Freshdesk Software: Omnichannel SaaS-based Tool for Customer Support Specifications

Time Tracking

Task Management

Reporting

Budget Management

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Freshdesk Software: Omnichannel SaaS-based Tool for Customer Support Features

Pros and Cons of Freshdesk Software: Omnichannel SaaS-based Tool for Customer Support

Pros

  • Helps you automate routine tasks
  • Very user-friendly interface
  • The support team resolve issues on time
  • Automates workflows with FREDDY AI

Cons

  • Reporting features could be more flexible
  • Slow response times, according to some Freshdesk reviews