Last Updated
Overview
TeamSupport software streamlines customer support with intuitive ticketing and collaboration features. Although it could benefit from a better mobile version, its robust capabilities and user-friendly interface empower teams to resolve issues efficiently and enhance customer satisfaction. TeamSupport is an effective solution to better customer support management and team collaboration.
Overall Rating
Based on 3 users reviews
3.7
Rating Distribution
Positive
67%
Neutral
0%
Negative
33%
Starting Price
Custom
TeamSupport Software Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What is TeamSupport Software?
Overview
TeamSupport Software is a top-rated customer support system designed to help businesses automate tasks, such as ticket assignments, time-based actions, and service escalations. This all-inclusive application allows users to build customer loyalty through omnichannel experience, ticket management, and more. It offers features, such as satisfaction scoring, analytics on account trends, opportunities for growth, visual support suite, and a customer hub.
TeamSupport Messaging & Live Chat system enables users to consolidate customer interactions in a centralized location while gaining data-driven insights into clients’ sentiments and identifying growth opportunities. It facilitates the provision of personalized support for customers by classifying them based on their support needs. Users can get a 360-degree view of their customer interactions to streamline the process of handling customer requests and build stronger customer relationships.
Further, the software supports a multitude of integrations and AI-powered automations. It integrates seamlessly with CRMs, communication platforms, and project management tools, enabling agents to easily access all the data they need to resolve customer inquiries.
TeamSupport Pricing
TeamSupport Demo
TeamSupport Reviews
TeamSupport has received positive reviews from users. The most common compliments given to this application are for its wealth of customer support functionalities, ease of use, and intuitive interface.
Got something to say about this program? Share your TeamSupport Messaging & Live Chat reviews with us!
Our Thoughts
TeamSupport is a robust customer support platform that offers all the necessary tools businesses need to streamline the overall process of managing customer relationships.
We recommend opting for the software demo to see how TeamSupport can help you grow your business.
TeamSupport Software Features
Customer Management
TeamSupport Messaging & Live Chat Software offers a powerful customer management solution that helps agents track and consolidate customer requests. It enables users to monitor all the tickets and issues from a single view, add notes to custom records, and run reports to identify the needs of a customer.
Customer Hub
This customer service platform includes a customer hub feature to let clients generate and view ticket statuses, chat with agents, manage their requests, and use the knowledge base to search for answers to simple questions.
Customer Sentiment
TeamSupport Messaging & Live Chat CRM software comes with a customer sentiment analysis tool that helps businesses understand their customers better. It's powered by AI and provides real-time sentiment analysis through natural language processing. Agents can use this functionality to create proactive support opportunities and prioritize tickets according to customer response.
Pros And Cons of TeamSupport Software
Pros
Streamlined data management via API integration
Comprehensive ticket management and reporting system
Simple in-line image pasting and attachments
Cons
Creating new multiple tickets simultaneously are a bit complex
Users cannot search pre-loaded customer responses using keywords as per reviews
TeamSupport Software Reviews
Total 3 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars33%
Share your experience
Civic & Social Organization, 500+ employees
Less than a year
“Excellent app”
Pros
I really enjoyed using this app as it is both simple and reliable.
Cons
It would be really useful to change the 'close' function to 'all open' and add an option to view the next task.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 11-50 employees
More than a year
“Do Not Use - After merger, support decreased and prices increased”
Pros
The live chat feature worked well and it includes intuitive tools that are easy to use.
Cons
Their communication is often untimely, and their business practices are problematic. They increased our rates without any prior notice and then refused to let us exit our contract.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
2
Functionality
3
Consumer Goods, 11-50 employees
Less than 6 months
“Livechat works great!”
Pros
I have tried various live chat software but this one stands out as my favorite. The interface is more user-friendly than most.
Cons
I do not have any cons to report. The software consistently performs well and is dependable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does TeamSupport offer an API?
Yes, the software has an API available.
What language does TeamSupport support?
The platform supports the English language.
What other apps does TeamSupport integrate with?
TeamSupport integrates with a variety of third-party applications including Mailchimp Software, RingCentral, Jira Software, Slack Software, and Microsoft Teams.
What types of pricing plans does TeamSupport offer?
The software offers four pricing plans: Chat Support for $29/agent/month, Essential Support for $35/agent/month, Professional Support for $49/agent/month, and Enterprise Support offers custom pricing. Contact us and get a personalized TeamSupport pricing quote.
Who are the typical users of TeamSupport?
The software is mainly used by individuals in industries like information technology and computer science.
What level of support does TeamSupport offer?
The platform offers a knowledge base, live chat, email, and phone support.