Askly

Askly features ‘Multilingual Real-Time Translation’ which instantly translates chat messages between the customer and agent in over 30 languages. It detects the visitor's browser language automatically, allowing agents to type in their native tongue while the customer reads and replies in theirs, effectively eliminating communication barriers and boosting global sales.

The platform consolidates customer inquiries from website live chat, Facebook Messenger, and Instagram Direct into a single dashboard. This centralization prevents agents from having to toggle between multiple tabs or apps, ensuring that no message is missed and significantly streamlining the daily support workflow for the team.

Using advanced GPT-4 models, the system analyzes incoming queries and drafts context-aware responses for the agent to review. This Ghost text functionality speeds up reply times for repetitive questions while ensuring that human oversight is maintained, preventing the errors common with fully autonomous chatbots.

Askly facilitates a smooth transition between AI automation and human intervention during complex support scenarios. If the AI cannot resolve a query, it intelligently routes the conversation to a human agent, providing them with full context so the customer never has to repeat their issue.

Agents gain visibility into the customer's journey, including their current URL, geographic location, and device type. This data helps teams understand the context behind a query immediately, such as seeing that a user is stuck on a checkout page, enabling proactive assistance that drives higher conversion rates.