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Overview
Askly centralizes customer communication by combining AI-powered translation with a unified inbox for web and social channels. However, some users report limited widget customization options compared to enterprise tools. Nonetheless, its ability to support 30+ languages in real-time makes it an asset for cross-border e-commerce growth.
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Starting Price
Custom
Askly Specifications
SF Customer Service Software
Live Chat
Omnichannel Support
CRM Integration
What Is Askly?
Askly is a cloud-based customer support platform designed to help e-commerce businesses and service providers communicate globally without language barriers. It enables support teams to chat with customers in over 30 languages using real-time Neural Machine Translation, ensuring native-quality interactions. By consolidating messages from websites, Facebook, and Instagram into a single view, Askly streamlines workflows and reduces response times, helping lean teams drive international sales effectively.
Askly Pricing
The vendor offers the following Askly price plans to cater to businesses of varying sizes:
- Freemium: Free (14-day free)
- Starter: €78/month
- Business: €139/month
- Flex: €513/month
- Smart: €799/month
- Custom: €959 - €2990/month
Disclaimer: The pricing is subject to change.
Askly Integrations
The software supports integration with multiple systems and platforms, such as:
- WooCommerce
- Shopify software
- Wix
- Magento
- PrestaShop
- ShopRoller
Who Is Askly For?
Askly software is ideal for a wide range of industries and sectors, including:
- E-commerce
- Hospitality
- Electronics
- Beauty and cosmetics
- Sports
- Home and garden
Is Askly Right For You?
Askly is best suited for e-commerce merchants and hospitality businesses aiming to expand into international markets without hiring multilingual staff. Its standout feature is the Human-in-the-Loop AI translation, which drafts native-level responses for agents to approve, ensuring accuracy and building trust. If your goal is to increase cross-border conversions while maintaining a lean support team, this platform offers a strategic advantage.
Still doubtful if Askly is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Askly Features
Askly features ‘Multilingual Real-Time Translation’ which instantly translates chat messages between the customer and agent in over 30 languages. It detects the visitor's browser language automatically, allowing agents to type in their native tongue while the customer reads and replies in theirs, effectively eliminating communication barriers and boosting global sales.
The platform consolidates customer inquiries from website live chat, Facebook Messenger, and Instagram Direct into a single dashboard. This centralization prevents agents from having to toggle between multiple tabs or apps, ensuring that no message is missed and significantly streamlining the daily support workflow for the team.
Using advanced GPT-4 models, the system analyzes incoming queries and drafts context-aware responses for the agent to review. This Ghost text functionality speeds up reply times for repetitive questions while ensuring that human oversight is maintained, preventing the errors common with fully autonomous chatbots.
Askly facilitates a smooth transition between AI automation and human intervention during complex support scenarios. If the AI cannot resolve a query, it intelligently routes the conversation to a human agent, providing them with full context so the customer never has to repeat their issue.
Agents gain visibility into the customer's journey, including their current URL, geographic location, and device type. This data helps teams understand the context behind a query immediately, such as seeing that a user is stuck on a checkout page, enabling proactive assistance that drives higher conversion rates.
