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Jira Software

Jira Software

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Last Updated

Key Takeaways

Generated from the text of customer reviews

Jira is a project management software used by product, IT, and business teams, particularly those managing agile projects. Users value its visibility into tasks, project progress, and team responsibilities. However, some mention that the software can be tricky to navigate. Recently, the vendor released 15 new capabilities, including the Delivery Agent, rebuilt views, and capacity planning.

Our Verdict

Jira is a strong fit for organizations that need a highly configurable system capable of supporting complex, evolving workflows. Its tiered pricing can become costly as team size and requirements expand. We recommend it for growing organizations that need customization, integrations, and process control rather than a lightweight project management tool.

Jira Software Specifications

  • Time Tracking
  • Task Management
  • Reporting
  • Budget Management

Jira Software Features

Project Templates

Jira software offers customizable and pre-built templates for different project types, including marketing campaigns and agile sprints. Teams can use an existing structure rather than building a project setup from scratch. As a result, this helps new Jira users establish a base starting point for recurring project types.

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Custom Fields And Project Configuration

The platform provides project level and global configuration options alongside customizable fields. Administrators can adapt the information captured for work items based on how different teams manage projects. This helps organizations accommodate distinct project requirements without applying identical settings to every team.

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Dependency Management

The tool connects related work across engineering, product, and marketing projects. Teams can map dependencies to see when one task or initiative relies on another before it can move ahead. This context can help project leads identify scheduling conflicts and coordinate connected activities during larger releases.

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Project Views

Jira features project work through boards, lists, timelines, and calendars. Teams can choose a view based on what they need to examine, such as individual tasks or scheduled work. This flexibility helps project leads to follow progress without requiring every team to review work in the same format.

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Agile Reporting

Jira provides built-in reports for Scrum, Kanban, and other agile workflows. Scrum teams can track sprint progress through sprint, burndown, release burndown, and velocity reports. Kanban teams can use cumulative flow diagrams and control charts to identify bottlenecks and review cycle or lead times. Jira also includes reports for issue analysis, workload, resolution time, and forecasting.

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Jira Software Key Sentiments

Most Positive Sentiments

Integration Options

simley face

97.22% Positive

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2.78% Neutral

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0% Negative

Customization options allow teams to tailor workflows precisely to their needs, enhancing project management efficiency. Seamless integration with various tools ensures a cohesive experience, making it a preferred choice for diverse organizational requirements.

Ticket Management

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77.59% Positive

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21.55% Neutral

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0.86% Negative

Users appreciate the intuitive interface that simplifies ticket submission and tracking, enhancing team collaboration. The ability to monitor ticket status and receive timely updates fosters efficiency and ensures quick resolution of issues.

Content Discovery

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75% Positive

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16.18% Neutral

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8.82% Negative

Users highlight the platform's intuitive functionality, making content discovery seamless and accessible for newcomers. The comprehensive tools available enhance user experience, allowing for efficient navigation and retrieval of necessary information without any frustration.

Least Positive Sentiments

Loading Performance

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5.13% Positive

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37.18% Neutral

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57.69% Negative

Users frequently experience slow loading times, especially with customized dashboards and complex projects, which can disrupt workflow. While the software performs well when responsive, these intermittent delays hinder overall efficiency.

User Onboarding

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14.29% Positive

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56.43% Neutral

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29.29% Negative

New users often encounter a steep learning curve, making initial navigation challenging. While the tool's advanced features promise significant benefits, the complexity can hinder quick onboarding and effective use for beginners.

Feature Requests

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15.46% Positive

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40.21% Neutral

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44.33% Negative

Integration with backoffice systems and Azure DevOps is highly sought after, as users desire improved tracking capabilities and better management of backlog stories. Enhancements to the notification system and separation of stories and bugs are also requested.

