Overview
TeamSupport software streamlines customer support with intuitive ticketing and collaboration features. Although it could benefit from a better mobile version, its robust capabilities and user-friendly interface empower teams to resolve issues efficiently and enhance customer satisfaction. TeamSupport is an effective solution to better customer support management and team collaboration.
Overall Rating
Based on 3 users reviews
3.7
Rating Distribution
Positive
67%
Neutral
0%
Negative
33%
Starting Price
Custom
TeamSupport Software Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What is TeamSupport Software?
Overview
TeamSupport Software is a top-rated customer support system designed to help businesses automate tasks, such as ticket assignments, time-based actions, and service escalations. This all-inclusive application allows users to build customer loyalty through omnichannel experience, ticket management, and more. It offers features, such as satisfaction scoring, analytics on account trends, opportunities for growth, visual support suite, and a customer hub.
TeamSupport Messaging & Live Chat system enables users to consolidate customer interactions in a centralized location while gaining data-driven insights into clients’ sentiments and identifying growth opportunities. It facilitates the provision of personalized support for customers by classifying them based on their support needs. Users can get a 360-degree view of their customer interactions to streamline the process of handling customer requests and build stronger customer relationships.
Further, the software supports a multitude of integrations and AI-powered automations. It integrates seamlessly with CRMs, communication platforms, and project management tools, enabling agents to easily access all the data they need to resolve customer inquiries.
TeamSupport Pricing
TeamSupport Demo
TeamSupport Reviews
TeamSupport has received positive reviews from users. The most common compliments given to this application are for its wealth of customer support functionalities, ease of use, and intuitive interface.
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Our Thoughts
TeamSupport is a robust customer support platform that offers all the necessary tools businesses need to streamline the overall process of managing customer relationships.
We recommend opting for the software demo to see how TeamSupport can help you grow your business.
TeamSupport Software Features
TeamSupport Messaging & Live Chat Software offers a powerful customer management solution that helps agents track and consolidate customer requests. It enables users to monitor all the tickets and issues from a single view, add notes to custom records, and run reports to identify the needs of a customer.
This customer service platform includes a customer hub feature to let clients generate and view ticket statuses, chat with agents, manage their requests, and use the knowledge base to search for answers to simple questions.
TeamSupport Messaging & Live Chat CRM software comes with a customer sentiment analysis tool that helps businesses understand their customers better. It's powered by AI and provides real-time sentiment analysis through natural language processing. Agents can use this functionality to create proactive support opportunities and prioritize tickets according to customer response.
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