Mid Market, 51-100 employees
“Excellent tool for sales outreach”
Pros
Reaching out to new customers has become very easy with this tool. It takes the stress out of outbound sales and helps our team connect with people quickly and without any hiccups.
Cons
I have nothing much to say but it could use more email templates but honestly that's about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Excellent lead management solution”
Pros
The lead management feature has completely transformed how our sales team operates. Everything stays well organized and tracking plus nurturing leads feels simple.
Cons
Customizing lead labels is not the most simple process as per me though it gets the job done well enough.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Marketing, 11-50 employees
“Helpful team with great expertise”
Pros
Zixflow support team is always very helpful. They are friendly, patient and make it easy for us to get the hang of things every time we reach out.
Cons
Setting up campaign accounts gave us some trouble initially though Shabana scheduled a meeting and guided us through every step.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing, 11-50 employees
“Easy to customize”
Pros
I love how easy it is to customize everything to fit my team's needs. Especially the ability to adjust workflows for different departments has been a game-changer especially with our diverse requirements.
Cons
The integration options are pretty good overall but Ive run into some roadblocks when trying to connect it with certain third party apps that are important for my workflow. Some of the integrations just dont work as smoothly as I'd hoped.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Outstanding tool for data enhancement”
Pros
This platform helped us enhance our database by adding verified email addresses and setting up custom AI fields for better data organization.
Cons
At times the email finder and validation features can be unreliable as sometimes they dont work at all or pull up invalid addresses that waste my time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Excellent for overseeing project pipelines”
Pros
The pipeline view is a huge help for keeping track of all my contacts and projects. it also makes staying organized so much easier and more efficient.
Cons
It only offers two viewing options which feels pretty limiting when we need different ways to look at our data.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Hours saved thanks to the centralized inbox”
Pros
Zixflow centralized inbox lets our support teams handle and fix customer issues all from one spot.
Cons
Sometimes we miss incoming messages because they do not show up in the inbox properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
HR, 11-50 employees
“Love the pay per use campaign wallet”
Pros
The pay per use wallet system lets us run promotional campaigns across multiple channels without being locked into monthly subscriptions.
Cons
Setting up marketing accounts and API connections took quite a lot of time of mine which I did not expect. The documentation and help center were really helpful though, so that made things easier.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Has some useful features”
Pros
Zixflow email finder and validator features have been proven the best for us for connecting with clients. They have greatly improved our account based marketing and made outreach much more effective.
Cons
I cannot find email addresses sometimes when I need them which can be frustrating when trying to reach prospects.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“It is a unique CRM solution”
Pros
I can easily create collections with customer data and build custom lists that fit exactly what we need for our campaigns.
Cons
The limitation on collections is a bit frustrating mainly when we need to organize more content.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Great customer service management solution”
Pros
The interface feels really user friendly and gives me lots of flexibility, besides this, there are so many features that help me understand what different customers actually need which makes it much easier to tailor my offers accordingly.
Cons
I honestly cannot think of any major downsides to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Enhances my workflow”
Pros
I can handle all client communications from one centralized inbox which really streamlines my workflow.
Cons
Sometimes we could not get read receipts showing up in our inbox.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
