Last Updated Nov 26, 2025
Based on 13 users reviews
4.4
Positive
92%
Neutral
8%
Negative
0%
/unlimited
Do you work for Freshdesk Software: Omnichannel SaaS-based Tool for Customer Support?
Helps you automate routine tasks
Very user-friendly interface
The support team resolve issues on time
Automates workflows with FREDDY AI
Reporting features could be more flexible
Slow response times, according to some Freshdesk reviews
Yes, Freshdesk offers an API to its users.
Freshdesk supports different languages, including English, Italian, Spanish, German, Portuguese, Romanian, Thai, Slovenian, and more.
Freshdesk helps you execute tasks effectively with third-party integrations, including Office 365, Google Analytics, ChatGPT Assistant, Freshsales, Spotify, and more.
Yes, Freshdesk supports iOS and Android mobile devices.
Freshdesk offers tiered pricing per support agent. It has four pricing plans: Free, Growth, Pro, and Enterprise, that cost $0, $18, $59, and $95, respectively. Each pricing plan offers standard features but if you have a growing business, check out the most suitable Freshdesk pricing for it.
Freshdesk is typically used by managers, support team agents, and administrators. It is used across various industries, including hospitality, IT services, marketing, finance, and more.
Freshdesk offers these support options: community support, training videos, knowledge base, and FAQs.
