Last Updated

Key Takeaways

Generated from the text of customer reviews

Jira is a project management software used by product, IT, and business teams, particularly those managing agile projects. Users value its visibility into tasks, project progress, and team responsibilities. However, some mention that the software can be tricky to navigate. Recently, the vendor released 15 new capabilities, including the Delivery Agent, rebuilt views, and capacity planning.

Our Verdict

Jira is a strong fit for organizations that need a highly configurable system capable of supporting complex, evolving workflows. Its tiered pricing can become costly as team size and requirements expand. We recommend it for growing organizations that need customization, integrations, and process control rather than a lightweight project management tool.

Jira Software Specifications

  • Time Tracking
  • Task Management
  • Reporting
  • Budget Management

What Is Jira?

Jira is a cloud-based project management and work-tracking platform developed by Atlassian. The tool supports software development, product, and marketing teams that require project tracking and planning. Its core features include Scrum and Kanban boards, sprint planning, backlog management, and built-in reports on project progress. Users can organize work through boards, lists, timelines, and calendars while managing tasks, dependencies, and project goals.

What Is Jira Best For?

A standout aspect of Jira is its highly configurable workflow management. Teams can build custom workflows with their own statuses and transitions, then manage work through Scrum or Kanban boards based on how projects actually move from start to finish. Jira also supports mixed agile approaches, making it particularly useful for teams that need more control over complex processes than a fixed task-management system provides.

How Much Does Jira Cost?

Jira pricing starts at $9.05/user/month for its Standard plan. Further plans include:

  • Free - $0 for 10 users
  • Premium - $18.30/user/month
  • Enterprise – Custom Pricing

It also offers a 14-day free trial. Other than the base subscription, organizations should consider the following estimated additional costs:

  • Implementation: Typically costs $1,000–$10,000+ for Jira setup, project configuration, permissions, issue types, and deployment support
  • Data Migration: Generally ranges from $1,000–$15,000+, depending on the number of projects, users, attachments, apps, and historical records being moved
  • Training And Onboarding: Usually estimated at $500–$5,000+ for administrator training, team onboarding, Jira usage guidance, and role specific instruction
  • Customization And Configuration: Can cost $1,000–$10,000+ for custom project structures, issue types, permissions, dashboards, automation rules, and third-party app configuration

User sentiment on Jira’s pricing is mixed. Some users consider it good value for the depth of its project management and customization features, while others find costs rise quickly as teams expand or require more advanced functionality.

Contact us for a personalized Jira cost quote tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

Jira Integrations

The tool connects with over 3,000 third-party applications, such as:

How Does Jira Work?

Here's how to get started with Jira software:

  • Log in to Jira and access your software space
  • Create a work item and select its type, such as a task, bug, or story
  • Add relevant details and assign the work item to a team member
  • Use filters to locate work items by criteria such as assignee, status, priority, or due date
  • Open the board to view work items across different status columns
  • Plan sprint work from the backlog when using a Scrum board
  • Move work items across board columns as their status changes
  • Access reports to review project, sprint, and work item data
  • Add comments and mention team members within work items
Book a free Jira demo to see the platform in action!

Who Is Jira For?

The software is used across various industries and sectors, including:

  • Information technology
  • Marketing
  • Legal
  • Finance
  • Logistics
  • Retail
  • Hospitality

Jira Use Cases

Based on our analysis of user feedback and Jira's current capabilities, we have identified key scenarios where this software is a good fit for teams managing complex, cross-functional work:

Teams Planning Projects With Interdependent Tasks

Project plans become difficult to manage when one task depends on another or schedules change during execution. Jira helps teams map dependencies and view the timing and sequence of related work. Teams can then identify potential blockers while adjusting project plans as priorities or deadlines change.

Marketing Teams Coordinating Product Launches

Product launches often depend on engineering work being completed on schedule, making it difficult for marketing teams to plan campaigns when development timelines shift. Jira gives marketing teams visibility into engineering progress, blockers, and expected delivery dates, helping them adjust campaign timelines and launch activities when product work changes.

