Last Updated

Overview

Chaport is an all-in-one customer messaging platform unifying live chat, social media, and email in one inbox. While advanced AI, reporting, and full help desk features are limited, its intuitive interface boosts productivity and effectively supports sales, support, and lead generation teams.

Chaport Specifications

  • Live Chat
  • Omnichannel Support
  • CRM Integration
  • Canned Responses

Chaport Features

Real-Time Live Chat

Chaport features live chat that allows operators to talk to website visitors in real-time directly through a chat widget. This speeds up communication, resolves issues quickly, and is optimized to boost sales conversions.

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Chatbots And Automation

This feature allows users to build and deploy chatbots to handle common questions, collect leads 24/7, and automatically suggest knowledge base articles. It frees human agents from complex tasks.

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Multi-Channel Unified Inbox

Chaport consolidates conversations from the live chat widget, email, Facebook, Instagram, Telegram, and Viber into a single agent application. This enables unified support without forcing agents to switch between different apps.

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Knowledge Base Integration

The platform encourages customer self-service by allowing users to create and deploy a knowledge base on their website. It includes an FAQ bot to automatically suggest relevant articles within the chat widget.

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Pros And Cons of Chaport

Pros

  • Intuitive interface resembles a modern messenger app, simplifying agent use

  • Unified Inbox centralizes communication from web, email, and social channels

  • Mobile and desktop apps ensure agents can respond from any location

Cons

  • Customization options on the chat widget can be basic for entry-level users

  • Occasional technical glitches or notification delays are reported

Chaport Reviews

Total 7 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

NK
Nick K.

Not Specified, N/A employees

5.0

“Highly satisfying experience”

Pros

After trying a few live chat plugins for my website, I ended up choosing this one.

Cons

I'm really satisfied with it. I installed it on my website through WordPress, downloaded the iOS app and everything has been simple to use and completely free. Just wow!!

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

HM
Harris M.

Not Specified, N/A employees

5.0

“Simple tools across platforms”

Pros

Right from the start, this has been very easy to use. It doesn't overload you with a ton of features you'll never actually need which keeps everything simple and practical. It really delivers on what it promises and the biggest plus is that it has apps for all platforms making it quicker and more convenient for our users to work with every day and stay connected with clients.

Cons

At this point, I really don't have any complaints. Everything has been clean and consistent with how it was explained.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM
Anja M.

Not Specified, N/A employees

5.0

“easy setup with stellar support”

Pros

Getting everything up and running is very easy and adding new agents is just as simple. On top of that, the customer support team is consistently helpful and always right on point with whatever we need.

Cons

There really isn't anything major to complain about. If anything, it might be nice to see the interface move beyond its basic look but for us the functionality matters more.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

What level of support does Chaport offer?

Chaport provides customer support via Live Chat, Email/Help Desk, and a Knowledge Base, with user reviews frequently praising the support team's responsiveness and knowledge.

Who are the typical users of Chaport?

Chaport is ideal for e‑commerce, hospitality, SaaS companies, real estate, and web hosting or IT service providers.

What other apps does Chaport integrate with?

Chaport integrates with Facebook, Telegram, Viber, Email, and WordPress. You can request a free demo to explore all integration options.

Does Chaport have a mobile app?

Yes, Chaport offers a mobile app.

What language does Chaport support?

The Chaport chat widget automatically supports over 30 languages, detecting the visitor's native language to provide a localized experience.

What types of pricing plans does Chaport offer?

Chaport offers a Free plan (€0 for 2 operators), Pro (€39/month for 4 operators), and Unlimited (€129/month for unlimited operators). A 14-day free trial is available. You can request a personalized Chaport cost quote for your business today.

Does Chaport offer an API?

Yes, Chaport software offers an API.