VinSolutions Connect CRM Reviews

“Works but needs a lot of improvements

Pros

It is really simple to set up Connect CRM. Like we are able to do it within minutes that too without needing much help.

Cons

Setting up the lead tracking part was a bit tricky for us to get it just right.

“Simplifies our daily job

Pros

Our team lead made our service better by using this tool. It helps us gather customer feedback quickly which makes it easier to improve how we support them.

Cons

I have not run into any problems while using this software so far.

“Best one we have tried

Pros

There is more info in this tool than you will probably ever need almost too much at first. But once you get the hang of it, it is pretty easy to use and helps our team stay on top of leads and client follow ups.

Cons

At times it feels quite overwhelming because there is so much packed in it. We have been using it for years and we still come across new reports, features or methods almost daily.

“Nothing compares to this crm

Pros

Vinsolutions Connect CRM is pretty easy to use, packed with custom features and it gives us great tips for sales reps to keep conversations going with potential clients.

Cons

Since we are a smaller dealership there are a bunch of features we just do not really make use of. Though it is not a complaint.

“Works great for our dealership team

Pros

Connect helps us stay organized with our customers. Whether it is internet leads, phone inquiries or working on deals, it handles everything pretty well.

Cons

The one area I think it needs to improve is detecting and catching duplicate leads better.

“Proven quite useful for me

Pros

It is loaded with features from dashboards and scheduling to analytics, desking, emails, templates and tracking missed chances. The best part to me is how well it guides the whole process.

Cons

Switching inventory management over to HomeNet was a big misstep. It really messed up the launch of my D2C2 website. Because of ongoing issues my site's conversion was delayed for weeks. Plus every time they add something new it comes with bugs that never seem to be fully resolved.

“It works as expected

Pros

What stands out to me the most is how well it functions overall and how deep you can go into performance tracking and metrics.

Cons

It is not the most user friendly system. Plus customizing reports is not as easy as I expected.

“Decent but not the best

Pros

It is feature rich for sure but one thing I have noticed is that not everything is quite user friendly right away.

Cons

One thing I have noticed is that it is missing features that cater to Canadian users. Plus you have to rely on your account rep a lot.

“Simply love it!

Pros

The Vinsolutions tech and dev team are awesome. We have customized the CRM at different access levels to fit exactly what we need. Plus we even have special tools others do not like searching inventory while desking deals to quickly find the best profit options.

Cons

You will definitely need tech support to help fine tune the CRM but once you get used to how it works, let me tell you will not prefer to switch to anything else.

“Has everything we need

Pros

VinSolutions CRM pretty much does anything we could ask from a CRM. And if you are unsure about something, their support team is always there to help. We use it constantly like every single day.

Cons

If you are a regular user or someone who prefers the old school way of doing things, learning this software might be tough even with good training. Or maybe it is just my point of view.

“Helped us close more deals

Pros

It helps boost our sales by keeping tasks and lead follow ups organized.

Cons

It does take some training to learn how to get around the system but once we have got it down, it is pretty easy to use.

“Dealerships will love this CRM

Pros

The user interface is clean and easy to work with. Also it looks way more modern than most other CRMs I have used over the years. It is also colorful, easy on the eyes and the learning curve is much better compared to old school systems. Honestly this one is the gold standard for automotive CRMs.

Cons

One thing that bugs me is the constant pop ups reminding you to call or email clients especially if your manager requires it. As getting those same alerts every day is just plain annoying.

“Quite a modern tool

Pros

Between the mobile app, detailed reports and all the different template options, this software is both powerful and user friendly. And once we are trained on the dashboard, it helps the whole team manage tasks properly and gives us endless ways to dive into data.

Cons

I feel like the dashboard might be a bit confusing for folks who are not quite tech savvy. As that makes it harder to stick to processes since you need to be able to work through the backend properly.

“A CRM that really delivers

Pros

I really like the layout. Plus the skate alert feature is a total win. And it works well with the other dealership tools we are already using.

Cons

After using this for two months I honestly have not found anything to complain about.

“The BEST!!!

Pros

Vin absolutely nails the process and follow up flow. And the reporting tools are the one I like the most as they are helpful for upper management.

Cons

Well I think they should try to make the software a little easier to use for people who are not that comfortable with technology.

“Covers all the bases well

Pros

We used this CRM in our BDC and the customer tracking features really helped agents guide prospects all the way to a sale.

Cons

There were a few glitches here and there and it took me about three days of training to fully understand everything but overall it has been a decent experience.

“Nothing else compares to it

Pros

When it comes to CRMs in the auto industry VinSolutions is top tier. Plus managing customers is pretty simple and effective with how user friendly the whole platform is.

Cons

I do not really see any issue with it. Compared to other tools in the car business it is on a whole different level.