Last Updated
Overview
Zoho CRM Plus stands as a comprehensive platform engineered to unify and elevate the entire customer experience. While there are occasional bugs in contact management, its extensive features and robust capabilities effectively unify marketing, sales, operations, and even engineering functions. This holistic functionality justifies the investment.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Zoho CRM Plus Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Zoho CRM Plus?
Zoho CRM Plus is a unified customer experience platform that seamlessly integrates marketing, sales, and customer service teams to deliver connected customer experiences. Its core purpose is to empower teams by providing a holistic view of customer interactions and streamlining operational workflows. The platform’s 360-degree customer view, for instance, offers a comprehensive picture of every customer, consolidating all sales, marketing, and service communications into one intuitive interface.
Zoho CRM Plus Pricing
Zoho CRM Plus offers the following pricing plans:
- Monthly: $69/user/month
Disclaimer: The pricing is subject to change.
Zoho CRM Plus Integrations
The Zoho CRM Plus software supports integration with multiple systems and platforms, such as:
Who Is Zoho CRM Plus For?
Zoho CRM Plus is ideal for a wide range of businesses and teams, including:
- Sales teams
- Marketing teams
- Customer support
- Growing businesses
- E-commerce ventures
- Service firms
- Consulting agencies
Is Zoho CRM Plus Right For You?
Zoho CRM Plus presents a compelling solution for businesses aiming to consolidate their customer relationship management tools. Its standout capability lies in providing a truly unified platform for a comprehensive customer experience. Zoho CRM features such as its integration of Zia, the AI assistant, further elevate its utility by offering predictive insights and robust workflow automation.
Still doubtful if Zoho CRM Plus is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Zoho CRM Plus Features
360-Degree Customer View
This feature provides a comprehensive understanding of every customer. Users access vital information, including contact details, all sales, marketing, and service communications, website history, and associated support tickets within a single, unified interface. Zia, the AI assistant, enhances data by searching the internet for missing customer details, enabling highly informed and personalized interactions.
Omnichannel Engagement
This capability unifies all customer interaction channels, such as phone, email, live chat, surveys, and social media, into one cohesive platform. Teams can seamlessly handle diverse engagements, converting live chats to calls or routing requests to appropriate departments, ensuring consistent and contextual communication across every touchpoint.
Team Collaboration
The platform brings sales, marketing, and customer service teams together, facilitating seamless collaboration through integrated chat, audio calls, video calls, and screen-sharing functionalities. This enables effective teamwork on marketing campaigns, sales pitches, and customer tickets, ensuring coordinated efforts deliver optimal customer experiences.
Process Management
Businesses can automate and execute their processes in an organized manner, breaking down complex workflows into manageable tasks. Tasks are assigned to the right team members, with progress tracked effectively. This ensures critical tasks remain on track, automating lead nurturing, deal closures, and customer service assignments for streamlined cross-departmental operations.
Powerful Analytics
This feature transforms business data into easy-to-understand reports and interactive dashboards. Users visualize important metrics using charts and widgets, uncovering hidden insights from marketing, sales, and support data. Capabilities include measuring campaign ROI and performance, enabling informed decision-making, and more effective future planning.
Pros And Cons of Zoho CRM Plus
Pros
Combines sales, support, and marketing
Works well on mobile too
Offers strong email tools
Good for team collaboration
Cons
Too many features can confuse new users
Can run slow at times
Zoho CRM Plus Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Sales, 101-500 employees
“Extensive Management Platform”
Pros
The integration with other Zoho products works flawlessly and really increases what you can do with the system. What I love most is how affordable it is considering all the powerful features you get, definitely beats the competition on value. The interface is super simple too, so whether you're tech savvy or not, you'll find it easy to navigate around.
Cons
Getting started was a bit confusing because of the steep learning curve and the number of features packed in. It took me some time to figure things out. When handling larger datasets, I've noticed it tends to lag which can really slow things down. On top of that, customer support isn't the most responsive, so getting timely help has been a bit of a challenge.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Social Media, Advertising, Marketing, 1-10 employees
“Not Beginner Friendly”
Pros
I've been using this platform almost daily for over 3 years now and honestly, it handles everything you need to run a business, social marketing, ads, email campaigns, CRM, project management, analytics, invoicing, document signing, you name it. The value is incredible because of how much it covers. What really stands out is how customizable everything is which is essential since the tools work for any industry, not just specific ones. Customer support has been excellent, they respond to emails quickly with detailed instructions and are happy to jump on video calls when needed. The integration capabilities are also top notch, working easily with Zapier and tons of other programs. Once you get it configured for your needs, it's pretty user friendly, though that depends on your tech comfort level.
Cons
The learning curve is absolutely brutal, I'm pretty tech savvy but there are still thousands of features I haven't figured out yet. It might be total overkill for what you actually need. Really wish they had some kind of comprehensive training hub with PDFs, guides and videos. Their YouTube channel helps sometimes but it's not enough. Setting everything up takes forever. Other industry specific tools might be less flexible but at least there ready to go from day one. We end up not using half the available tools because it's just too time consuming to learn and implement everything properly. The whole system feels like it was built by engineers for other engineers. If your a business owner or creative type, the interface can feel pretty clinical and overly complicated. I'd love to see options to customize the UI, change colors and fonts to match our brand and modify categories so our team can better understand how each section applies to our specific business. It's decent in this area but definitely not great.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Frequently Asked Questions
What level of support does Zoho CRM Plus offer?
Zoho CRM Plus offers comprehensive support through multiple channels, including phone, email, live chat, and a dedicated community forum.
Does Zoho CRM Plus offer an API?
Yes, Zoho CRM Plus offers APIs.
Who are the typical users of Zoho CRM Plus?
Zoho CRM Plus is well-suited for a variety of businesses and teams, including sales, marketing, and customer support departments. It's also a great fit for growing businesses, e-commerce ventures, service firms, and consulting agencies.
What types of pricing plans does Zoho CRM Plus offer?
Zoho CRM Plus is priced at $69 per user when billed monthly. You can get a custom Zoho CRM cost quote based on your business needs and budget to get the most value from the platform.
Does Zoho CRM Plus have a mobile app?
Yes, Zoho CRM Plus has mobile applications available for both Android and iOS devices.
What language does Zoho CRM Plus support?
Zoho CRM Plus is available in a wide range of languages, including Arabic, Chinese, Croatian, Czech, Danish, Dutch, English etc.
What other apps does Zoho CRM Plus integrate with?
Zoho CRM Plus integrates seamlessly with a variety of popular platforms, including Microsoft 365, Shopify, Slack, Mailchimp, QuickBooks, Pipedrive, and Zendesk.