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TeamSupport software streamlines customer support with intuitive ticketing and collaboration features. Although it could benefit from a better mobile version, its robust capabilities and user-friendly interface empower teams to resolve issues efficiently and enhance customer satisfaction. TeamSupport is an effective solution to better customer support management and team collaboration.

TeamSupport Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What is TeamSupport Software?

Overview

TeamSupport Software is a top-rated customer support system designed to help businesses automate tasks, such as ticket assignments, time-based actions, and service escalations. This all-inclusive application allows users to build customer loyalty through omnichannel experience, ticket management, and more. It offers features, such as satisfaction scoring, analytics on account trends, opportunities for growth, visual support suite, and a customer hub.

TeamSupport Messaging & Live Chat system enables users to consolidate customer interactions in a centralized location while gaining data-driven insights into clients’ sentiments and identifying growth opportunities. It facilitates the provision of personalized support for customers by classifying them based on their support needs. Users can get a 360-degree view of their customer interactions to streamline the process of handling customer requests and build stronger customer relationships. 

Further, the software supports a multitude of integrations and AI-powered automations. It integrates seamlessly with CRMs, communication platforms, and project management tools, enabling agents to easily access all the data they need to resolve customer inquiries.

TeamSupport Pricing

The TeamSupport Messaging & Live Chat Cost structure is based on the subscription-based model. The TeamSupport Messaging & Live Chat pricing for their Essential Support plan starts at $49 per agent per month. For businesses with more complex support needs, the vendor offers two flexible packages (Enterprise Support and Complete Customer Support Suite), both of which offer great value against the committed currency. You can contact the vendor for more information.

TeamSupport Demo

You can check out TeamSupport software in a more detailed manner by simply scheduling a demo (click the corresponding button above/on this page). A comprehensive TeamSupport Messaging & Live Chat Demo will let you see the product in action and evaluate its features in real-time.

TeamSupport Reviews

TeamSupport has received positive reviews from users. The most common compliments given to this application are for its wealth of customer support functionalities, ease of use, and intuitive interface.

Got something to say about this program? Share your TeamSupport Messaging & Live Chat reviews with us! 

Our Thoughts

TeamSupport is a robust customer support platform that offers all the necessary tools businesses need to streamline the overall process of managing customer relationships. 

We recommend opting for the software demo to see how TeamSupport can help you grow your business.

TeamSupport Software Features

TeamSupport Messaging & Live Chat Software offers a powerful customer management solution that helps agents track and consolidate customer requests. It enables users to monitor all the tickets and issues from a single view, add notes to custom records, and run reports to identify the needs of a customer.

how it worksSee How It Works

This customer service platform includes a customer hub feature to let clients generate and view ticket statuses, chat with agents, manage their requests, and use the knowledge base to search for answers to simple questions.

how it worksSee How It Works

TeamSupport Messaging & Live Chat CRM software comes with a customer sentiment analysis tool that helps businesses understand their customers better. It's powered by AI and provides real-time sentiment analysis through natural language processing. Agents can use this functionality to create proactive support opportunities and prioritize tickets according to customer response.

how it worksSee How It Works

Pros and Cons of TeamSupport Software

Pros

  • Streamlined data management via API integration
  • Comprehensive ticket management and reporting system
  • Simple in-line image pasting and attachments

Cons

  • Creating new multiple tickets simultaneously are a bit complex
  • Users cannot search pre-loaded customer responses using keywords as per reviews

TeamSupport Software Reviews

Overall Rating

3.7

3 Review(s)

Rating Distribution

5

star

(2)

4

star

3

star

2

star

1

star

(1)

May 2024

Excellent app

tim

Civic & Social Organization

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I really enjoyed using this app as it is both simple and reliable.

Cons

It would be really useful to change the 'close' function to 'all open' and add an option to view the next task.

November 2023

Do Not Use - After merger, support decreased and prices increased

Andrew

Business Supplies and Equipment

Ease of use

1

Value for money

1

Customer Support

2

Functionality

3

Pros

The live chat feature worked well and it includes intuitive tools that are easy to use.

Cons

Their communication is often untimely, and their business practices are problematic. They increased our rates without any prior notice and then refused to let us exit our contract.

November 2023

Livechat works great!

Jessica

Consumer Goods

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I have tried various live chat software but this one stands out as my favorite. The interface is more user-friendly than most.

Cons

I do not have any cons to report. The software consistently performs well and is dependable.

View All 3 Reviews

Frequently Asked Questions

Yes, the software has an API available.