Freshdesk is a cloud-based customer service software that enables businesses to provide seamless service at every point of contact with their customers. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media, and instant messaging. In addition, it improves agent productivity with intelligent automation, provides self-service experiences with AI chatbots, and tracks key performance metrics with powerful analytics.
It provides various helpful team collaboration tools, such as shared inboxes and tools for automating the organization of incoming requests. When you first log into Freshdesk CRM software, you'll see an overview dashboard showing everything on your agents' plates. A summary of new, unresolved, and due today tickets is included, and a to-do list based on the tasks you or your team have been assigned. The dashboard also displays customer feedback results, allowing agents to keep track of their progress.
Support Center Module
The Support Center module is in charge of handling customer support tickets. You can set up ticketing on various platforms, including your website, an app, social media, etc. New tickets can be routed to an individual's inbox and shared inboxes, allowing for collaboration. For example, teams can share tickets with other teams and divide tasks to respond to complex requests more quickly.
Freshdesk's chatbot service, Messaging, was previously known as Freshchat. You can use automated chatbots on your website, mobile app, Facebook Messenger, WhatsApp, Telegram, and Apple Messages, among other platforms. In the case of support tickets, you can route incoming messages to a shared inbox to encourage team collaboration.
Freshdesk offers a Contact Center, formerly known as Freshcaller. It is a voice-over-IP service that enables your company to take incoming customer calls. It works with agents in over 90 countries and will enable you to use your carrier if you have one. Calls are automatically recorded and transcribed in the Contact Center, and agents can even transfer a phone call to live chat.
Do you want to know about Freshdesk CRM pricing? Freshdesk is available per support agent per month and has four different plans.
- The free version costs $0 with unlimited free agents.
- The growth version of Freshdesk costs $18 per agent per month billed monthly or $15 per agent per month billed yearly.
- Pro is available for $47 per agent billed monthly or $39 per agent per month billed yearly.
- Enterprise- $83 per agent, billed monthly or $69 per agent per month billed yearly.
Freshdesk demo allows you to learn more about the software's features and see if they meet your requirements. You can try out the software's various features during the demo. To schedule a Freshdesk demo, contact the vendor.
Freshdesk reviews are the most appropriate method to see what real users say about a product. Freshdesk software reviews are overwhelmingly positive. Scroll down to see a summary of the benefits and drawbacks of Freshdesk CRM software.
Freshdesk is a proficient CRM that enables your company to provide excellent customer service. The platform manages email ticketing, live chat support, and a call center, and it's far more user-friendly than competing CRMs like Zendesk.