Pros And Cons of Jira Software

Pros

  • Offers highly customizable workflows for different project and team processes

  • Task prioritization helps teams stay organized and meet project deadlines

  • Provides strong visibility into project progress through multiple views

Cons

  • Can be difficult for new users to learn

  • Heavy customization can make workflows complex and harder to maintain over time

Jira Software Pricing

Free

Free forever for 10 users

Standard

Everything you need to get started

Premium

Align multiple teams

Enterprise

Advanced analytics, scale and security for enterprises

  • Unlimited goals, projects, tasks, and forms

  • Backlog, list, board, timeline, calendar, and summary views

  • Reports and dashboards

  • 100 automation rule runs per month

  • 2 GB of storage

  • Support from Atlassian Community

  • Everything from Free, plus:

  • Rovo Search, Chat, and Agents, and integrated AI-powered work features

  • User roles and permissions

  • External collaboration

  • Multi-region data residency

  • 1,700 automation rule runs per month

  • 250 GB of storage

  • 9/5 regional support

  • Up to 100,000 users per site

  • Everything from Standard, plus:

  • Cross-team planning and dependency management

  • Customizable approval processes

  • Customizable onboarding by team type

  • Per user automation limits (1,000 rule runs per month)

  • Unlimited storage

  • 24/7 support for critical issues

  • 99.9% uptime SLA

  • Everything from Premium, plus:

  • Cross-product insights with Atlassian Analytics and Data Lake

  • Advanced admin controls and security

  • Enterprise-grade identity and access management

  • Unlimited automation rule runs

  • Multiple sites (up to 150)

  • 24/7 support for all issues

  • 99.95% uptime SLA

Disclaimer: The pricing details were last updated on Sep 23, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Jira Software Reviews

Total 5751 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

40%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Share your experience

SS
SHRINKHALA SINGH

Workforce Management, 51-100 employees

More than a year

5.0

“JIRA enables efficient project planning and execution for businesses !”

Pros

JIRA helps us in streamlining task management and tracking project updates and progress and enhancing collaboration between different teams. It is helping immensely to assign tasks and resolve queries in real time, providing business approvals with clear audit logs for traceability and transparency. Complex business workflows are simplified, and sharing updates between teams is easier and secured end to end.

Cons

We often face API integration issues while integrating JIRA with other software/tools, which creates integration hindrance and restricts collaboration in sharing information. The rest of the parameters are great and are working excellently so far around JIRA. We are using it for the past 6 years now

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

S
SHRINKHALA

Nonprofit, 51-100 employees

More than a year

5.0

“JIRA makes ticketing simple, transparent, and trackable from issue creation to closure”

Pros

In ASCI’s work, where multiple assessment agencies, internal teams and stakeholders are involved, Jira helps us in tracking IT issues from ticket creation to resolution and reduces dependency on emails and manual follow-ups. It helps in improving accountability, and provides a complete audit trail for operational and quality-related issues. This is extremely useful for managing assessment-related queries, eliminating bottlenecks, monitoring pending assessment actions and ensuring timely closure across pan-India training and assessment operations.

Cons

Sometimes, it becomes bit complex for users who are not familiar with ticketing systems. For ASCI’s large and diverse stakeholder base, including assessment agencies and field teams, some users require initial training to understand workflows, ticket categorization and status updates. Also, setting up and customizing workflows for different operational requirements need administrative effort.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J
Joseph

Advertising, 1-10 employees

Less than 6 months

1.0

“Horrible platform”

Pros

Literally 0

Cons

Complete sham of a company. They have automated texts sent out qith offers during the weekend, yet when you try and reach out to contact someone all you get is there AI "Camilla" who is of no help whatsoever. I requested to talk with a representative and it gave no help, and promptly ended the chat. You guys reached out to me, dug through my information to spam text me, but when i try and interact with you in return i get only crickets. Absolutely no intention of ever working with this outfit, and quite irritated with their forced advertisment, and completely non-existant customer service.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

View All 5751 Reviews

Frequently Asked Questions

Does Jira offer an API?

Yes, Jira software offers an API.

What language does Jira support?

Jira software supports multiple languages, including English, German, Chinese, Danish, Czech, French, Italian, and many more.

What other apps does Jira integrate with?

Jira integrates with over 3,000 applications, including Slack, Microsoft Teams, Salesforce, GitHub, Figma, and Zoom Meetings.

Does Jira offer a mobile app?

Yes, Jira offers a dedicated mobile app for Android and iOS.

What types of pricing plans does Jira offer?

Jira pricing starts at $9.05/user/month for its Standard plan. Further plans include Free ($0 for 10 users), Premium ($18.30/user/month), and Enterprise (Custom pricing). The platform also offers a 14-day free trial. Contact us for a personalized Jira price quote.

Who are the typical users of Jira?

The software is used by project teams across marketing, legal, finance, logistics, finance, retail, hospitality, and IT.

What level of support does Jira offer?

Jira offers support through a ticket system and a help center.