Trella Health Reviews

“great data platform

Pros

Is incredibly simple to work with and really stands out as a market leader. The claims data is far ahead of what I've seen from other claims data platforms and having access to providers MCR Part A and B utilization is extremely helpful.

Cons

At first the small icons can be a little hard to follow and remembering what each one means takes some time in the beginning.

“helpful audience targeting

Pros

Using this app has really helped us expand our market. It's been useful for getting my content in front of the right audience.

Cons

Wish it included data from a larger number of healthcare providers but this is a very minor thing.

“powerful market intelligence

Pros

Provides very user friendly market intelligence across multiple segments of my industry and the insights have been extremely valuable.

Cons

Product itself is excellent but we weren't able to use the data as fully as we could have because COVID-19 protocols limited access to referral sources. On top of that data from 2020 through 2021 is somewhat skewed because of the pandemic.

“reliable platform

Pros

Right from the start it has been very simple to use and the information it provides is helpful. It's consistently reliable whenever I open it and I haven't had to deal with glitches or performance issues at all.

Cons

I don't have any complaints about the software. Everything has been working really well and I haven't run into any problems.

“referral insights that deliver

Pros

Going into meetings with referral sources feels much more productive because this platform gives me useful information upfront about where patients are being referred and how our services stack up against the competition.

Cons

I haven't run into anything I dislike about it.

“mobile access that helps

Pros

About a month ago I discovered that it has a mobile app I can use on my phone and it has made a huge difference when I'm out on the road. I can pull it up quickly to search for facilities or physicians I'm about to visit. It also helps me back up my messaging and share stories that support our services.

Cons

The only area I don't really use very often is the presentation section.

“competitor insights at a glance

Pros

Having all of our competitors visible in one place with the key numbers I need is incredibly helpful and saves a lot of time.

Cons

Building reports to pull exactly what you want can be challenging at first and the training comes at a high cost.

“valuable data for strategy

Pros

Gives us solid visibility into healthcare service usage and that has been really helpful when putting together business plans and shaping our overall strategy.

Cons

At the beginning it definitely takes some time to get used to especially when it comes to figuring out the fastest way to move through all the data.

“full account visibility

Pros

You get all the details tied to the account which makes it very useful when you need a complete picture.

Cons

Some of the terminology can be hard to understand and not every word or meaning is immediately clear.

“helpful account graphs

Pros

The graphs are really useful visual tools to take with me when I meet with my accounts.

Cons

Having to scroll to the right to view the data is frustrating. I'd rather have everything visible on a single screen.

“fast navigation

Pros

Feels very simple to wok with and it doesn't take much effort to locate the information you need. The layout is user friendly so finding what you're looking for is quick and trouble free.

Cons

An issue I've run into is with the reporting service which can be a little difficult to print at times.

“helpful snf referral insights

Pros

The review and analysis of SNF referrals coming from hospitals has been really useful.

Cons

Data could be refreshed more frequently and more timely quarterly updates would make it better.

“data visibility

Pros

Having access to the data and being able to view up to date information on referral sources has been really valuable.

Cons

I haven't come across anything negative about the software.

“helpful referral insights

Pros

Been a useful tool for seeing where local referral sources are sending their home care and hospice business and that gives me an advantage when having conversations with those accounts.

Cons

The downside is that the data is not as current as I would like which makes it harder to keep a fully accurate view of my sales plans.

“quick access to referral data

Pros

Getting the data I need is very convenient with this software and it helps me prepare well before meeting with referral sources.

Cons

I've been very satisfied with it overall and haven't come across anything that seems to need improvement.

“powerful referral insights

Pros

Using this software has been a really positive experience. The platform is easy to work with and the prebuilt presentations plus the customizable options make it useful for different situations. The way the data is displayed makes it much easier to understand and the training and onboarding support were very engaging. There are also plenty of valuable features that help analyze different kinds of referral sources. Most importantly it gives field sales teams the ability to identify specific targets and tailor their business development efforts to help grow census.

Cons

At times the network can feel a bit slow although that may also be related to our company's side. The prebuilt PowerPoint features also require some time to learn and they are not quite as adjustable or flexible as I would ideally want.

“far ahead of competitors

Pros

Compared with other options out there the features are on a completely different level and offers far more than competing products.

Cons

Can't think of any downsides especially since just about everything is highly customizable.

“fast benchmarking that delivers

Pros

Being able to compare my facility with others and show case workers real measurable data is quick, easy and really effective.

Cons

One limitation is that I can only access my region which may be due to the permission level my company has. I also have to submit a request to get certain information.

“simple workflow

Pros

It felt very easy to use this product and that's the part I appreciated most. The interface was simple to work with and didn't take much effort to figure out.

Cons

The biggest downside was the delay in the data since it didn't always update as quickly as I would have wanted.

“better call prep

Pros

It gives me a clearer picture of what the accounts I'm reaching out to are currently doing and what they may need. That helps me go into calls better prepared and share information that feels more relevant and meaningful to them.

Cons

Because my job moves so quickly it's been harder for me to learn the platform just from online training and immediately use it to its full potential. It actually took me a few months before I felt confident using it effectively although I do appreciate that there's plenty of training available.

“helpful medicare insights

Pros

Getting around this software has been very simple. I can begin typing the information I need and the dropdown options quickly guide me to the right account or physician. The Medicare lives data is especially valuable for home care and the disease and injury details make it even more useful. It helps me narrow my focus and pull the most relevant information together so I can put my marketing plan into action more effectively.

Cons

One thing missing is information on assisted living facilities. Since assisted living plays such an important role in home health care it would be very beneficial if this could also show details like Medicare lives versus Medicare Advantage lives for those facilities.

“more complete market data

Pros

Compared with other products this gives us more complete and comprehensive data.

Cons

The way the data is organized could be improved since finding certain details often means clicking through several pages to drill down to the information you need.

“helpful hospice referral visibility

Pros

Something that's been especially insightful is being able to see which physicians regularly send referrals to Hospice along with identifying others who may need more education. It's also helpful to understand why they tend to refer to the hospice provider they usually choose.

Cons

I don't have any suggestions for improvement at this time.

“competitor insights that deliver

Pros

One of the most valuable parts is being able to compare our statistics against competitors. That kind of visibility has been really helpful.

Cons

It wasn't always very easy to use and I do wish the platform had explained things more clearly.

“user friendly

Pros

Once you get familiar with where everything is located the platform becomes very user friendly.

Cons

At the beginning drilling down to reach certain data feels a bit inconvenient.