B2Chat
Last Updated
Overview
B2Chat is an instant messaging platform that centralizes WhatsApp, Facebook messenger, Instagram, telegram, and livechat conversations into a single shared inbox. It offers multi-agent functionality and chatbots but lacks a mobile app for on-the-go use. Its strong WhatsApp focus and CRM integrations are key advantages.
B2Chat Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Automated Responses and Chatbots
B2Chat Features
Inbox Chats
B2Chat centralizes all incoming messages from WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat into a single shared inbox. This enables agents to manage multiple conversations efficiently, prioritize responses, and ensure no customer inquiry is overlooked, improving overall team productivity and enhancing the customer experience by maintaining consistent communication across channels.
Chatbots
The platform’s chatbots automate responses to frequently asked questions and repetitive tasks. By providing instant, accurate replies, chatbots reduce the workload on agents, speed up response times, and allow human agents to focus on complex or sensitive queries, ultimately improving customer satisfaction and ensuring a reliable, consistent interaction across all messaging channels.
Audit
B2Chat’s audit feature logs all agent activities and conversation histories in detail. This enables managers to monitor performance, ensure compliance with company policies, track quality of service, and identify areas for improvement. It also provides accountability and transparency, making it easier to resolve disputes and maintain high standards across all customer interactions.
Analytics And Reporting
The platform offers comprehensive analytics and reporting tools, including metrics on chat volumes, agent performance, response times, and customer satisfaction. These insights allow businesses to identify trends, make data-driven decisions, optimize workflows, and continuously improve customer service efficiency, helping management ensure that teams are performing their best.
Chat Management
The chat management feature streamlines multi-agent workflows through chat transfers, intelligent routing, tagging, and prioritization. It ensures that conversations are handled by the right agent at the right time, reduces delays, prevents overlapping responses, and maintains a smooth, organized communication flow, ultimately enhancing team efficiency and customer satisfaction.
Contacts
B2Chat centralizes all customer information and interaction history in one place. Agents can quickly access contact details, past conversations, and preferences, enabling personalized communication. Centralized contact management improves response accuracy, strengthens customer relationships, and allows businesses to offer tailored support and proactive service, boosting both satisfaction and loyalty.
Pros And Cons of B2Chat
Pros
Centralized contact management ensures smooth, compliant communication workflows
Easy onboarding with continuous support throughout setup process
Quick adoption improved response times and customer conversion
Simple to use with real-time modifications and reporting
Cons
Missing integrations with other apps limit workflow efficiency
Outdated interface and slow customer support response times
Service expensive and WhatsApp functionality has limitations
B2Chat Reviews
Total 20 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Services, 11-50 employees
Less than a year
“Solid service”
Pros
It's a fully Colombian company, the pricing feels fair and the service and support have been excellent. The reports are also clear and useful for tracking and measuring the operation.
Cons
The bots come predefined so there isn't an option to build fully custom ones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 11-50 employees
More than a year
“Higher sales and happy customers”
Pros
It has helped us support thousands of customers with just a small team of agents which has increased our sales and kept us at a 5-star rating from more than 90% of our customers.
Cons
I think more integrations with other applications will make the work easier for CTM teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Banking, 11-50 employees
More than a year
“Applausible usability and compliance”
Pros
User experience has been excellent for me. more so when it comes to usability and configuring services or different options. It also complies with data protection law and supports proper management of the company's information assets.
Cons
We do not have any objections regarding its usefulness right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does B2Chat software support?
B2Chat software primarily support Spanish and English languages.
Does B2Chat software offer an API?
Yes, B2Chat provides a Chatbot API for integrating custom or external chatbots with its console.
What types of pricing plans does B2Chat software offer?
2Chat subscription plans depend on users, channels, and WhatsApp inclusion. Pricing starts at $33/month without WhatsApp, $105/month for the Basic WhatsApp plan, and $187/month for the Premium WhatsApp plan. Request a detailed B2Chat price quote to select the best plan for your business needs.
What level of support does B2Chat software offer?
B2Chat provides standard support through email and live chat.
What other apps does B2Chat software integrate with?
B2Chat integrates directly with key platforms like Freshdesk and Zendesk, Zapier, HubSpot, and Shopify
Who are the typical users of B2Chat software?
Typical users include small to medium-sized enterprises (SMEs), e-commerce businesses, and agencies that need to manage high volumes of customer interactions across multiple instant messaging channels with a team of agents.
Does B2Chat software have a mobile app?
Yes, B2Chat offers a mobile app that supports both Android and iOS.