Bloomfire Reviews

“good functionality”

Pros

Everything feels very simple to use so far, whether I'm accessing it through the app or the web. It's affordable too, works quickly most of the time and has become an inevitable tool for me.

Cons

Sometimes the app slows down a bit especially when I'm trying to search for the information I need.

“Customization that works”

Pros

The search feature works really well and the front page customization is a nice touch that makes the software more useful and tailored to our needs.

Cons

It would be even better if there were a bulk upload option for documents, along with bulk access management.

“Strong search but limited flexibility”

Pros

This platform is easy to navigate, thats great and the search functionality is excellent too. Content management is also handled really well that makes day-to-day use quite convenient.

Cons

Customization options feel limited and the API integration with O365 could be better. Faster upgrades and deployments would also make the overall experience much more effective.

“Handy search features”

Pros

Its search tools are really great and being able to create blogs and articles directly inside the platform is a big plus. The archival setup and version control features are honestly some of the best parts of using it.

Cons

One thing that can be frustrating is that it creates two different links for the same post when that post is assigned to two groups.

“Staying connected made simple”

Pros

I found Bloomfire very easy to use and has made it easy for me to stay in touch with team members on a regular basis.

Cons

It can get a bit difficult to work with when someone needs to be reassigned or moved around.

“good visibility but improvable”

Pros

It makes it really simple to get a full view of all the deals I have going with clients.

Cons

One limitation is that some of my notes only make complete sense when the attachments are tied to each deal or user, otherwise I can't fully review all the details.

“Quick and accurate search, limited features”

Pros

This platfomr's strongest point is its powerful search functionality that is the feature I appreciate most.

Cons

It falls short when it comes to advanced features and there's no API integration available.

“Versatile content hub”

Pros

It offers great flexibility.. we even call it our work content Google because that's exactly how we use it day to day. It's helpful for both our experienced agents and the newer ones that makes it valuable across the whole team.

Cons

The bookmarked tab can get a bit crowded over time. It would be much better if there were an option to sort bookmarks into separate folders.

“Fast, trustworthy search hub”

Pros

I've been using Bloomfire since last year and I was a little doubtful at the beginning. After spending time with it though, I realized it's one of those platforms that really helps lighten the workload, more so when it comes to finding information and making decisions. The interface is user-friendly and the search feature works very well for me. In our marketing department, it has made information lookup much simpler. It gives quick access to what we need in just a few clicks or searches and it feels faster and more dependable than a traditional web search.

Cons

I felt the initial getting started with it was challenging for me and will be for most new users. It could be more simple so the learning curve doesn't take so long. Another area that would benefit from improvement is customization since users should have more flexibility to adjust the platform to fit their own needs.

“A dynamic knowledge hub!”

Pros

This tool really stands out for how simple it is to customize, adjust and keep the knowledge management platform updated. It helps a lot of employees across the property. Our remote team members stay connected to the latest information and have quick access to what they need without much back and forth which is great!

Cons

If I had to point out one downside, it would be the editing tool when updating contributions. It would be much better if it allowed selecting multiple rows and columns at once and changing the font in one step. Also.. an option to save custom hex color codes for text and background colors will really help

“Organized and time-saving :)”

Pros

Ever since we started using it, we've seen big improvement. Mainly because of the interface that's very easy and the search tools that work really well. We no longer have to sort through physical manuals or printed parts lists that saves a lot of time. Another big plus is being able to manage multiple communities that help support different areas of the business.

Cons

Connecting it to Salesforce didn't work out for us though yes.. in the end it turned out not to be necessary for how we operate. One thing we really want is the Bulk Contribution feature because we need to upload hundreds of documents individually for some contracts and that process can take quite a while.

“customizable homepage that fits us”

Pros

The homepage is one of my favorite parts. I can customize and tailor it to match our specific needs.

Cons

I've seen it gets a bit difficult to remember where certain answers are and the search feature also feels overwhelming along with all the tags. You really have to know the right keywords to find what you need.

“Clean design and effortless use”

Pros

I found the platform has a nice interface, the attractive visual design makes it easy to find what i need.

Cons

I honestly don't have any complaints at all,, I like using it.

“Hassle-free uploading and downloading”

Pros

Quite hassle-free! Uploading and downloading content is very easy here.

Cons

Nothing to complain about but getting the full value from it does require a solid content organization plan. Their team does help with that though it is not a one-time setup... you have to keep paying attention to how the content is maintained over time.

“responsive customer care”

Pros

I really appreciate how flexible this platform is because it lets our team work in the way that fits us best. The Bloomfire staff has also been wonderful throughout with us... always helpful and ready to support us whenever needed.

Cons

Bloomfire delivered exactly what we were hoping for. Nothing came up that forced us to rethink or change the original idea and concept we wanted to implement.

“Impressive search and good indexing feature”

Pros

Nothing else really compares to the strength of their search engine. Same goes for their AI features and deep indexing capabilities.

Cons

I like the application ... can't think of a single thing I dislike.

“Well-organized and simplifies workflow”

Pros

This tool made keeping track of documents really easy, everything is well organized and quick to find.

Cons

I've noticed is that I can't email a document to myself although that may just be a limitation set by the company.

“Amazing customization options”

Pros

It's been a really positive experience using it from both the user side and the admin side. The platform is very user friendly and it's simple to tailor it to my needs, upload my own content and manage users and keep a well-organized archive of information. And also, the Bloomfire team is always a pleasure to work with and provides fast, effective support whenever we needed.

Cons

Some parts of the platform feel a bit too manual at times. For example, end users often search with phrases we didn't predict or with small typos and if those terms aren't linked to the relevant post, they can miss the content they need. It would be much better if the search function connected related words and phrases more broadly.

“Our knowledge hub for daily info”

Pros

Across our company, this product has become the go-to source for information. We've been building it out for years and our agents rely on it every day. I like how effective it is for finding the details you need and when something is missing and adding new information is easy too.

Cons

More often than not, creating informational articles and adding links is tricky because of formatting issues and there are times when locating specific information is a bit difficult.

“Worthwhile switch that made work easier”

Pros

I switched from SharePoint to Bloomfire and its been an amazing upgrade for us. SharePoint felt buggy when it came to saving and sharing information, while Bloomfire has made that process much more practical. Ever since we started with it, the team has become more self-sufficient and people are much more resourceful whenever we need to find information.

Cons

It's very user-friendly and at this point I don't have any updates or improvements to suggest.