Chaport
Last Updated
Overview
Chaport is an all-in-one customer messaging platform unifying live chat, social media, and email in one inbox. While advanced AI, reporting, and full help desk features are limited, its intuitive interface boosts productivity and effectively supports sales, support, and lead generation teams.
Chaport Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Chaport Features
Real-Time Live Chat
Chaport features live chat that allows operators to talk to website visitors in real-time directly through a chat widget. This speeds up communication, resolves issues quickly, and is optimized to boost sales conversions.
Chatbots And Automation
This feature allows users to build and deploy chatbots to handle common questions, collect leads 24/7, and automatically suggest knowledge base articles. It frees human agents from complex tasks.
Multi-Channel Unified Inbox
Chaport consolidates conversations from the live chat widget, email, Facebook, Instagram, Telegram, and Viber into a single agent application. This enables unified support without forcing agents to switch between different apps.
Knowledge Base Integration
The platform encourages customer self-service by allowing users to create and deploy a knowledge base on their website. It includes an FAQ bot to automatically suggest relevant articles within the chat widget.
Pros And Cons of Chaport
Pros
Intuitive interface resembles a modern messenger app, simplifying agent use
Unified Inbox centralizes communication from web, email, and social channels
Mobile and desktop apps ensure agents can respond from any location
Cons
Customization options on the chat widget can be basic for entry-level users
Occasional technical glitches or notification delays are reported
Chaport Reviews
Total 7 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Highly satisfying experience”
Pros
After trying a few live chat plugins for my website, I ended up choosing this one.
Cons
I'm really satisfied with it. I installed it on my website through WordPress, downloaded the iOS app and everything has been simple to use and completely free. Just wow!!
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
“Simple tools across platforms”
Pros
Right from the start, this has been very easy to use. It doesn't overload you with a ton of features you'll never actually need which keeps everything simple and practical. It really delivers on what it promises and the biggest plus is that it has apps for all platforms making it quicker and more convenient for our users to work with every day and stay connected with clients.
Cons
At this point, I really don't have any complaints. Everything has been clean and consistent with how it was explained.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“easy setup with stellar support”
Pros
Getting everything up and running is very easy and adding new agents is just as simple. On top of that, the customer support team is consistently helpful and always right on point with whatever we need.
Cons
There really isn't anything major to complain about. If anything, it might be nice to see the interface move beyond its basic look but for us the functionality matters more.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Chaport offer?
Chaport provides customer support via Live Chat, Email/Help Desk, and a Knowledge Base, with user reviews frequently praising the support team's responsiveness and knowledge.
Who are the typical users of Chaport?
Chaport is ideal for e‑commerce, hospitality, SaaS companies, real estate, and web hosting or IT service providers.
What other apps does Chaport integrate with?
Chaport integrates with Facebook, Telegram, Viber, Email, and WordPress. You can request a free demo to explore all integration options.
Does Chaport have a mobile app?
Yes, Chaport offers a mobile app.
What language does Chaport support?
The Chaport chat widget automatically supports over 30 languages, detecting the visitor's native language to provide a localized experience.
What types of pricing plans does Chaport offer?
Chaport offers a Free plan (€0 for 2 operators), Pro (€39/month for 4 operators), and Unlimited (€129/month for unlimited operators). A 14-day free trial is available. You can request a personalized Chaport cost quote for your business today.
Does Chaport offer an API?
Yes, Chaport software offers an API.