Freshdesk Software: Omnichannel SaaS-based Tool for Customer Support

Discover Freshdesk, a comprehensive customer support solution. Manage all your customer interactions across multiple channels from one unified platform. With secure data protection, easy scalability, and a feature-rich interface, Freshdesk simplifies support, making it easier to focus on what really matters - your customers.

What Is Freshdesk Software?

Overview

Freshdesk project management platform offers a cloud-based customer service system that helps businesses deliver exceptional service across every customer touchpoint. The software offers a suite of tools, including AI-powered conversations, no-code bots, and efficient ticket management.

The software also provides a mobile app, helping customer support teams to deliver customer service on the go. It is an all-in-one tool that aims to provide businesses with everything they need to deliver excellent customer service. In this Freshdesk review, you can learn more about its features or pricing options.

What Is Freshdesk Software Best For?

An important feature of Freshdesk is its omni-channel Support. This feature allows businesses to manage customer interactions across multiple channels including email, phone, social media, live chat, and more, all from a single interface. Regardless of how a customer chooses to reach out - be it via Twitter, email, or a direct call - the support agent receives the ticket in one unified view, making it easier to manage and respond promptly.

Freshdesk Pricing

There are different options when it comes to Freshdesk price:

• Free - $0
• Growth - $18/agent/month
• Pro - $59/agent/month
• Enterprise - $95/agent/month

Disclaimer: The pricing is subject to change.

Freshdesk Integrations

The software integrates with different third-party applications, including Mailchimp, WooCommerce, Google Calendar, and Office 365. Other integration options offered by Freshdesk are:

• Shopify
• Slack
• Freshsales
• ChatGPT Assistant
• Google Analytics

How Does Freshdesk Work?

Get started with Freshdesk software using these simple steps:

• Use your Freshdesk credentials to log in
• Add the agents who will be using Freshdesk and assign roles (like admin, agent, or supervisor)
• Customize your customer support portal to match your brand's look and feel
• Set up a knowledge base here to help customers find answers to common questions
• Create custom fields for tickets if needed to capture additional information about the support requests
• Set up automation rules to streamline your support process

Who Is Freshdesk For?

Freshdesk provides powerful solutions for customer support teams in SMBs and large-scale enterprises. It is mainly used by administrators, agents, and support managers who handle customer inquiries, manage tickets, and provide resolutions to customer issues.

Freshdesk helps the following industries:

• IT Services
• E-commerce
• Hospitality
• Healthcare
• Finance
• Telecommunication

Is Freshdesk Right For You?

Freshdesk might be the answer to all of your customer support service requirements, offering ticket management, self-service portals, and collaboration tools. It is used across reputable businesses, such as Pearson, Sonata, Bridgestone, and OrderIn.

Freshdesk offers secure, encrypted servers to protect your data. It takes matters of data security very seriously, being hosted on the highly reliable Amazon AWS servers. Moreover, Freshdesk provides options to restrict access to your support portal using IP addresses and has strict password policies.

At the same time, it is designed to scale with your business, allowing you to scale your customer support effortlessly across multiple products, regions, languages. The case of Freshdesk scaling from zero to 150,000 customers showcases their capability to handle large-scale operations.

If you would like more information before you sign up, contact us at (661) 384-7070.