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Overview
Chaport is an all-in-one customer messaging platform unifying live chat, social media, and email in one inbox. While advanced AI, reporting, and full help desk features are limited, its intuitive interface boosts productivity and effectively supports sales, support, and lead generation teams.
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Starting Price
Custom
Chaport Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Chaport?
Chaport is a modern, multi-channel customer communication software that empowers businesses to engage with website visitors and customers in real-time. It provides a unified inbox that centralizes conversations from various sources—including the website live chat widget, email, Facebook Messenger, and Telegram—allowing operators to manage all support and sales inquiries from one interface. Chaport's feature set includes automated chatbots, proactive chat invitations, and detailed visitor tracking to boost conversion rates and operational efficiency.
Chaport Pricing
Chaport pricing consists of the following plans:
- Free: €0 (2 operators included)
- Pro: €39/month (4 operators included)
- Unlimited: €129/month (unlimited operators)
It offers a 14-day free trial.
Disclaimer: The pricing is subject to change.
Chaport Integrations
Chaport integrates with many software, including:
- Telegram
- Viber
- WordPress
Who Is Chaport For?
Chaport is ideal for many industries, including:
- E‑commerce
- Hospitality
- SaaS companies
- Real estate
- Web hosting / IT Services
Is Chaport Right For You?
Chaport is an excellent solution if you need a high-quality multi-channel live chat that is simple to set up and intuitive for agents to use. Its core strength lies in its Unified Inbox capability, allowing agents to respond to queries from the website, email, and social apps (like Telegram and Viber) all in one place. The platform also offers critical conversion tools, such as Proactive Auto-Invitations and Typing Insights (seeing what a visitor types before they send it), which give your agents an advantage in reducing response times and boosting sales conversions.
Still not sure about Chaport? Contact our support team at (661) 384-7070 for further guidance.
Chaport Features
Real-Time Live Chat
Chaport features live chat that allows operators to talk to website visitors in real-time directly through a chat widget. This speeds up communication, resolves issues quickly, and is optimized to boost sales conversions.
Chatbots And Automation
This feature allows users to build and deploy chatbots to handle common questions, collect leads 24/7, and automatically suggest knowledge base articles. It frees human agents from complex tasks.
Multi-Channel Unified Inbox
Chaport consolidates conversations from the live chat widget, email, Facebook, Instagram, Telegram, and Viber into a single agent application. This enables unified support without forcing agents to switch between different apps.
Knowledge Base Integration
The platform encourages customer self-service by allowing users to create and deploy a knowledge base on their website. It includes an FAQ bot to automatically suggest relevant articles within the chat widget.
Pros And Cons of Chaport
Pros
Intuitive interface resembles a modern messenger app, simplifying agent use
Unified Inbox centralizes communication from web, email, and social channels
Mobile and desktop apps ensure agents can respond from any location
Cons
Customization options on the chat widget can be basic for entry-level users
Occasional technical glitches or notification delays are reported
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Frequently Asked Questions
What level of support does Chaport offer?
Chaport provides customer support via Live Chat, Email/Help Desk, and a Knowledge Base, with user reviews frequently praising the support team's responsiveness and knowledge.
Does Chaport have a mobile app?
Yes, Chaport offers a mobile app.
What types of pricing plans does Chaport offer?
Chaport offers a Free plan (€0 for 2 operators), Pro (€39/month for 4 operators), and Unlimited (€129/month for unlimited operators). A 14-day free trial is available. You can request a personalized Chaport cost quote for your business today.
What language does Chaport support?
The Chaport chat widget automatically supports over 30 languages, detecting the visitor's native language to provide a localized experience.
Who are the typical users of Chaport?
Chaport is ideal for e‑commerce, hospitality, SaaS companies, real estate, and web hosting or IT service providers.
What other apps does Chaport integrate with?
Chaport integrates with Facebook, Telegram, Viber, Email, and WordPress. You can request a free demo to explore all integration options.
Does Chaport offer an API?
Yes, Chaport software offers an API.