Last Updated
Overview
Aisera enhances enterprise support with AI automation, conversational assistance, and unified data intelligence. It helps teams reduce manual workload and improve response times. Some reports and dashboards feel difficult to use; however, its strong automation capabilities and compliance standards still make it a dependable choice for streamlined operations.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Aisera Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Escalation Management
What Is Aisera?
Aisera is a cloud-based enterprise AI service platform designed for organizations looking to automate support, workflows, and service operations. It offers features such as generative AI, conversational AI agents, workflow automation, and domain-specific large language models (LLMs). Aisera serves enterprises needing to streamline IT support, HR, customer service, finance, and cross-departmental workflows.
The software enables companies to reduce manual overhead, improve response times, and deliver scalable, AI-driven service and support capabilities.
Aisera Pricing
Disclaimer: The pricing is subject to change.
Aisera Integrations
The software integrates with the following third-party integrations, including:
- Slack software
- Salesforce engage software
- Workday adaptive planning
- Microsoft Teams
- PagerDuty
- Zendesk
- GitHub
Who Is Aisera For?
Aisera software serves a wide range of industries and sectors, including:
- Telecom and utilities
- Pharma and biotech
- Manufacturing
- Education
- Logistics
- Media and entertainment
- Insurance
Is Aisera Right For You?
Are you looking for a powerful AI-driven platform to automate your enterprise service operations and support workflows? If your organization handles heavy workloads in IT, HR, finance, or customer service, Aisera can cut response times, reduce manual effort, and deliver scalable, intelligent support.
Aisera supports the General Data Protection Regulation (GDPR), and holds certifications such as ISO/IEC 27001, SOC 2 Type II, and CSA STAR Level 1 under its security and governance framework.
Security and scalability are baked in with data that is encrypted in transit and at rest, and Aisera can scale across global enterprise workloads.
Still not sure if Aisera is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Aisera Features
Aisera Agent Composer
Aisera features an agent composer that enables teams to design, configure, and customize AI agents through a visual, no-code interface. It streamlines complex workflow creation, allowing organizations to automate processes across IT, HR, finance, and customer service. This capability enhances operational efficiency while reducing manual effort and supporting delays.
Aisera Unify
This feature centralizes structured and unstructured enterprise data into a single, AI-ready layer. It harmonizes knowledge bases, ticketing systems, documents, and records, allowing AI agents to deliver accurate, context-aware responses. The unified data fabric enhances search relevance, improves decision-making, and supports reliable automation outcomes.
Analytics And Insights
The software provides real-time visibility into agent performance, workflow efficiency, ticket trends, and service outcomes. It equips leaders with detailed dashboards and metrics to refine automation strategies, identify bottlenecks, and optimize support experiences. These insights help organizations prioritize improvements and maximize operational impact.
Aisera Assistant
Aisera assistant delivers an intelligent conversational interface that helps employees and customers complete tasks, resolve issues, and access information instantly. It handles requests for end-to-end use of natural language understanding and domain-specific AI models. This improves self-service adoption, reduces support volume, and enhances overall service quality.
Pros And Cons of Aisera
Pros
Boosts productivity by automating repetitive support tasks
Reduces operational costs through workflow streamlining
Improves customer experience with fast, accurate responses
Cons
Requires extensive setup for optimal performance
Demands continuous tuning to meet business needs
Aisera Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Eva K.
Telecommunications, 51-100 employees
Less than 6 months
“Great for remote work
Pros
The platform works great on any device and has proven to be a lifesaver for our remote team. We're able to help customers fast, no matter where we're working from.
Cons
If support requests pile up and I'm trying to work from my phone, things get really slow down and pretty frustrating
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Joel S.
Telecommunications, 500+ employees
More than a year
“Excellent support
Pros
Aisera is still quite new and their platform isn't fully polished yet but I feel it already delivers some really impressive results. What makes working with them actually enjoyable and what helps their product get better as it grows, is how hard they work at being real partners. Their team is always available and genuinely puts in effort to help, they really know our business, our goals, our systems, our people and understand who our stakeholders are. This level of partnership means we can use the platform to its full potential, get creative with custom features for 8x8 and we can move fast without losing sync. They're just great to work with even the hard conversations feel easy... everyone's understanding and nothing gets weird.
Cons
We've been using the platform for over a year now and while it is growing fast, it's still not quite where we need it to be in terms of running on its own. Don't get me wrong... we are deflecting a healthy number of tickets but i'm still spending a fair amount of time on manual tweaks and keeping things tuned. The content management side also feels a bit limited for what our team wants to do. That said I know improvements are coming, I've actually seen suggestions we've made show up in new releases pretty quickly so im hopeful.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Frequently Asked Questions
Does Aisera offer an API?
Yes, Aisera provides API access.
What language does Aisera support?
Aisera supports the English language.
What types of pricing plans does Aisera offer?
Aisera pricing starts at $1 per year. Request a custom Aisera price quotation.
What level of support does Aisera offer?
Aisera provides support via phone, email, live chat, and contact form.
What other apps does Aisera integrate with?
Aisera integrates with Slack, Salesforce, Workday, Education tools, PagerDuty, Zendesk, and GitHub.
Who are the typical users of Aisera?
Aisera serves telecom and utilities, pharma and biotech, manufacturing, education, logistics, media and entertainment, and insurance sectors.
Does Aisera have a mobile app?
No, Aisera does not have a mobile app.