Agile Teams Planning Work Across Sprints

Software teams can face difficulty deciding which backlog items should enter the next sprint when priorities and team capacity compete. Jira provides a backlog where teams can prioritize upcoming work and select items for individual sprints. Reporting adds context around capacity, timelines, and performance when teams prepare subsequent sprint plans.

Program Leaders Coordinating Work Across Multiple Teams

Large initiatives become harder to oversee when several teams contribute separate projects with connected deadlines and dependencies. Jira helps break broader plans into smaller pieces while showing work across participating teams. Program leaders can also map dependencies and review progress, priorities, and resourcing as requirements change.

Is Jira Right For You?

If your organization needs structured project tracking, agile planning, and configurable workflows in one platform, Jira can be a strong fit. It scales from smaller teams to enterprise environments, with broader controls available as requirements grow. For organizations with stricter security needs, Jira supports customizable roles and IP allowlisting. Data is encrypted in transit using TLS 1.2+ and at rest using AES-256.

Still unsure about Jira? Contact us at (661) 384‑7070, and our team will help you assess whether it matches your project management needs.

Jira Software Features

Project Templates

Jira software offers customizable and pre-built templates for different project types, including marketing campaigns and agile sprints. Teams can use an existing structure rather than building a project setup from scratch. As a result, this helps new Jira users establish a base starting point for recurring project types.

See How It Works
Custom Fields And Project Configuration

The platform provides project level and global configuration options alongside customizable fields. Administrators can adapt the information captured for work items based on how different teams manage projects. This helps organizations accommodate distinct project requirements without applying identical settings to every team.

See How It Works
Dependency Management

The tool connects related work across engineering, product, and marketing projects. Teams can map dependencies to see when one task or initiative relies on another before it can move ahead. This context can help project leads identify scheduling conflicts and coordinate connected activities during larger releases.

See How It Works
Project Views

Jira features project work through boards, lists, timelines, and calendars. Teams can choose a view based on what they need to examine, such as individual tasks or scheduled work. This flexibility helps project leads to follow progress without requiring every team to review work in the same format.

See How It Works
Agile Reporting

Jira provides built-in reports for Scrum, Kanban, and other agile workflows. Scrum teams can track sprint progress through sprint, burndown, release burndown, and velocity reports. Kanban teams can use cumulative flow diagrams and control charts to identify bottlenecks and review cycle or lead times. Jira also includes reports for issue analysis, workload, resolution time, and forecasting.

See How It Works

Jira Software Key Sentiments

Most Positive Sentiments

Integration Options

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97.22% Positive

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2.78% Neutral

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0% Negative

Customization options allow teams to tailor workflows precisely to their needs, enhancing project management efficiency. Seamless integration with various tools ensures a cohesive experience, making it a preferred choice for diverse organizational requirements.

Ticket Management

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77.59% Positive

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21.55% Neutral

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0.86% Negative

Users appreciate the intuitive interface that simplifies ticket submission and tracking, enhancing team collaboration. The ability to monitor ticket status and receive timely updates fosters efficiency and ensures quick resolution of issues.

Content Discovery

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75% Positive

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16.18% Neutral

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8.82% Negative

Users highlight the platform's intuitive functionality, making content discovery seamless and accessible for newcomers. The comprehensive tools available enhance user experience, allowing for efficient navigation and retrieval of necessary information without any frustration.

Least Positive Sentiments

Loading Performance

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5.13% Positive

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37.18% Neutral

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57.69% Negative

Users frequently experience slow loading times, especially with customized dashboards and complex projects, which can disrupt workflow. While the software performs well when responsive, these intermittent delays hinder overall efficiency.

User Onboarding

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14.29% Positive

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56.43% Neutral

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29.29% Negative

New users often encounter a steep learning curve, making initial navigation challenging. While the tool's advanced features promise significant benefits, the complexity can hinder quick onboarding and effective use for beginners.

Feature Requests

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15.46% Positive

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40.21% Neutral

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44.33% Negative

Integration with backoffice systems and Azure DevOps is highly sought after, as users desire improved tracking capabilities and better management of backlog stories. Enhancements to the notification system and separation of stories and bugs are also requested.

