Zoho CRM Plus Reviews

Pros

It seems feature-rich for the price, with plenty of promises. There may be a way to get a functional, less polished option for a fraction of what XXX tool costs, without the data caps found in other offerings. I could accept a few quirks and rough edges at that price. That potential is what appeals to me but none of it has actually been realized.

Cons

There's no real way to try the software and see whether it fits your needs. If you have hundreds of potential users, you might get some attention, if you're a three-person small business hoping to grow and explore, good luck. You could spend months trying to get direct answers. Meanwhile, the annual-plan buy button is right there, tempting you to sign up just to find out but don't. Reviews say support is deplorable, even on the highest paid tiers, leaving you to work things out alone. After 30 or 45 days, you may still not know whether the solution will work for you or what it will really cost with extras. An annual plan could end up costing several times the sticker price.

Pros

CRM, forms, automation and communication all fit into one ecosystem so they work together without requiring several separate platforms.

Cons

Getting started may feel overwhelming, particularly while setting up automations and integrations though a tech is always available to assist.

Pros

Its customer service responds quickly and is always willing to help or look for solutions to problems.

Cons

As a CRM, it can feel slow and it lacks an easy, centralized view of the full contact history for potential and current customers.

Pros

It is really useful for connecting different teams and helps make the process easier and run more smoothly.

Cons

Getting a first understanding of how it works can be a little difficult for someone without a technical background.

Pros

The integration with other Zoho products works flawlessly and really increases what you can do with the system. What I love most is how affordable it is considering all the powerful features you get, definitely beats the competition on value. The interface is super simple too, so whether you're tech savvy or not, you'll find it easy to navigate around.

Cons

Getting started was a bit confusing because of the steep learning curve and the number of features packed in. It took me some time to figure things out. When handling larger datasets, I've noticed it tends to lag which can really slow things down. On top of that, customer support isn't the most responsive, so getting timely help has been a bit of a challenge.

Pros

Inbound and outbound communication is finally brought together across the different Zoho environments, making it easier to track leads and work with others. Before, our sales team used only CRM because managing the other tools felt like too much. Now we have a clearer view of activity in other markets and can pitch in or come up with ideas together. Internal handoffs are also quicker since each contact's full history is visible and traceable.

Cons

It can be hard to tell whether everything is working properly so we have to check several environments one by one. Support doesn't always respond quickly.

Pros

I've been using this platform almost daily for over 3 years now and honestly, it handles everything you need to run a business, social marketing, ads, email campaigns, CRM, project management, analytics, invoicing, document signing, you name it. The value is incredible because of how much it covers. What really stands out is how customizable everything is which is essential since the tools work for any industry, not just specific ones. Customer support has been excellent, they respond to emails quickly with detailed instructions and are happy to jump on video calls when needed. The integration capabilities are also top notch, working easily with Zapier and tons of other programs. Once you get it configured for your needs, it's pretty user friendly, though that depends on your tech comfort level.

Cons

The learning curve is absolutely brutal, I'm pretty tech savvy but there are still thousands of features I haven't figured out yet. It might be total overkill for what you actually need. Really wish they had some kind of comprehensive training hub with PDFs, guides and videos. Their YouTube channel helps sometimes but it's not enough. Setting everything up takes forever. Other industry specific tools might be less flexible but at least there ready to go from day one. We end up not using half the available tools because it's just too time consuming to learn and implement everything properly. The whole system feels like it was built by engineers for other engineers. If your a business owner or creative type, the interface can feel pretty clinical and overly complicated. I'd love to see options to customize the UI, change colors and fonts to match our brand and modify categories so our team can better understand how each section applies to our specific business. It's decent in this area but definitely not great.

Pros

Their team provides really good support and setup was easy.

Cons

It was difficult to see what my plan included, we seemed to have a lot but more required extra payment.

Pros

I used Zoho's platform for a while when I was starting my online store and needed a tool that also offered a free institutional email address. That makes a real difference for a business, adding credibility with customers and the platform helped me with it in a practical and efficient way.

Cons

I have not had any issues so far.

Pros

A lot can be done with the free version. It really works nicely.

Cons

Configuring the system can be more complicated because there are so many options.

Pros

Using the GUI is simple and setup is user-friendly and simple.

Cons

Nothing in particular, the tools in the system are excellent.

Pros

Prospects' details stay perfectly synced between the database and the campaign tools and platforms we use.

Cons

Pricing could be lower as it was too expensive for us to keep using with the client.