click the corresponding button above/on this page). A comprehensive TeamSupport Messaging & Live Chat Demo will let you see the product in action and evaluate its features in real-time.

TeamSupport Reviews

TeamSupport has received positive reviews from users. The most common compliments given to this application are for its wealth of customer support functionalities, ease of use, and intuitive interface.

Got something to say about this program? Share your TeamSupport Messaging & Live Chat reviews with us!

Our Thoughts

TeamSupport is a robust customer support platform that offers all the necessary tools businesses need to streamline the overall process of managing customer relationships.

We recommend opting for the software demo to see how TeamSupport can help you grow your business.

TeamSupport Software Features

Customer Management

TeamSupport Messaging & Live Chat Software offers a powerful customer management solution that helps agents track and consolidate customer requests. It enables users to monitor all the tickets and issues from a single view, add notes to custom records, and run reports to identify the needs of a customer.

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Customer Hub

This customer service platform includes a customer hub feature to let clients generate and view ticket statuses, chat with agents, manage their requests, and use the knowledge base to search for answers to simple questions.

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Customer Sentiment

TeamSupport Messaging & Live Chat CRM software comes with a customer sentiment analysis tool that helps businesses understand their customers better. It's powered by AI and provides real-time sentiment analysis through natural language processing. Agents can use this functionality to create proactive support opportunities and prioritize tickets according to customer response.

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Pros And Cons of TeamSupport Software

A quick look at TeamSupport Software's strengths and weaknesses to
help you decide if it's the right fit

Pros

Streamlined data management via API integration
Comprehensive ticket management and reporting system
Simple in-line image pasting and attachments

Cons

Creating new multiple tickets simultaneously are a bit complex
Users cannot search pre-loaded customer responses using keywords as per reviews

TeamSupport Software Reviews

Insights from real users on TeamSupport Software’s features,
performance, and overall experience.

Total 3 reviews

3.7

All reviews are from verified customers

Rating Distribution

Stars

67%

Stars

33%

Share your experience

tim

Public Sector, 500+ employees

Less than a year

5.0

May 2024

“Excellent app”

Pros

I really enjoyed using this app as it is both simple and reliable.

Cons

It would be really useful to change the 'close' function to 'all open' and add an option to view the next task.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Andrew

Custom Product, Small Business, 11-50 employees

More than a year

1.0

November 2023

“Do Not Use - After merger, support decreased and prices increased”

Pros

The live chat feature worked well and it includes intuitive tools that are easy to use.

Cons

Their communication is often untimely, and their business practices are problematic. They increased our rates without any prior notice and then refused to let us exit our contract.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Jessica

Custom Product, Small Business, 11-50 employees

Less than 6 months

5.0

November 2023

“Livechat works great!”

Pros

I have tried various live chat software but this one stands out as my favorite. The interface is more user-friendly than most.

Cons

I do not have any cons to report. The software consistently performs well and is dependable.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 3 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does TeamSupport offer an API?

Yes, the software has an API available.

What language does TeamSupport support?

The platform supports the English language.

What other apps does TeamSupport integrate with?

TeamSupport integrates with a variety of third-party applications including Mailchimp Software, RingCentral, Jira Software, Slack Software, and Microsoft Teams.

What types of pricing plans does TeamSupport offer?

The software offers four pricing plans: Chat Support for $29/agent/month, Essential Support for $35/agent/month, Professional Support for $49/agent/month, and Enterprise Support offers custom pricing. Contact us and get a personalized TeamSupport pricing quote.

Who are the typical users of TeamSupport?

The software is mainly used by individuals in industries like information technology and computer science.

What level of support does TeamSupport offer?

The platform offers a knowledge base, live chat, email, and phone support.