Pros And Cons of Jira Software

Pros

  • Offers highly customizable workflows for different project and team processes

  • Task prioritization helps teams stay organized and meet project deadlines

  • Provides strong visibility into project progress through multiple views

Cons

  • Can be difficult for new users to learn

  • Heavy customization can make workflows complex and harder to maintain over time

Jira Software Pricing

Free

Free forever for 10 users

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What's Included

  • Unlimited goals, projects, tasks, and forms

  • Backlog, list, board, timeline, calendar, and summary views

  • Reports and dashboards

  • 100 automation rule runs per month

  • 2 GB of storage

  • Support from Atlassian Community

Standard

Everything you need to get started

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What's Included

  • Everything from Free, plus:

  • Rovo Search, Chat, and Agents, and integrated AI-powered work features

  • User roles and permissions

  • External collaboration

  • Multi-region data residency

  • 1,700 automation rule runs per month

  • 250 GB of storage

  • 9/5 regional support

  • Up to 100,000 users per site

Premium

Align multiple teams

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What's Included

  • Everything from Standard, plus:

  • Cross-team planning and dependency management

  • Customizable approval processes

  • Customizable onboarding by team type

  • Per user automation limits (1,000 rule runs per month)

  • Unlimited storage

  • 24/7 support for critical issues

  • 99.9% uptime SLA

Enterprise

Advanced analytics, scale and security for enterprises

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What's Included

  • Everything from Premium, plus:

  • Cross-product insights with Atlassian Analytics and Data Lake

  • Advanced admin controls and security

  • Enterprise-grade identity and access management

  • Unlimited automation rule runs

  • Multiple sites (up to 150)

  • 24/7 support for all issues

  • 99.95% uptime SLA

Disclaimer: The pricing details were last updated on Aug 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Jira Software Reviews

Total 5759 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

40%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Share your experience

J

Joseph

Advertising, 1-10 employees

Less than 6 months

1.0
September 2026

Horrible platform

Pros

Literally 0

Cons

Complete sham of a company. They have automated texts sent out qith offers during the weekend, yet when you try and reach out to contact someone all you get is there AI "Camilla" who is of no help whatsoever. I requested to talk with a representative and it gave no help, and promptly ended the chat. You guys reached out to me, dug through my information to spam text me, but when i try and interact with you in return i get only crickets. Absolutely no intention of ever working with this outfit, and quite irritated with their forced advertisment, and completely non-existant customer service.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

MR

Melissa Raad

Finance, 500+ employees

More than a year

4.0
September 2026

My experience using Jira As Our Project Management Software

Pros

Why i like Jira is, it has strong project and task tracking ,Jira makes it easy for us to create tasks, assign them to team members, set priorities, and monitor progress and also it has excellent Agile Support because it's Scrum and Kanban boards make it useful for us when working with Agile projects.

Cons

Reports Require Some Learning and getting the exact reports or dashboards you need may require alot of experience with Jira.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

AB

Alexis Badeau

Government Administration, 11-50 employees

More than a year

4.0
July 2026

Great project visualization

Pros

This has been an excellent tool for organizing projects and collaborating with a team. Creating tasks is simple and the Kanban boards provide the best kind of visual overview. It's also highly customizable so it can be adapted to fit just about any project need.

Cons

There are a lot of detailed customization options and features which could feel overwhelming for users who aren't very tech-savvy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Frequently Asked Questions

Does Jira offer an API?

Yes, Jira software offers an API.

What language does Jira support?

Jira software supports multiple languages, including English, German, Chinese, Danish, Czech, French, Italian, and many more.

What other apps does Jira integrate with?

Jira integrates with over 3,000 applications, including Slack, Microsoft Teams, Salesforce, GitHub, Figma, and Zoom Meetings.

Does Jira offer a mobile app?

Yes, Jira offers a dedicated mobile app for Android and iOS.

What types of pricing plans does Jira offer?

Jira pricing starts at $9.05/user/month for its Standard plan. Further plans include Free ($0 for 10 users), Premium ($18.30/user/month), and Enterprise (Custom pricing). The platform also offers a 14-day free trial. Contact us for a personalized Jira price quote.

Who are the typical users of Jira?

The software is used by project teams across marketing, legal, finance, logistics, finance, retail, hospitality, and IT.

What level of support does Jira offer?

Jira offers support through a ticket system and a help center.