VanillaSoft Reviews

“Reliable every time

Pros

I think this product is great. I really love how the CRM, callback and result options are all on one screen. It makes scheduling follow-ups so much easier which helps me convert more prospects.

Cons

It's pretty rare but sometimes it gets a little slow which I guess happens with most software. Honestly, there's nothing I really don't like about VanillaSoft. It's a great product.

“pros and cons of Vanilla Soft

Pros

It gives you 1,000 messages every month with a subscription. The way they handle call dispositions is really smooth and simple to use which helps keep things organized.

Cons

What bugs me is having to wait 15 seconds before I can disposition a lead and dial the next one. Also I don't like how messages are sorted. I wish they all showed up and stayed longer than just a week.

“Improve your voip system

Pros

Their support team is fast and reliable. Whenever I had an issue, they responded quickly and helped me out.

Cons

The VOIP lines aren't mobile like RingCentral or other apps where you can use them anywhere, which is a downside for me.

“Works just fine

Pros

The platform provides lots of useful features and can be adapted to fit the specific needs of our call center which has been really helpful.

Cons

Callers can't do assigned callbacks unless they're assigned to that exact project which can be frustrating for us.

“Awesome software for calls

Pros

It helps us get a better return on investment (ROI) for our campaigns by automating a lot of manual tasks. The caller interface is easy to use and the automation makes our whole process much smoother.

Cons

Since I'm based in the UK, it's annoying that the calling system is designed mainly for North America.

“Excellent platform for dialing

Pros

The workflow process moves fast and it makes dialing and contacting leads from all angles really simple and quick.

Cons

You can only dial one lead at a time and I'd really like to see it handle more lines like some of the newer dialers out there now.

“Fine for now but room to improve

Pros

One thing I really appreciate about It is how simple and smooth it is to manage all my contacts and set up calling campaigns.

Cons

Managing and accessing data is a nightmare. It's almost impossible to pull anything older than a week without the dashboard freezing or timing out. I've been trying to get help for nearly a year with no luck and they told me a fix isn't coming anytime soon.

“Best support ever!

Pros

It manages my leads very well. Setting callbacks is simple and the support team is amazing and they even built a custom solution just for me based on my needs.

Cons

It could be more cost-effective but overall, it's a solid product.

“Great CRM solution in VanillaSoft

Pros

What I like most about this tool is how user-friendly it is. Managing all my leads is easy and simple process.

Cons

The only thing I don't like about It is that there's no built-in video conferencing.

“Definitely positive results, in my experience

Pros

I had a lot of confidence in VanillaSoft thanks to recommendations from friends in the field. Since I started using it, my relationships with clients have improved gradually and I'm closing more deals than before.

Cons

The help desk is friendly and quick. Nothing goes unanswered and the features work well for me.

“Basic but essential

Pros

The interface is very simple and easy to understand. It's perfect for setting sales appointments and automating follow-ups.

Cons

The interface feels pretty bare to me and could be nicer. Unfortunately there's no smartphone app either.

“not my favorite CRM

Pros

When I worked at USHealth, I used this software. The thing I liked most was how easy it was to set up. The email and text integrations were pretty good too.

Cons

Maybe it was my lead source but the leads coming through It were garbage. Other than that, I have no complaints.

“Average tool!

Pros

I like how the notes are kept separate between calls and users. It really helps me stay organized and makes it easier to find the information I need.

Cons

There's no option to make or receive calls only when someone actually picks up or hits voicemail which I wish they had.

“Tool for managing CRM and leads

Pros

It works well with APIs and whenever I had setup problems, their tech support fixed them quickly.

Cons

There aren't any calendar event reminder features or the ability to send them. It also needs tags for campaign tracking and support for email campaigns.

“Top CRM and dialer for business

Pros

I enjoy how easy it is to use especially the dialer and tracking all leads and contacts. It also integrates beautifully with my lead vendors and texting CRM, plus exporting data is simple.

Cons

I just wish the CRM stats showed more than just the past day.

“Disappointment!

Pros

I love that I could sort different types of leads after reaching out to them. It made staying organized a lot easier for me.

Cons

Customer service wasn't the best and when the system glitched, I couldn't figure out what caused it.

“All in one solution

Pros

Managing hundreds of leads through the CRM is fantastic. It helps me feel much more organized when working through my sales pipeline.

Cons

What I liked least was that if I try to save a lead at the same time as someone else who has admin access, they'll just take it from me to have it in their pipeline.