Thryv Reviews

“Handy CRM tool to manage professional connections effectively

Pros

Thryv has really helped us keep everything like client communication, invoicing and scheduling, all in one place. What I really appreciate is how quickly I can follow up or remind clients without hopping between multiple tools. It saves so much time having all customer profiles and interactions stored in one spot.

Cons

The marketing automation features are a bit basic compared to other dedicated products. I also found that setting up workflows took more time up front than I expected specially when it came to customizing templates for our business supplies focus.

“Everything in one place: customers, bookings and reviews

Pros

It combines messaging, scheduling and reputation management all in one platform. I have used it to handle customer bookings for private styling appointments, gather reviews and follow up with shoppers..all from the dashboard. It really streamlines the process and ensures consistency across our brand.

Cons

The UI isn't as smooth as other newer platforms and some features like email campaign tools, feel pretty basic compared to more specialized services. It was also a bit tricky to customize for our fashion brand at first and it took some tweaking to align everything with our branding.

“A tool that can be better

Pros

One thing I appreciated was how many functions are all managed in a single footprint. It makes everything simpler to use.

Cons

It became too expensive and quirky for my liking and to make matters worse, they outsourced their tech support overseas.

“Was good in the start but needs improvement now

Pros

Thryv's sales team was fantastic. Seriously they made a great first impression. Unfortunately that is where the good experience ended. My sales rep was great but the product and support teams were just not up to par. Signing up was honestly a big mistake.

Cons

They seems like a big bait and switch operation. I was promised the world and guaranteed satisfaction but the product just failed on nearly every level. The CRM is far inferior to its competitors and the marketing features are lacking too. The biggest disappointment was the web presence aspect. It was supposed to include SEO and social media management but none of that happened as promised. After spending a lot of money, it took me over a year to get my page ranking back to where it was before they took over.

“Better CRM systems exist, this one is disappointing

Pros

At first it seemed really well organized and easy to onboard with but after that, not much else stood out.

Cons

Customer support and accountability were a huge issue. We had lots of problems syncing with Quickbooks and upper management didn't take any responsibility for it.

“What even is this tool about?

Pros

The website build and customization were excellent at the start but after a while, it started to lose steam and did not live up to expectations.

Cons

I'm still not sure what I'm actually paying for with this service.

“Good concept but lacks execution

Pros

I loved that they managed all our Google Ads, calls, website, listings and social media in one place. It made everything so much easier to handle.

Cons

Staff's responsiveness was really frustrating. It was difficult to get them to pay attention to our account. We did not get quality leads and we were miscategorized, which led to fewer calls and wasted time on irrelevant inquiries. We were spending five figures but not getting the attention we needed.

“Thryve has helped me succeed

Pros

The convenience of having everything I need to run my business integrated into one easy-to-use app is what I like the most about it.

Cons

The only thing I do not like is the price. After the free trial, it gets a little expensive.

“A horrible experience with Thryve

Pros

Honestly once I move away from them, I will be much happier. It is just way too difficult to use.

Cons

I honestly do not like anything to do with Thryv. It feels like they are just out to make money.

“A great tool for managing social media

Pros

It has become our go to social media platform. We can post one message and it gets sent to all our platforms. It is a huge time saver.

Cons

The calendar feature is something I have never been able to fully maximize. I just don't think it is as useful as it should be.

“Perfect all-in-one CRM for small businesses

Pros

Thryv is easy to use, easy to set up and it offers some features you do not find in other software in this category like estimates, invoicing and certain marketing tools.

Cons

I can't pull reports that include all my customers because of line restrictions. It would also be helpful to have a �last date of purchase� field for marketing purposes.

“It offers good features

Pros

The deep dive capabilities into companies are another huge plus. Its all thanks to the powerful software features they offer.

Cons

It's hard to sync all the automation for creative work in one place. It's just not as streamlined as I would like it to be.

“Too difficult to figure out

Pros

We don't use it anymore simply because everything became way too complicated to keep up with.

Cons

There are too many steps involved in completing tasks. It takes longer than it should to get things done.

“It's so difficult to cancel

Pros

The website looked really professional and was easy to use, which I appreciated.

Cons

I tried to cancel several times but they are still charging me five months after they received my cancellation letter.