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Overview
Chaskiq is an open-source messaging platform for marketing, sales, and support teams. While setup and customization can be challenging for non-technical users, its plugin architecture enables video calls, payment flows, and workflow automation. It also unifies multiple inboxes, providing high customization and cost control.
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Starting Price
Custom
Chaskiq Specifications
Live Chat
Omnichannel Support
Canned Responses
Automated Responses and Chatbots
What Is Chaskiq?
Chaskiq is a highly customizable, open-source messaging platform that connects sales, support, and marketing teams with their customers. It provides a robust, single-threaded communication environment where users can start video calls, schedule meetings, or handle shopping cart transactions directly within the web chat. Chaskiq goes beyond standard live chat by offering outbound automation campaigns, a unified inbox for social channels like WhatsApp and Telegram, and a GraphQL API for extending its core capabilities.
Chaskiq Pricing
Chaskiq offers customized pricing tailored to each organization’s specific needs, It offers.
- Self-Hosted Premium Support: $150/month
- Standard self-hosted support: $599/month
- One-time installation service: $199
Disclaimer: The pricing is subject to change.
Chaskiq Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Chaskiq For?
Chaskiq is ideal for professionals across various industries, including:
- Startups
- E-commerce
- Marketing teams
Is Chaskiq Right For You?
Chaskiq is an excellent fit if your organization values a highly extensible and open-source messaging solution over proprietary vendor lock-in. Its standout feature is the unified, plugin-driven web chat that supports complex interactions like video calls and payment processing in a single thread, catering to both sales and support needs. If scalability and full customization are your top priorities, and you need to consolidate messages from WhatsApp, Telegram, and more, Chaskiq is the comprehensive platform you should implement.
Still doubtful if Chaskiq software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Chaskiq Features
Chaskiq’s unified inbox brings together conversations from web chat, email, and integrated applications into a single, omni-channel panel. This allows support agents to view and manage all customer interactions in one place, eliminating the need to switch between multiple tools. As a result, teams can respond more quickly and maintain continuity across different channels.
The platform offers a fully customizable live-chat widget that can be embedded in your website or app, supporting rich media and interactive elements for dynamic conversations. Users receive instant real-time support from agents or bots, improving engagement, and reducing response times. The streamlined interface helps deliver a seamless user experience that feels integrated and professional.
Chaskiq includes an integrated documentation center where businesses can publish help articles, FAQs, and guides for end users. This empowers customers to find answers on their own, reducing the load on support teams, and accelerating resolution times. Over time, this self-service resource becomes a valuable knowledge base that supports onboarding, troubleshooting, and user education.
With intelligent routing bots, Chaskiq automatically directs incoming messages based on user behavior, issue type, or predefined rules. This ensures that inquiries reach the right team or agent immediately, minimizing delays and misrouting. As a result, support workflows become more efficient, and customers receive faster, more accurate assistance.
Chaskiq supports a versatile campaign toolkit, including newsletters, onboarding tours, banners, and pop-up messages, so marketing teams can proactively reach out to customers across multiple touchpoints. These tools help improve product adoption, inform users about new features, and drive engagement without manual effort. By scheduling and automating campaigns, teams can maintain consistent communication while scaling outreach efforts smoothly.
The platform integrates with a wide range of third-party tools and services, enabling seamless data flow and expanding functionality as needed. Through its plugin-based architecture, teams can connect to CRM systems, analytics tools, payment gateways, and more, customizing the setup to match their stack. This extensibility ensures Chaskiq adapts to diverse workflows and grows with your business needs.
