Alemba Service Manager: Pricing, Free Demo & Features

Name: Alemba Service Manager
Price: 52 GBP
Rating: 4.5 (2 reviews)

Last Updated Aug 21, 2026

Overview

Alemba Service Manager software provides comprehensive IT and enterprise service management, aiding in planning and tracking complex service workflows effectively. While some features remain outdated after updates, its robust no-code engine and extensive ITIL compliance justify the investment. Overall, Alemba’s strategic benefits make it a compelling choice for multi-departmental support.

Overall Rating

Based on 2 users reviews

4.5

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

£52

per user per month

Alemba Service Manager Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Email management
Knowledge base

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What Is Alemba Service Manager?

Alemba Service Manager is a high-performance software solution designed to automate and streamline service delivery across diverse business departments. By utilizing an intuitive no-code workflow engine and an advanced self-service portal, the platform enables organizations to resolve common bottlenecks like slow request fulfillment and manual data entry errors. It scales effectively from mid-sized organizations to large enterprises, offering centralized control over IT, HR, and facilities workflows.

Alemba Service Manager Pricing

The Alemba Service Manager cost for all software modules and 24/7 support is £52/user/month.

Request a personalized Alemba Service Manager pricing quote for your business.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Alemba Service Manager Integrations

The software supports integration with multiple platforms, such as:

SolarWinds
SNOW
Microsoft SCCM
Jira software

Watch a free Alemba Service Manager demo to learn more about its integration arrangements.

Who Is Alemba Service Manager For?

Alemba Service Manager is ideal for a range of industries, including:

Healthcare
Local and state government
Finance
Utilities
Retail and manufacturing
Charity
Education

Is Alemba Service Manager Right For You?

Alemba Service Manager is an excellent fit for organizations requiring an ITIL-aligned solution that balances enterprise power with a low total cost of ownership. Its standout strength is being a global leader with 22 PinkVERIFY® certified processes, making it highly attractive for regulated industries like healthcare or government. If your team needs to consolidate multi-departmental workflows into a single, no-code platform, this software offers the scalability to support your maturity journey.

Still not sure about Alemba Service Manager? Contact our support team at (661) 384-7070 for further guidance.

Alemba Service Manager Features

No-Code Workflow Engine

This feature enables administrators to design and implement complex business processes using a drag-and-drop interface. By removing the need for specialized coding, internal teams can rapidly adapt service workflows to meet evolving operational demands without external consultancy costs.

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Multi-Language Self Service Portal

The portal provides end users with a brandable shop window for logging calls and tracking orders independently. It supports dynamic translation into any language, allowing global support teams to interact with users in their native tongues while maintaining backend data consistency.

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Proactive Problem Management

Alemba Service Manager identifies recurring incidents and analyzes infrastructure trends to address root causes before they disrupt business operations. This functionality significantly reduces ticket volumes and enhances overall system reliability by preventing predictable issues from escalating into major service outages.

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Service Management Automation

This feature utilizes a zero-code graphical workflow engine to automate complex processes, including incident routing and multi-level approvals. By streamlining repetitive tasks like user provisioning, organizations achieve faster delivery speeds and greater operational agility while significantly reducing manual errors.

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Graphical Form Designer

This tool empowers administrators to build intuitive, brandable customer interfaces without writing a single line of code. By using drag-and-drop elements to create custom service request screens, teams ensure consistent data capture and a high-quality user experience across all global portals.

See How It Works

Pros And Cons of Alemba Service Manager

A quick look at Alemba Service Manager's strengths and weaknesses to
help you decide if it's the right fit

Pros

Highly customizable dashboards and ticket views
Intuitive, user-friendly interface with easy setup
Strong ITIL-based features

Cons

Occasional sluggish performance and slow script execution
Lack of onboarding guides for advanced functionality

Alemba Service Manager Reviews

Insights from real users on Alemba Service Manager’s features,
performance, and overall experience.

Total 2 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Stars

Share your experience

jill C.

Education Management, N/A employees

4.0

January 2024

“Flexible workflow setup”

Pros

Managing workflows feels very easy especially when it comes to creating forms and setting up the workflow structure.

Cons

HTML email templates could be better and the workspace available to admins feels a bit too limited in some areas.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Telecommunications, N/A employees

5.0

September 2020

“perfect incident tracking”

Pros

This has been a good tool for handling both internal and external incidents. It really helps with keeping records organized and tracked properly and it makes the whole process much more manageable.

Cons

The interface is a bit difficult to understand and doesn't feel very user-friendly. Deployment is also more complicated than it should be and the pricing is on the higher side.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Alemba Service Manager integrate with?

The software supports integration with multiple platforms, such as SolarWinds, SNOW, Microsoft SCCM, and Jira software.

What language does Alemba Service Manager support?

Alemba Service Manager is primarily available in English.

What level of support does Alemba Service Manager offer?

Alemba Service Manager offers support through phone, email, and contact form.

Does Alemba Service Manager offer an API?

Yes, Alemba Service Manager offers an API.

Who are the typical users of Alemba Service Manager?

Typical users include industries like healthcare, local and state government, finance, utilities, retail and manufacturing, charity, and education.

Does Alemba Service Manager have a mobile app?

No, Alemba Service Manager does not have a mobile app.

What types of pricing plans does Alemba Service Manager offer?

The Alemba Service Manager price is £52/user/month. Request a personalized Alemba Service Manager pricing quote for your business.