Eva K.
Telecommunications, 51-100 employees
Less than 6 months
“Great for remote work
Pros
The platform works great on any device and has proven to be a lifesaver for our remote team. We're able to help customers fast, no matter where we're working from.
Cons
If support requests pile up and I'm trying to work from my phone, things get really slow down and pretty frustrating
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Joel S.
Telecommunications, 500+ employees
More than a year
“Excellent support
Pros
Aisera is still quite new and their platform isn't fully polished yet but I feel it already delivers some really impressive results. What makes working with them actually enjoyable and what helps their product get better as it grows, is how hard they work at being real partners. Their team is always available and genuinely puts in effort to help, they really know our business, our goals, our systems, our people and understand who our stakeholders are. This level of partnership means we can use the platform to its full potential, get creative with custom features for 8x8 and we can move fast without losing sync. They're just great to work with even the hard conversations feel easy... everyone's understanding and nothing gets weird.
Cons
We've been using the platform for over a year now and while it is growing fast, it's still not quite where we need it to be in terms of running on its own. Don't get me wrong... we are deflecting a healthy number of tickets but i'm still spending a fair amount of time on manual tweaks and keeping things tuned. The content management side also feels a bit limited for what our team wants to do. That said I know improvements are coming, I've actually seen suggestions we've made show up in new releases pretty quickly so im hopeful.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6